How do I cancel my sponsorship?

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Sadly my wife and I need to cancel our sponsorship. How do we go about doing that?
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Spencer Robinette

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Posted 9 months ago

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Shannon Massey, Employee

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Hi Spencer, 

I am so sorry that you are thinking of canceling your sponsorship! Please know that we truly value our supporters and we would be blessed to able to help you keep your relationship with your sweet kiddo. First of all, I need to locate your account and I am unable to do so using your name or email address. Can you please provide me either your sponsor or child number? Thank you so much! 
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Spencer Robinette

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Thank you for your help! I think the info in under my wife's name (Katie) but our child's number is 
  • Child ID: TZ027000106
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Madison

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Hello Spencer!

I am so sorry you are thinking of cancelling your sponsorship of Thomas. If this is a financial concern, Compassion can help out! We can cover the next three months of your sponsorship. This would cover the months of March through May and the sponsorship can star back up in June. Would this help? Please let us know either way and we will be happy to help you!
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Spencer Robinette

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Sadly I think we need to just go ahead and stop the whole thing. We would love to see Thomas be sponsored by people that can invest so much more than we can at this time. 
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Madison

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Spencer, as you requested, I have cancelled your sponsorship of Thomas at this time. Thank you so much for the time you did sponsor Thomas! He was truly blessed by your sponsorship! If you want to sponsor another child in the future, please let us know and we will be so grateful to partner with you again! 
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Spencer Robinette

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Thank you very much!
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Georgia Griffiths

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Hi,

Unfortunately I am unable to continue my sponsorship due to unforeseen circumstances. My sponsor number is 1081907. Let me know if you need any further information.

Georgia
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Madison

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Hello Georgia, 

Regrettably, I was unable to locate your account with the sponsor number you provided. Do you know your child number? 
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Georgia Griffiths

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I have 2 children Patiwat - TH033800143 and Tinebeb - ET035100072
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Madison

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Georgia, it looks like your sponsorship is through Compassion Australia for both of these two kiddos. You would need to reach out to Compassion Australia to have them take care of your request. You can find their contact information on their website at https://www.compassion.com.au/. Let us know if you have any further questions!
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Terra Jacobus

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Good afternoon,
I am needing to cancel our families 3 sponsorships - we are in a financial position that will not support the sponsorship at this time. Our family numbers are 07758643, 07758648, 07758645.

Thank You,
Terra Jacobus
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Shannon Massey, Employee

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Hi Terra! 
I am so sorry to hear that you are looking at canceling all three of your sponsorships. We would be more than happy to take care of anything that you need, but before I cancel your kiddos from your account, I do want to ensure that you are aware that Compassion would be happy to help you out financially for a few months if you feel that this situation may be short term. Please know we value our sponsors and want to be able to give you options if you are interested in continuing. If you would like, we would be happy to cover the months of March through May and then placing you on a reduced sponsorship of $19 for the months of June through August. If you feel this would be helpful, please let us know and we will be happy to take care of it for you. Otherwise, please let us know you would like to proceed with canceling. Thank you so much and we look forward to hearing from you! 
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Terra Jacobus

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Right now we need to cancel - I am so sorry
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Sarah, Sponsor and Donor Relations, Social Media

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Terra, I just took care of canceling your account today. We completely understand that you need to be able to support your family first!
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Devon Dial

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Hello, I'm so sad to admit, but we are going to have to cancel our sponsorship of Gabriel Child ID: EC042101336 because we're not at a place to continue to support him. I looked online but was unable to figure out how to cancel it - could you please assist me? 

Thank you
Devon Dial
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Devon Dial

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Nevermind. I think it's already been cancelled via live chat. Thank you.
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Sarah, Sponsor and Donor Relations, Social Media

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Devon, I do see that we were able to cancel your sponsorship through chat yesterday. Please let us know if we can help you with anything else.
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Chelsea

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Hi! I need to cancel my sponsorship.
My childs number is: TG023100049.


Thank you!
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Sarah, Sponsor and Donor Relations, Social Media

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Chelsea, I am so sorry that you have to cancel. I have gone ahead and canceled your sponsorship today.
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Matthew Scott

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Please permanently cancel my sponsorship as well.

Sponsor Number: 02661097

Child number: KE025400161

Thank you.

-Matthew
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Susan, Sponsor and Donor Relations, Social Media

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Matthew, as you requested, I have cancelled your sponsorship. Please do let us know if you have any feedback for our organization or if there was any way that we could have better served you.
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Brittany Gomez

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Hello,

Our family is working to get our finances in order through the Dave Ramsey resources and part of that is temporarily stopping our offerings until our debts are paid. I am so sorry but we going to have to cancel our sponsorship at this moment. Can you please assist?

Child's ID: DR048500641

We look forward to partnering with Compassion in the future once we are in a better place financially. Thanks so much for you help! 
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Susan, Sponsor and Donor Relations, Social Media

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Brittany, I am so sorry to hear that you are needing to cancel but I understand that you need to get your finances in order before assisting others. As you requested, I have made your child available for another sponsor. 
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Marquita

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Hello, I need to cancel my sponsorship as well. Could someone please help me with doing so.
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greysantos

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I am going through financial problems and need to cancel my sponsorship. My sponsorship number is 02576762 and my name is Greilyn de los Santos. Please advice on what I need to do to cancel.

Thanks
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Christina, Employee

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graysantos, I'm so sorry that you are going through difficult financial circumstances as I know that can be so stressful. Please know that we greatly value the difference you are making in Darielis' life, so Compassion would be more than happy to help you keep your relationship with her if possible. We would be happy to cover your support for the months of March through May and temporarily reduce your support to $19 per month for the months of June through October. Please let me know if this would help or if you still need to cancel. Thank you! 
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Marquita

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This reply was created from a merged topic originally titled How do I cancel my sponsorship?.

I really hate to do this but I need to cancel my sponsorship. Financially, I am unable to provide the monthly cost any longer.
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Christina, Employee

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Marquita, I am so sorry to hear that you are facing financial hardships and need to cancel your sponsorship. To ensure whether I have located your correct account, are you sponsoring Lensa in Ethiopia? If not, will you please provide either your sponsor number, child's number, or your email address on file? 

Since you need to cancel due to financial concern, Compassion would be happy to help you keep your child by covering your support for the months of March through May. We can also temporarily reduce your sponsorship rate to $19 per month for the months of June through October. This would be our gift to you. If one or both of these options would help you, please let us now, and we'll be happy to take care of this for you. However, if you do still need to cancel, please let us know, and we will honor your request. 

I look forward to your reply! 
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Morgan Brown

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I, unfortunately, also need to cancel my sponsorship due to financial issues. How do I go about this?
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Shannon Massey, Employee

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Hi Morgan, 
We are so sorry to hear that you are in need of canceling your sponsorship of Yiris. I see that you have been supporting her almost two years, which is wonderful and we do truly appreciate the time that you have spent with her! Please know that we truly value our supporters and we would be blessed to able to help you keep your relationship with your sweet kiddo. If your request is due to a short term financial situation, Compassion would be happy to cover three months of sponsorship for you to allow you a small break from the financial commitment. This means we would completely cover the months of March through May. In addition, we would be happy to place you on a reduced rate of sponsorship for the following three months. This means that for the months of June through August your donation would be reduced to $19 per month. However, if you still feel it is best to cancel your sponsorship, please let us know and we will be happy to fulfill your wish to cancel. Please know that I have stopped your automatic contributions until we hear back from you! 
We look forward to hearing from you!  
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Morgan Brown

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I unfortunately need to cancel my sponsorship for the long term. 
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Sarah, Sponsor and Donor Relations, Social Media

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I am so sorry that you need to cancel your sponsorship, Morgan, but I completely understand. I have placed your child back up for sponsorship today.
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Marquita

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I am sponsoring Lensa Abebe, the number I believe is 07752158 or ET059400082. Unfortunately, I just am not in the position to continue sponsoring Lensa. Please cancel my sponsorship, thank you for your help Christina.
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Leah, Employee

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Hello Marquita, I have cancelled your sponsorship of Lensa. I would like to encourage you to keep her in prayer. Thank you for the time that you were able to support her and for you heart to help a child in need. If your situation improves and you are able to sponsor a child at a later time, we would be blessed to partner with you again. 
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Marquita

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Thank you so much Leah, I sure will. Have a blessed day!
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Shauna Williams

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I am sorry to say I need to cancel my subscription (Sponsor #: 07481764; Child #: GH095000120). I see you've offered to several people to reduce the rate for 3 months—I am not interested in this. Please cancel my subscription. Thank you! 
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Christina, Employee

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Shauna, I am sorry to hear you need to cancel, but I can certainly help you. Per your request, I have cancelled your sponsorship of Ernestina. Thank you for the time you've been able to encourage and support her. Have a blessed day. 
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Abby Grace Amash

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Hello! I unfortunately can not go through and will have to cancel my subscription. I don't recall my sponsor number, but I do have my child's number. Her name is Precious and her code is #UG-725-0315. I am also not interested in the reduced rate. So sorry! Thank you!!
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Christina, Employee

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Abby, I'm so sorry to hear that you need to cancel your sponsorship of Precious. Regrettably, I am not able to cancel the sponsorship of Precious because she is being sponsored by someone with a different name. Due to Compassion policy, we will need to hear from the sponsor to be able to cancel the account. Will you please ask the sponsor to contact us, so we may honor your request? Thank you. 
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Abby Grace Amash

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I am so sorry! My friend Jacob Morrow and I actually cosponsor her. We both decided that we couldn't go through with it anymore. I actually don't remember the username and password that we came up with and I don't remember our sponsor number. He asked me to go ahead and cancel it. I wasn't sure what exactly to do and how to go about it. 
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Leah, Employee

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Abby, I have cancelled your sponsorship of Precious. Jacob will receive a confirmation letter in the mail. Thank you for the time that you were able to sponsor her. I would encourage you to continue to pray for her. 
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Meredith Goggins

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Hello, I need to cancel my sponsorship as well. I am so sorry. I am in a place in life now, where I am unable to commit the appropriate money, time, and attention to Augustine. He deserves so much more than I can give him. Thank you for understanding. My sponsorship number is 07502484.

I am so sorry.

Thank You,

Meredith
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Madison

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Hello Meredith!

As you requested, I have cancelled your sponsorship of Augustine at this time. Thank you so much for sponsoring him for the past year! That meant the world to him! If you would like, you are able to send Augustine a final letter. You would need to send this letter into us at the address listed below with your sponsor number at the top, his child number and the words Final Letter. 

Compassion International
Colorado Springs, CO 80997

If you would like to sponsor another child with us again in the future, we would be blessed to partner with you! :) 
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Santiago Alvarado

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Hello, we need to cancel our sponsorship. We are unable to keep up with payments. Kerin should be sponsored by people who are in a good place money wise. We sadly need to cancel for long term, instead of the reduce rate for 3 months as previously replied to other comments.

Sponsorship Number: 07962909

Child Number: CO059300380

We are so sorry

Thank you,

Santiago
(Edited)
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Sarah, Sponsor and Donor Relations, Social Media

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Santiago, I am so sorry that you need to cancel your sponsorship. I am taking care of placing your child back up for sponsorship today for you. You will receive a confirmation letter in the mail within the next two weeks.
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Erica Wyatt

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I need to cancel my sponsorship also-- child number UG056000307- please let me know if you need anything else. I apologize. 
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Christina, Employee

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Erica, I'm sorry to hear that you need to cancel your sponsorship of Isaac. Please share if there is any way Compassion could be serving you better. If your request is due to financial concerns, we would be happy to help you by covering your sponsorship for the months of August through October. Then, you can start fresh in November. Please let me know if this would help or if you still need to cancel. I look forward to your reply! 
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Erica Wyatt

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That would help a lot as I’ll be going back to work in the fall. Just right now I didn’t realize how tight our budget was until then. Thanks so much
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Shannon Massey, Employee

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Hi Erica, 
We are so thankful to know this will be helpful! :) I have taken care of covering your sweet child through October. If you feel you need any additional help at that time, please let us know! 
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Erica

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I would like to cancel my membership. There is a lot going on financially and i can not afford it at the moment
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Sarah, Sponsor and Donor Relations, Social Media

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Erica, I am so sorry that you are going through a difficult financial time right now. If it would help, Compassion would be able to cover your donations for the months of May through July and also reduce your sponsorship rate to $19 a month for August through December. Please let me know if that gift would help or if you still need to cancel.
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Erica

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I think that would help me. We can do that instead.
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Leah, Employee

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Hi Erica! I am so happy that this will allow you to continue to sponsor Eneysli. I have set this up on your account for you. During this time, I would encourage you to continue to write to Eneysli and let her know you are thinking of her. Your relationship with her will not be affected in any way and I know she treasures receiving your letters. 
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Lynn Williams

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I also need to cancel my sponsorships 08081634 I also need my card taken off so that no more charges occur.
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Christina, Employee

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Lynn, I have taken care of cancelling your sponsorships of Holoba, Mariana, and Diane. You should receive a confirmation in the mail within 15 days. Have a blessed day. 
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Sarah

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Unfortunately, I need to cancel my sponsorship- can somebody please help me? I was unable to find somewhere online to cancel it. I hate hate hate doing this but I probably shouldn't have committed in the first place and my financials are not in a place where I can continue to afford it. I want someone who is able to invest more than I am able to. I don't see myself being in a position to for a while despite the other payment options.  My sponsor id is: 08024288 and the child id is: BO044700272 Can somebody please help me? I need to figure this out before the next round of payments
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Christina, Employee

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Sarah, I'm so sorry to hear that you have been facing financial hardships, but I understand and can help you. I have taken care of cancelling your sponsorship of Marilyn. We greatly appreciate the time you were able to bless her. If you would like to sponsor another child in the future, we would be blessed to partner with you. 
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Kelsey

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Hi there! I need to cancel my sponsorships. I am sponsoring 2 children (my sponsor number is 07481793) I am no longer in a spot where I can afford payments... I was recently behind on payments and didn't realize there were options for help so I paid the remaining amounts and now I'm a little behind on the rest of my financial responsibilities. On top of that, I'm getting married and moving to Germany in a few months and it's all just a little to much for me to give at this time. Please help! Thank you!
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Sarah, Sponsor and Donor Relations, Social Media

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Kelsey, I am so sorry that you need to cancel. I completely understand how your current circumstances are preventing you from being able to give at this time. I have taken care of canceling your sponsorships today for you. You should receive a confirmation letter in the next two weeks. Congratulations on your upcoming marriage! I hope you have a wonderful wedding day and that the move to Germany goes well too :)!
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Levi Vargas

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I need help cancelling my sponsorship. I am unable to continue to donate towards Compassion but I appreciate the opportunity I was given to help impact and bless others. The ID is GH075400058
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Susan, Sponsor and Donor Relations, Social Media

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Levi, I am so sorry to hear that you are faced with such a difficult decision, but I can certainly assist you with whatever you need to do on your account. If this is due to a short term financial difficulty, we would like to offer some assistance that may be able to help you to keep the relationship that you have with your child. We could cover your support for three months and then lower your support amount to $19 for five months. Please let me know if this would help. If not, let me know and I will make your child available for another sponsor. Lastly, please let us know if you have any feedback for us as an organization. You are always welcome to email us at socialmedia@compassion.com if you would like to do so privately. 
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Levi Vargas

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I think that will work out. If you can do that for me I would greatly appreciate it! It will help me out a lot right now! I really would like to keep donating and that will allow me to do so.
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Christina, Employee

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Levi, I am so glad that we will be able to help you keep your relationship with Richmond! I have taken care of covering your sponsorship for the months of August through October, and I reduced your sponsorship rate to $19 for the months of November through March. Please let us know if you have any additional questions. Have a blessed day!
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bradjward

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I need assistance as well.  Please cancel for sponsor #01523923 as we have shifted our resources to different organization.  Thank you!!
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Leah, Employee

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Hi Brad! Thank you for the 10 years that you have been partnered with us in our mission to release children from poverty in Jesus' name. We sincerely appreciate the difference that you have made in the children's lives that you have sponsored with our ministry. I have made Jenri and Nai available for someone else to sponsor at this time. If you would ever like to partner with us again in the future, we would be blessed to do so. God bless! 
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Alex Marcell

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I would like to cancel my sponsorship as well. I'm not in a stable financial situation to provide. My sponsor number is 06811232. If someone could please reach out to me to confirm this process, that would be great. Thank you.

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Susan, Sponsor and Donor Relations, Social Media

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Alex, as you requested, I have made your child available for another sponsor and sent you an email confirming this change on your account. Thank you for all of the love and support that you provided for this child over the last 
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Jane Cale

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Hello, I need to cancel my sponsorship as soon as possible. I just got into Nursing School and am 19 and can not afford it anymore as I am paying for my school and working a minimum waged job right now but won’t be working at all during my schooling so I am trying to save as much as possible. If you could cancel my child’s sponsorship that would be greatly appreciated. Thank you so much, her number is 08127990.

Jane
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Susan, Sponsor and Donor Relations, Social Media

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Jane, it looks like you had called earlier this morning and we have taken care of your request. Blessings as you continue your education in Nursing School. 

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