How do I cancel my membership

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  • Updated 3 months ago
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Cancel
Photo of Karen Madrid

Karen Madrid

  • 26 Posts
  • 1 Reply Like

Posted 4 months ago

  • 2
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4922 Posts
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Karen, I am so sorry to hear that you need to cancel. Is there anything Compassion could have done to serve you better? If this is due to a financial concern, Compassion would be able to cover the months of August through October for you. Please let me know if this would help or if you still need to cancel.
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Kaleb Noviello

  • 3 Posts
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Hello Sarah. Unfortunately, I need to cancel my sponsorship as well. The ID number is EC052001041. Thank you for your help
Photo of Christina

Christina, Employee

  • 1217 Posts
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Kaleb, I'm sorry to hear that you need to cancel your sponsorship of Richard. If your request is due to financial concerns, we would be happy to help you by covering your sponsorship for the months of August through October. Please let us know if this would help or if you still need to cancel. I look forward to your reply! 
Photo of Kaleb Noviello

Kaleb Noviello

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Unfortunately, I still need to cancel my membership. Thank you for your help.
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Shannon Massey, Employee

  • 1731 Posts
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Hi Kaleb, 
We completely understand! I have cancelled your account for you today. If you would like, you may write Richard a final letter. Please write “Final Letter” across the top of the correspondence, along with your child's name and child's number, (EC052001041). Please send your letter to Compassion's address below:  

Compassion International
Colorado Springs, CO 80997
 
If in the future you would like to sponsor another child, we would be blessed to partner with you again!
Photo of Karen Madrid

Karen Madrid

  • 26 Posts
  • 1 Reply Like
yes it’s financial and I have not heard from my child.
I may stay for another month and then cancel .
Photo of Christina

Christina, Employee

  • 1217 Posts
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Karen, I am deeply sorry to hear that you are facing financial concerns and cannot continue sponsoring your child. Please know that we would be happy to help you by covering your sponsorship for the months of August through October to give you a little pause. Please let us know if this would help or if you still need to cancel. I look forward to your reply! 

I'm so sorry to hear that you have not heard from your sweet little boy, Iradukunda. We are so grateful that you have chosen to bless this boy with your love and support. I hear your desire to foster a relationship with your kiddo. Please know that it is our desire that every sponsor would have this opportunity to develop a meaningful relationship with their child through letter writing :). I see that you started sponsoring him in the beginning of May, and I also see that Iradukunda has already written 2 letters to you. That is amazing! Have you received these letters? Your correspondence delivery preference was set to send you an email notification when a new letter is available online. Since we removed your email address from your account per your request, this may be why you did not know about these letters. I have changed your correspondence delivery preference to receive a physical copy in the mail. I have also asked our wonderful mail room staff to send a copy of the two letters Iradukunda has written so far. You should receive these in the mail within 2-3 weeks. Due to the time required for letters to be received, translated, processed, and delivered, it may take a couple of weeks to several months for you to receive reciprocal letters from your kiddo. You have already received 2 letters in 3 months, so that is fantastic! Sponsors who write regularly (once every 1-2 months) may receive up to 6 letters per year, but of course there are special circumstances that may result in less or more letters. If you have additional questions or concerns, please let us know! 

Please let us know if you would like our offer to help above :). Have a blessed day! 

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