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I'd like to cancel my automatic payment. How do I do this?
Posted 3 years ago
Christina, Employee
I also am trying to cancel my automatic donation. I thought it was stopped months ago and yet out of nowhere is was withdrawn again. Please advise how i can stop my donations.
Sarah, Official Rep
Brenda, I took care of stopping your automatic donations today. Did you only mean you needed to stop them from coming out of your account automatically, or were you trying to fully end your sponsorship?
Sarah, I would also like to fully cancel my sponsorships--there are two of them.. They are currently on auto withdraw. Could you please confirm?
Sarah, Official Rep
Karen, I am so sorry to hear you need to cancel your sponsorships :(. Is it Adashama and Kervenson in Haiti who you sponsor? If so, and if this is for financial concerns, Compassion would be able to cover your support for the months you had missed as well as July and August. We can also reduce your sponsorship rate to $19 a month from September through February. If this would help, please let me know and I will take care of it immediately. Otherwise, let me know and I will place them back up for sponsorship for you.
Please place them back up for sponsorship. I'm uncertain as to why there are months that we missed, as we were on an automatic withdrawal. I will send you a check for the amount that has been missed. Will you please confirm what address I would send that to? And will you confirm that my autowithdrawl and sponsorship has been canceled? Thank you
Sarah, Official Rep
Karen, there were a few months that were missed for Kervenson's support earlier this year, which is why your account was showing as behind. I took care of placing both children back up for sponsorship for you today, No more donations will be pulled from your account. Thank you so much for the support you sent to them for the time you sponsored. There is no need to send in the donations that were missed as Kervenson was being taken care of and did not miss out on any programs, but you are certainly welcome to do so if you would like. If you send those missed months, please send them to our address at:
PO Box 65000
Colorado Springs, CO 80962-5000
On an attached sticky note, please just comment that it is for the missed donations for Kevenson you had missed. Let me know if you have further questions!
PO Box 65000
Colorado Springs, CO 80962-5000
On an attached sticky note, please just comment that it is for the missed donations for Kevenson you had missed. Let me know if you have further questions!
I cannot have them on automatic payment plan and they will come out of a different account from another bank just got them on here today.
Sarah, Official Rep
Hi Eleanor! I show that you don't currently have any of your children on automatic donations right now anyway. Thanks for the heads up that you have a new bank account to use :).
i am needing to cancel my sponsorship . 06663162 is number or GH-951-0049.
Sarah, Official Rep
Wade, I am so sorry you need to cancel. If this is for financial concerns, Compassion would be able to cover your support for the months of October through December. Please let me know if that would help! Otherwise, let me know if we still need to cancel your sponsorship and I will honor your request.
Please cancel
Christina, Employee
Wade, per your request, I have cancelled your sponsorship of Justice. Thank you for the time you have blessed Justice with your support. Have a blessed day!
I also am needing to cancel my sponsorship. RW084900174
Sarah, Official Rep
Jose, I am so sorry that you, too, need to cancel your sponsorship :(. If this is due to financial concerns, Compassion would be able to cover your support for the months you had missed earlier in the year as well as November through January. We can also reduce your sponsorship rate to $19 for February through July. This would be a gift; there is no need for you to pay it back at any time. Please let me know if this would help you!
This reply was created from a merged topic originally titled I need to cancel my auto. pay plan and couldnt' find on the compassion account pa....
I need to cancel my auto. pay plan and couldnt' find on the compassion account page how to do that- I posted on here almost 2 wks ago but have not seen a reply so far...
I need to cancel my auto. pay plan and couldnt' find on the compassion account page how to do that- I posted on here almost 2 wks ago but have not seen a reply so far...
Sarah, Official Rep
Hi Amanda! I am so sorry you haven't seen a reply from us. I can't actually find that you've posted on our community before, and I sincerely apologize for all the confusion. I took care of stopping your automatic contributions today. Let me know if I can help you further!
thank you very much! Hope to start up again soon but its a little chaotic with money right now due to lack of work =( Take care!
This reply was created from a merged topic originally titled I need to cancel my sponsorship automatic payment..
Sarah, Official Rep
Hi Paul! I took care of stopping your automatic withdrawal this morning. You'll start to receive contribution statements in the mail moving forward.
Sorry I need to cancel my contributions also
Shannon Massey, Employee
Hi Paul,
I am so sorry that you are not able to continue sponsoring Kerby. I have removed him from your account. Please know that you are welcome to send him a final letter, if you would like. Please write “Final Letter” across the top of the correspondence, along with your child's name and child's number,(HA078400880). Please send your letter to Compassion's address below:
Compassion International
Colorado Springs, CO 80997
If in the future you would like to sponsor another child, we would be blessed to partner with you again!
Have a very blessed day!
I am so sorry that you are not able to continue sponsoring Kerby. I have removed him from your account. Please know that you are welcome to send him a final letter, if you would like. Please write “Final Letter” across the top of the correspondence, along with your child's name and child's number,(HA078400880). Please send your letter to Compassion's address below:
Compassion International
Colorado Springs, CO 80997
If in the future you would like to sponsor another child, we would be blessed to partner with you again!
Have a very blessed day!
I’d like to switch from auto payment to mailing payment. Is that something you can switch for me? 07068530
I’d also like to switch the name on my account from Rachel Roe to Rachel Stevens ( I got married).
Is there a way for my husband, Josh, and I to both be official sponsors for Gael and Maribel? Technically we’re both contributing because we’re married, but it would be nice to see the kids writing to both of us, not just me.
I’m also a tad confused as to what the kids’ ID numbers are with all the changes. Some letters have more than one I think. For instance, I see BO4530258 and 06764287 on one letter.
Thanks! Rachel
I’d also like to switch the name on my account from Rachel Roe to Rachel Stevens ( I got married).
Is there a way for my husband, Josh, and I to both be official sponsors for Gael and Maribel? Technically we’re both contributing because we’re married, but it would be nice to see the kids writing to both of us, not just me.
I’m also a tad confused as to what the kids’ ID numbers are with all the changes. Some letters have more than one I think. For instance, I see BO4530258 and 06764287 on one letter.
Thanks! Rachel
Shannon Massey, Employee
Hi Rachel!
I have stopped your automatic withdraw as you requested so from now on you will receive a monthly contribution statement. I have also updated the name on your account to be Rachel and Josh Stevens. Congratulations on your new marriage! :)
Secondly, your children each have two numbers. The one without the letters is used for our global system. However, the only number you need is the one beginning with BO. :)
I hope this is helpful! Please let us know if you need anything else!
I have stopped your automatic withdraw as you requested so from now on you will receive a monthly contribution statement. I have also updated the name on your account to be Rachel and Josh Stevens. Congratulations on your new marriage! :)
Secondly, your children each have two numbers. The one without the letters is used for our global system. However, the only number you need is the one beginning with BO. :)
I hope this is helpful! Please let us know if you need anything else!
I need to cancel my sponsorship. I thought that I had previously stopped it, but it was automatically withdrawn from my account last week, causing me to overdraft my account. Please cancel my sponsorship. Thank you.
Leah, Employee
Hello Angie, I have cancelled your sponsorship of Daniela. You are welcome to write her a good-bye letter if you would like to. If you would, please write, "Final Letter," on the top of the letter and include your sponsor number and Daniela's ID. Please mail this letter to:
Compassion International
Colorado Springs, CO 80997
Thank you for the time you were able to support Daniela. We would be happy to partner with you again in the future, if your circumstances improve.
Compassion International
Colorado Springs, CO 80997
Thank you for the time you were able to support Daniela. We would be happy to partner with you again in the future, if your circumstances improve.
We need to cancel our sponsorship but the 800-336-7676 phone number does not give me an option to cancel or speak with an operator. Is there an extension to call? Thank you - Lucas Family
Christina, Employee
Hi Lucas Family! I'm so sorry to hear that you need to cancel your sponsorship, but I do understand. I see that you were able to speak with one of our customer service representatives, and you have been taken care of. Please let us know if you have any further questions or concerns, and we will be happy to help you. If in the future you would like to sponsor a child, we would be blessed to partner with you. Have a blessed day!
This reply was created from a merged topic originally titled How to stop automatic payments.
Automatic payments
Automatic payments
Christina, Employee
Hi Selso! I see that you are sponsoring your sweet young man, Biplob, in Bangladesh :). I have stopped your automatic monthly donations as of today, so you should no longer see your sponsorship automatically withdraw on the 10th of every month. This means that you will begin receiving a monthly giving statement in the mail :). Please know that this will not stop your sponsorship of Biplob, only your automatic monthly donations. Please let us know if I we may be of further assistance. Have a blessed day!
I need to pause my automatic payment plan and just pay each month separately. I have just moved and am transitioning with a new budget, etc. I love my child Erick and don't want to cancel my sponsorship entirely though!
Taylor
Taylor
Taylor, as you requested, I have stopped your automatic withdrawal. You will now receive statements and can send the donation however you would like.
Ladies, could you please take my auto-payments off as well? You all are covering payments for me for June and July while I sort out some of my medical bills, but from August on I would like to manually pay my sponsorships instead of being on the auto-payment system.
Thanks!
Sarah, Official Rep
Hey Emily! I took care of stopping your automatic contributions for you today :).
Please remove my subscription.
Shannon Massey, Employee
Good afternoon Gloria,
I am sorry to hear that you no longer wish to sponsor Linder. Is there anything that Compassion can do to help keep your relationship going with Linder? If your request is due to financial issues, Compassion would be happy to cover the next three months of support for you, if you feel this would help you to keep your relationship going with Linder. If not, and you would still prefer to cancel, please let us know and I will be happy to fulfill your wish to cancel.
I am sorry to hear that you no longer wish to sponsor Linder. Is there anything that Compassion can do to help keep your relationship going with Linder? If your request is due to financial issues, Compassion would be happy to cover the next three months of support for you, if you feel this would help you to keep your relationship going with Linder. If not, and you would still prefer to cancel, please let us know and I will be happy to fulfill your wish to cancel.
Hi, I would like to cancel my donations also.
Sarah, Official Rep
Jaydan, I am so sorry you need to cancel your donations, but I certainly understand. I have taken care of stopping them for you today.
I am also in need to cancel my sponsorship unfortunately
Shannon Massey, Employee
HI Kurt,
I am so sorry you are thinking of canceling your sponsorship of Bruna Karla. If your request is due to a short term financial situation, please know that Compassion would be more than happy to cover a few months of sponsorship for you, to allow you a break from the financial commitment. This means we would cover the months of October through December. In January, if you are still in need of a little additional help, we would be happy to reduce your rate of sponsorship to $19 per month for the following three months. This would a gift from Compassion, and you would not need to repay these months. Please let us know if you feel this would hep you to continue your relationship with Bruna Karla, and if not, we will surly fulfill your wish to cancel. We look forward to hearing from you!
I am so sorry you are thinking of canceling your sponsorship of Bruna Karla. If your request is due to a short term financial situation, please know that Compassion would be more than happy to cover a few months of sponsorship for you, to allow you a break from the financial commitment. This means we would cover the months of October through December. In January, if you are still in need of a little additional help, we would be happy to reduce your rate of sponsorship to $19 per month for the following three months. This would a gift from Compassion, and you would not need to repay these months. Please let us know if you feel this would hep you to continue your relationship with Bruna Karla, and if not, we will surly fulfill your wish to cancel. We look forward to hearing from you!
No I just need to cancel it sadly
Sarah, Official Rep
Kurt, I have taken care of your request this morning, placing your child back up for sponsorship. Please let me know if I can help further!
Hi, I need to cancel my sponsorship. My acct #02588438 My name is Beth Martins and I sponsor Gabrielle Victoria Leite Araújo from Brazil BR055100062
Shannon Massey, Employee
Good morning Beth!
I am so sorry that you are thinking of canceling your sponsorship of Gabrielly. Please know that we truly value our supporters and we would be blessed to able to help you keep your relationship with your kiddo if possible. If your request is due to a short term financial situation, Compassion would be happy to cover three months of sponsorship for you to allow you a small break from the financial commitment. This means we would cover the months of November through January. In addition, we would be happy to place you on a reduced rate of sponsorship for the following three months. This means that for the months of February through April you would only pay $19 per month. However, if you would still like to cancel your sponsorship, please let us know and we will be happy to fulfill your wish to cancel.
We look forward to hearing from you!
I am so sorry that you are thinking of canceling your sponsorship of Gabrielly. Please know that we truly value our supporters and we would be blessed to able to help you keep your relationship with your kiddo if possible. If your request is due to a short term financial situation, Compassion would be happy to cover three months of sponsorship for you to allow you a small break from the financial commitment. This means we would cover the months of November through January. In addition, we would be happy to place you on a reduced rate of sponsorship for the following three months. This means that for the months of February through April you would only pay $19 per month. However, if you would still like to cancel your sponsorship, please let us know and we will be happy to fulfill your wish to cancel.
We look forward to hearing from you!
Yes, I’m so sorry! I do need to cancel at this time.
Sarah, Official Rep
Beth, it is totally ok! I have canceled your sponsorship as of this evening. Please let me know if I can help in any further way!
Thank you so much!
I need to cancel my sponsorship please.
Shannon Massey, Employee
Hi Michael,
I am so sorry that you are thinking of canceling your sponsorship of Ardi. Please know that we truly value our supporters and we would be blessed to able to help you keep your relationship with your sweet kiddo. If your request is due to a short term financial situation, Compassion would be happy to cover three months of sponsorship for you to allow you a small break from the financial commitment. This means we would completely cover the months of November through January. In addition, we would be happy to place you on a reduced rate of sponsorship for the following three months. This means that for the months of February through April your donation would be reduced to $19 per month. However, if you still feel it is best to cancel your sponsorship, please let us know and we will be happy to fulfill your wish to cancel.
We look forward to hearing back from you!
I am so sorry that you are thinking of canceling your sponsorship of Ardi. Please know that we truly value our supporters and we would be blessed to able to help you keep your relationship with your sweet kiddo. If your request is due to a short term financial situation, Compassion would be happy to cover three months of sponsorship for you to allow you a small break from the financial commitment. This means we would completely cover the months of November through January. In addition, we would be happy to place you on a reduced rate of sponsorship for the following three months. This means that for the months of February through April your donation would be reduced to $19 per month. However, if you still feel it is best to cancel your sponsorship, please let us know and we will be happy to fulfill your wish to cancel.
We look forward to hearing back from you!
Yes. Please cancel. Thanks.
Michael, as you requested, I have made your child available for another sponsor. Please let us know if we may be of any further assistance to you.
