How do I cancel my sponsorship?

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  • Question
  • Updated 6 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Cancel Request

There is no clear path to cancel my account. Do I need to call? Why is there no control over this in the account settings? I sponsored a child up until she aged out of the program. But I was then auto assigned a new child without notification of it happening. I’d like to cancel my account.
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Kay Kin

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  • A little frustrated by the poor user experience.

Posted 6 months ago

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Ronda McCarty

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I'm trying to do the same but there's no "click".
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Sierra, Employee

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Kay and Ronda, thank you very much for reaching out to us! I am very sorry to hear you need to cancel your sponsorships! The reason we do not provide the option to discontinue or cancel on the website is we would like the opportunity to speak with our sponsors personally. We value the relationship our sponsors have with their children, and would like to share some options we have available that may be helpful. I apologize for any inconvenience this may have caused you, and will send both of you an email now.

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