How do I cancel my sponsorship?

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I need to cancel my sponsorship. I just sent my kid a Christmas gift but this is too much of a financial burden for my family.
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Tiffany Lewis

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Posted 1 year ago

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Susan, Sponsor and Donor Relations, Social Media

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Tiffany, I am so sorry that your family is feeling so much of a burden. As you requested, I have made your child available for another sponsor. Thank you so much for your support of this child over the last few years. Please let us know if you need the Christmas gift returned to you as well. 
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Susan, Sponsor and Donor Relations, Social Media

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l jw, as you requested, I have made your child available for another sponsor. 
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Stephanie Gagnon

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Sadly I can no longer continue my sponsorship, can you help me to cancel it?
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Shannon Massey, Employee

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Hi Stephanie, 
I see that we were already able to assist you in canceling your account today. Please let us know if there is anything else we can do for you! 
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Amber Leigh Solomon

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I need to cancel my sponsorship as well, college expenses turned out to be more than I expected. I will be back once I get more financially stable.
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Susan, Sponsor and Donor Relations, Social Media

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Amber, I understand that it can be tough to support a child while in college. Regrettably, I was unable to locate your account by your name and email address. Please post your sponsor number here or email more information to socialmedia@compassion.com
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Tiffany Lewis

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Thank you. I want Jennifer to receive a Christmas gift this year. I hope there will not be much time loss before she has another sponsor. 
Again, Thank you for being receptive to our needs at this time.
Tiffany
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Bethany Duarte

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Hi, I cancelled my sponsorhip and Susan confirmed it in a response here; however, I was just billed again for it and I do not have the funds in my account. This was why I cancelled it. 
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Sarah, Sponsor and Donor Relations, Social Media

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Bethany, I am so sorry! I did see that the sponsorship didn't actually end up getting canceled like it was supposed to, which is why the donation was pulled out of your account. I just took care of finalizing the cancel of  your sponsorship and of requesting a refund for the $38 as well.
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John Nystrom

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After a lot of deliberation, I’ve also decided I need to cancel my sponsorship, as I just don’t have the ability right now. Could you help me do this?
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Susan, Sponsor and Donor Relations, Social Media

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John, I am so sorry to hear that you are faced with such a difficult decision, but I can certainly help you with whatever you need to do on your account today. As you requested, I have made your child available for another sponsor. Thank you for everything that you have done for this child and may God bless you. 
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Josey Stock

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Hello I would like to know how I can cancel my sponsorship. I am no longer in a financial place that I can sponsor Pauline.
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Susan, Sponsor and Donor Relations, Social Media

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Josey, I am so sorry to hear that you are faced with such a difficult decision, but I can certainly help you with whatever you need to do on your account today. I do want to make sure you are aware that we have some options to help you to keep your sponsorship if this is a short term difficulty. For example, we could cover your support for three months and then lower your support amount to $19 for five months. Please let me know if this would be helpful to you in your situation. If not, let me know and I will make your child available for another sponsor. 
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Josey Stock

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Susan, thank you for your response. Unfortunately I think I need to let another sponsor take over. I am a student and don't have the finances to help anymore.
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Josey Stock

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I would also like to get a refund for the amount taken out yesterday. I tried to push back the date it would go through so I could talk to someone about cancelling, but it went through anyway and I didn't have the funds.
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Sarah, Sponsor and Donor Relations, Social Media

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Josey, I just took care of placing your child back up for sponsorship today and requested the refund for you as well. I am so sorry you can't continue the sponsorship, but we are so grateful for the time you were able to invest in your child's life!
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Karissa Shackelford

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Sadly I can no longer continuing donating to the organization. I believe it is an awesome ministry but I can not afford to sponsor a child at this time. How do I go about canceling my account?
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Sarah, Sponsor and Donor Relations, Social Media

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Karissa, I am so sorry that you aren't able to continue your sponsorship at this time. We certainly understand though, and I have made your child available for another sponsor today!
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Kelly Payer

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Hello. Unfortunately I need to end my sponsorship as well. Money is tight right now and I hope one day I will be able to sponsor continuously when I am financially stable.
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Leah, Employee

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Hello Kelly. I see that you just started sponsoring Camila from Brazil and that you have already sent her your introductory letter. I understand that your finances are tight right now and I am sorry to hear that. Christmas is the most wonderful time of year. It is the celebration of the birth of our savior, Jesus Christ! However, I know it can also be financially draining purchasing gifts, food and decorations for family and friends. I would love to keep you in the Compassion family. I would be happy to cover the $38 contribution for you for three months, to allow you some time to get back on your feet. I show that your December contribution has already been made, so this would cover January, February and March. Your next contribution of $38 would not be until April. Please let me know if this will help. 
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Kelly Payer

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That would help tremendously, thank you!!! Also, when can I expect a letter from Camila? It feels as though it has been quite awhile already...
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Leah, Employee

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Hi Kelly! I am so happy that you have decided to continue your sponsorship of Camila. I have taken care of everything on your account for you. I do show that we have recently notified the project that Camila has a new sponsor. I also show that your letter has been processed in our system. I want to thank you for taking time to write to Camila, your letters bring her joy, hope and love. I anticipate that you will be receiving your fist letter from Camila within the next three to five weeks. Christmas is the busiest time of year for Compassion and our projects. I appreciate your patience and understanding. Welcome to the Compassion family and Merry Christmas!
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Veronica Zarnesky

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I have ran into some financial difficulties and need to cancel my sponsorship of Pieter. His sponsorship number is IO088000350.
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Sarah, Sponsor and Donor Relations, Social Media

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Veronica, I am showing that this child doesn't currently have a sponsor as it was just canceled today.
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Britni White

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I just started a sponsorship and was wanting a girl fr my daughter and a boyfriend my son and I guess I didn’t pay close enough attention and ended up with a girl for my son. Is there anyway to change it?
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Britni White

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Rafaela is the one I’m needing o change to a boy.
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Britni White

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What do I need to do to switch. I matched my kids birthday. So i wanted to make sure i stuck to that. This was a Christmas present.
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Sarah, Sponsor and Donor Relations, Social Media

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Britni, I will gladly look for a child with your son's birthday. Can you tell me what it is so that I can find a boy for him? If I find one, would you like me to just place that boy on your account immediately?
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Britni White

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Can you change his to hospital from Rwanda. His birthday is 11/22? If so you can just go ahead and switch them for me that would be great!
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Sarah, Sponsor and Donor Relations, Social Media

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Hey Britni! In order to change to this child, I need to know the child's ID. It's pretty difficult to find children without that information. Would you be able to find that for me? Also, where did you find this child?
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Lauren Meyer

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I need to cancel my sponsorship due to financial reasons. I know you can modify payments, but sadly, I just need to cancel.
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Sarah, Sponsor and Donor Relations, Social Media

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Lauren, I am so sorry that you are having to cancel. I do understand though and have made your child available to another sponsor today.
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Aris Ward

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I only want to cancel one of my sponsorships, as I did not choose to sponsor Emmanuel and cannot afford two sponsorships right now.
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Sarah, Sponsor and Donor Relations, Social Media

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Aris, I completely understand and have honored your request to cancel Emmanuel's sponsorship this morning. Please let me know if I can help you further!
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Jessica Nixon

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I’m so sorry but I need to cancel my sponsorship.
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Sarah, Sponsor and Donor Relations, Social Media

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Jessica, I am so sorry that you need to cancel your sponsorship. Please let me know if there is anything Compassion could have done to serve you better. Can you please give me your sponsor number so that I can find your account?
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Chelsea

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I unfortunately need to cancel my sponsorship. Can you assist me with this, please? My sponsor number is: 07815357. Thank you! 
 
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Sarah, Sponsor and Donor Relations, Social Media

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Chelsea, I am so sorry to hear you need to cancel your sponsorship. If there is anything Compassion could have done to serve you better, please let me know! If this is due to a financial concern, Compassion would be able to cover your support for the months of December through February. Please let me know if this would help you or if you still need to cancel.
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Chelsea

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Hi! Yes. I would appreciate that. And if I am not in the position to cover my sponsorship when March comes around then I will fully cancel. Thank you. Can I get an email with a confirmation that I will not be charged Jan-Feb.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Chelsea! I have taken care of covering your donations through February this morning and will send out an email confirming this as well. Please let us know if we can do anything else for you!
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Leigh Ann Bray

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I need assistance to cancel my sponsorship please. With Christmas and change of my job, I can no longer afford it. Thank you. 
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Leigh Ann Bray

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My sponsor number is 07662836
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Sarah, Sponsor and Donor Relations, Social Media

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Leigh, I am so sorry that you are not able to continue supporting your child at this time. Would it help if Compassion were able to cover your sponsorship for the months of January through March and reduce your sponsorship rate to $19 per month for the months of April through August? If it does, please let me know! Otherwise, please let me know if you still need to cancel and I will honor your request.
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Leigh Ann Bray

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I still need to cancel. Thank you so much for all of your help!
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Sarah, Sponsor and Donor Relations, Social Media

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Leigh Ann, I completely understand and made your child available for sponsorship again today.
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Elizabeth Berger

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After a lot of deliberating, I also need to cancel my sponsorship with Griselda as I am not in a situation where my family can afford this anymore. I love the ministry you are doing and would like for her to have the opportunity to be sponsored by someone who has the means to provide for her.
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Sarah, Sponsor and Donor Relations, Social Media

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Elizabeth, I am so sorry that your family isn't able to continue supporting Griselda, but I completely understand! I have taken care of placing her back up for sponsorship today. Please let us know if we can help you with anything else!
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Kendall Mauldin

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In this season, I am no longer able to sponsor Iradakunda and would like to cancel. If I am able in the future I will sign up to sponsor another child. My sponsor number is 02614473. Thank you!
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Sarah, Sponsor and Donor Relations, Social Media

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Kendall, I am so sorry that you are going through a difficult season and aren't able to continue sponsoring Iradakunda. Would it help if Compassion was to cover your support for the months of January through  March and reduce your sponsorship to $19 per month for April through August? Please let me know if it would or if you still need to cancel!
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Kendall Mauldin

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I still need to cancel but thank you for the offer!
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Sarah, Sponsor and Donor Relations, Social Media

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Kendall, thank you so much for getting back to me quickly! I have taken care of placing your child back up for sponsorship again. Please let me know if I can help you further!
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eric

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Hello, I need to cancel my sponsorship (HO3380209). Thanks!
(Edited)
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Sarah, Sponsor and Donor Relations, Social Media

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Eric, I am so sorry that you need to cancel your sponsorship of your child. Please let me know if there is anything Compassion could have done to serve you better. If this is due to financial concerns, Compassion would be able to cover your support for the months of January through March and reduce your sponsorship rate to $19 per month for April through August. Please let me know if this would help or if you still need to cancel.
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eric

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I still need to cancel, thanks for the offer.
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Christina, Employee

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Eric, I have taken care of removing Yefry from your accound and made him available for sponsorship. Thank you for partnering with us for the past six years to release children from poverty in Jesus' name. If you would like to sponsor another child in the future, we would be blessed to partner with you. God bless you! 
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Valerie M Smith

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Hello  We want to cancel my sponsorship (06608403) at this time.   
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Sarah, Sponsor and Donor Relations, Social Media

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Hello Valerie! I am so sorry to hear that you are needing to cancel your sponsorship. If there is anything Compassion could have done to serve you better, please let me know. If this is due to financial concerns, Compassion would be able to cover your support for the months of January through March and reduce your sponsorship rate to $19 per month for April through August. Please let me know if this would help or if you still need to cancel.
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Valerie M Smith

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Yes we still would like to cancel at this time
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Christina, Employee

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Valerie, I'm sorry that you need to cancel, but we understand and can certainly help you :). I have cancelled your sponsorship of Justine, and you should receive a confirmation in the mail within the next two weeks. Have a blessed day and a Happy New Year!
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Valerie M Smith

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My account was still charged. It was supposed to be canceled
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Sarah, Sponsor and Donor Relations, Social Media

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Valerie, the donation had already come out for December on the 28th before you contacted us. Your account will not be charged moving forward.
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Danelle Sheldon

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how do I go about canceling
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Sarah, Sponsor and Donor Relations, Social Media

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Danelle, I am so sorry that you are in need of canceling your sponsorship :(. Please let us know if there is anything Compassion could have done to serve you better. If this is due to financial concerns, Compassion would be able to cover your support for the months of January through March. Please let me know if this would help or if you still need to cancel.
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kathy bailey

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I need to cancel my sponsorship! How do I do that ? My sponsor number is 01812061
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Christina, Employee

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Hi Kathy! I'm so sorry to hear that you would like to cancel your sponsorship of Kavindu. Please share if there is any way we could be serving you better. If this request is due to financial concerns, we may be able to help you. We greatly value to incredible impact your love and support have made in Kavindu's life for the past 8 years, so Compassion would be happy to cover your support for the months of January through March. We would also be happy to reduce your monthly sponsorship rate to $19 per month for the months of April through August. This would be our gift to you :). If this would help, please let me know, and I would be happy to take care of this for you. However, if you still need to cancel, please let me know, and I will make Kavindu available for sponsorship again. I look forward to your reply!
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kathy bailey

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Yes it is for financial reasons. Let’s try your idea of no payments then smaller payments. If I still need to cancel, I’ll do it later this year. Thank you
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Susan, Sponsor and Donor Relations, Social Media

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Kathy, I am so glad we were able to help. I have made sure your support is covered through the end of March and starting in April you will be at just $19 until August. Thank you for your support.
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megan

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Hi i need to cancel my sponsorship. I think this is a wonderful organization and i am very sorry that i have to cancel. My sponsor number is 07138133
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Christina, Employee

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Hi Megan! I’m so sorry to hear that you need to end your sponsorship of Carolina. If you need to cancel due to a difficult financial circumstance, we may be able to help you! We are so grateful for the difference your sponsorship is making in Carolina’s life, so we would be happy to cover your support for the months of January through March. We can also temporarily reduce your monthly sponsorship rate to $19 for the months of April through August. This would be our gift to you, so you wouldn’t need to reimburse Compassion :). If this would help you continue sponsoring Carolina, please let us know, and we’ll take care of this for you. If you still need to cancel, please let us know, and we will honor your request.
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megan

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i still need to cancel. thanks tho!
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Sarah, Sponsor and Donor Relations, Social Media

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Megan, we have honored your request to cancel this morning. Thank you so much for investing in your child's life while you were able to!
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Danon Ponder

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I need to cancel my sponsorship please. Thanks.
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Susan, Sponsor and Donor Relations, Social Media

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Danon, I am so sorry to hear that you are faced with such a difficult decision. Please let us know if there was any way that we could have served you better as a valued supporter. If this is due to a financial difficulty, we may have some options that could help. For example, we would be happy to cover three months of support for you and then lower your support amount to $19 for five months. Please let me know if this would help you. If not, let me know and I will make your child available for another sponsor. 
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Rebecca Lobaina

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I also have been struggling financially and thought I would be able to handle sponsoring a child while attending my first year at college but unfortunately I just don’t have the funds necessary. I hope to get back into sponsoring later on in my college years but unfortunately right now I am struggling with even supporting myself. I sadly need to end my sponsorship as well. Thank you compassion for all you do for these children. God bless
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Danon Ponder

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No ma'am please make child available as we have not kept up with letters and they deserve better than that. Thank you.
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Sarah, Sponsor and Donor Relations, Social Media

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Danon, I have taken care of canceling your sponsorship this morning. Please let me know if I can help you with anything else! Rebecca, I do see that we have canceled your sponsorship already. I think I replied to you somewhere else a few days ago but want to make sure you see our replies :).
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Jennifer Zappulla

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I need to cancel my sponsorship for now. I plan to come back and sponsor again. However I’m in a financial bind right now. Thank you. C
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Sarah, Sponsor and Donor Relations, Social Media

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Jennifer, I am so sorry that you are dealing with a financial concern right now and need to cancel your sponsorship :(. If it would help, Compassion would be able to cover your sponsorship for January through March and also reduce your sponsorship rate if need be to $19 per month for April through August. Please let me know if that would help you continue while you get back on your feet or if you still need to cancel.
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Jennifer Zappulla

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I need to cancel right now. I’ll be back though. Thank you!
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Jennifer Zappulla

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Please make sure I’m cancelled before my next scheduled payment
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Sarah, Sponsor and Donor Relations, Social Media

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Jennifer, I have taken care of canceling your sponsorship today. Please let me know if I can help you with anything else!
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Daryl Munroe

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Unfortunately I also need to cancel my sponsorship for my child. I'm financially unable to continue to give going through this new year. Thank you. 
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Sarah, Sponsor and Donor Relations, Social Media

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Darly, I am so sorry that you are in need of canceling your sponsorship :(. Please let us know if there is anything Compassion could have done to serve you better. If this is due to financial concerns, Compassion would be able to cover your support for the months of January through March and reduce your sponsorship rate to $19 per month for April through August. Please let me know if this would help or if you still need to cancel.
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Danielle Bush

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After a lot of deliberation, I’ve also decided I need to cancel my sponsorship, as I just don’t have the ability right now. Could you help me do this?
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Sarah, Sponsor and Donor Relations, Social Media

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Danielle, I am so sorry that you have had to make the decision to cancel your sponsorship :(. Is it Anyi in Honduras who you sponsor? If so, Compassion would be willing to cover your support for the months of January through March and also reduce your sponsorship to $19 per month for April through August. Please let me know if this would help you be able to continue or if you still need to cancel.
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Danielle Bush

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Yes, I do sponsor Anyi. I really didn't want to stop, so that assistance from now till August would help a lot! Let me start with that, and if it's still too much, I will contact your department again. Thank you so much! 
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Sarah, Sponsor and Donor Relations, Social Media

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Yay, Danielle! I am so glad that will help you! I just took care of setting up this option for you today. Your next donation will not pull until April and it will be $19 every month through August :).

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