How do I cancel my sponsorship?

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I need to cancel my sponsorship. How do I go about doing that?
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Ryan Anderson

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Posted 3 years ago

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Susan

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Official Response
Hi there! Please know that we want to do everything we can to help you to keep the relationship that you have with your child. If you are going through a short term financial difficulty, we have some options that may be able to help. However, if our options are not able to help you in your specific situation, we can make your child available for another sponsor. 

We are here to help! If you need to stop sponsoring, please post here on this online community, email us at ciinfo@us.ci.org, or call 800-336-7676. We will work with each of you to see how we can best assist you in your situation.

Also, see this conversation about seeking short term assistance to continue your sponsorship.
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Susan

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Kelly, I apologize for the delay. As of September 18, we have taken care of your request. 
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Tiffany Hughey

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Unfortunately I had some financial situations come up and I need to cancel my sponsorship.
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Sarah, Official Rep

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Hi Tiffany! I am so sorry that you are no longer able to sponsor your child, but I certainly understand. I am not finding an account with your email address or name that has an active child sponsorship on it. Do you know your sponsor number?
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Tiffany Hughey

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My sponsor number is 07670608
(Edited)
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Sarah, Official Rep

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Thank you, Tiffany! I found your account. I know you said you were struggling with finances right now. If it would help, Compassion would be able to cover your support through December so that you can focus on getting back on your feet. Let me know if that would provide enough assistance for you to continue or if you do still need to cancel the sponsorship.
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Susan

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Ryan, thank you for contacting Compassion! Please let us know if there was any way we could have better served you as a sponsor. We are always looking for ways to improve our program and relish feedback. If this is due to a financial difficulty, we would be happy to cover three months of support for you and then lower your rate to $19 for six months. Please let me know if this would help. If not, let me know and I will make your child available for another sponsor. 
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Renee Holtkamp

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This reply was created from a merged topic originally titled Hello, I am asking to have my account canceled. The account number is 06916229. T....

Cancel membership
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Susan

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Renee, I am happy to help you with whatever you need done on your account today. Please let us know if you have any feedback on how we might have better served you as a sponsor. Also, I want to make sure you are aware that we have several options that may be able to help if this is due to a short term financial difficulty. For example, we could cover three months support for you and then lower your support amount to $19. Please do let us know if we can better serve you and if the above option would help you in your specific situation. If not, let me know and I will make your child available for another sponsor. 
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Renee Holtkamp

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Hi Susan. I appreciate the additional information. I have enjoyed being a sponsor. My situation will be long term so please cancel my sponsorship at this time.
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Shannon Massey, Employee

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Good morning Renee, 

We are thankful for your sponsorship of Jesikha for this past year and we do want you to know that if in the future you would like to sponsor with us again, we would be blessed to partner with you! 

If you would like, you may write Jesikha  a final letter. Please write “Final Letter” across the top of the correspondence, along with your child's name and child's number, (ID013700219). Please send your letter to Compassion's address below: 
 
Compassion International
Colorado Springs, CO 80997

Have a wonderful day! :)
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Ryan Anderson

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Please cancel my sponsorship at this time.
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Christina, Employee

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Anna, I'm so sorry to hear that you need to end your sponsorship of Nanayaw. Please share if there is any way we could be serving you better. If this request is due to financial concerns, we may be able to help you. We would be happy to cover 3 months of support for you. This means we would cover the months of September through November. This would be our gift to you, so you wouldn't need to reimburse Compassion. If this option would help, please let me know and I'll be happy to take care of this for you. However, if you still need to cancel, please let us know and your request will be honored. I look forward to your reply. 
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Anna Marie Keefe

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I'm sorry, but I just need to cancel all together, unfortunately.  Thank you for your help.
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Susan

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Anna, as you requested, I have made your child available for another sponsor. Thank you for everything that you have done for this child over the last several months. God bless. 
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Nicole Glosser

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Hello Susan, I also need to cancel my account. I've read about the other options but still need to cancel my account. My sponsor number is 02397898. Thank you for your help Susan.
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Sarah, Official Rep

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Nicole, I am so sorry that you need to cancel your sponsorship, but I do understand! I have placed your child back up for sponsorship today. Please let me know if there is anything else we can do for you.
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Rusty Harper

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This reply was created from a merged topic originally titled Need to cancel.

I must Cancel my sponsonship # AC0000001914766. I am no longer able to do this .
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Sarah, Official Rep

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Hi Rusty! I am so sorry that you are no longer able to sponsor a child through Compassion. Regrettably, I wasn't able to find an account with the email address or the sponsorship number you gave me. You've reached the Compassion USA office through this forum. Do you sponsor through another partner office of ours? Can you tell me the child ID for who you are sponsoring?
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Lillie Mejia

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This reply was created from a merged topic originally titled I NEED TO CANCEL MY SPONSORSHIP!!!.

I NEED TO CANCEL MY SPONSORSHIP!!! I AM CURRENTLY TRYING TO BUY MY GROCERIES WITH PENNIES, NICKELS, AND DIMES. PLEASE HELP ASAP!!!

THANKS!
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Sarah, Official Rep

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Lillie, I am very sorry that you are struggling financially right now :(. I have taken care of canceling your sponsorship this morning and will be praying for you as you go through such a difficult time!
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Hannah Jones

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Need to cancel my sponsorship, my number is 07720412 and my child's number is KE048500014. Thank you
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Sarah, Official Rep

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Hannah, I am so sorry that you are not able to support Mueni any longer. If this is for financial concerns, Compassion would be willing to cover your support for the months of July through September and also reduce your sponsorship rate to $19 a month from October through March. If that helps, please let me know! If not, let me know and I will place Mueni up for sponsorship again.
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Hannah Jones

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It's going to be a long term financial situation unfortunately... I have to cancel :(
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Shannon Massey, Employee

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Hi Hannah! I am so sorry to hear that you expect this to be long term. Please know that I will keep you in my prayers! 
I have removed Mercy from your account at this time. Please know that we would be blessed to partner with you in the future, shall you ever feel led! :) Blessings! 
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Amber Finch

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This reply was created from a merged topic originally titled I need to cancel my sponsorship permanently, how do I do this?.

I financially am unable to pay for my sponsorship any longer, and I need to permanently cancel. I would like to go ahead and just go through the process of cancellation, and then have my payment information taken out of the system so that there will be no payments that are "mistakenly" taken out. I cannot afford any mistakes. If I am able to in the future, I will come back. Thank you. 

My sponsor number is 06856359.
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Sarah, Official Rep

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Amber, I am so sorry that you need to cancel your sponsorship, but I certainly understand and have honored your request. Adonias will be placed back up for sponsorship, and no more donations will be withdrawn from your account. Due to banking regulations, I don't have a way to delete your payment information from your account, but I did set it as inactive for you today. We hope to see you again in the future!
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Samantha Sommers

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This reply was created from a merged topic originally titled How do I Cancel my sponsorship ?.

I need to cancel my member/sponsorship. I cannot make it work for me financially. Please cancel and please do not give another child to me... like I said I cannot afford this for the time being. Sponsor number is 3861754.
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Sarah, Official Rep

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Samantha, I am so sorry that you are not able to afford the sponsorship of your little girl in Ecuador. If it would help, Compassion would be willing to cover your support for the months of August through October and reduce your sponsorship rate to $19 a month from November through April. If that would help you continue sponsoring Naydeline, please let me know! If not, let me know and I will place her back up for sponsorship immediately.
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Samantha Sommers

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I wish I could say that would work, but I can't make that work right now... please put my dear Naydeline back on the sponsor. For anyone who gets her will love her to pieces!! Please cancel my sponsorship....

thank you!
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Celeste Mendoza Ngo

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This reply was created from a merged topic originally titled cancel my sponsorship. .

Hi! With a heavy heart, I am writing to ask to cancel my sponsorship. My family is having some financial difficulty and I don't think I can continue to support my child.
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Sarah, Official Rep

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Celeste, I am so sorry to hear that your family is going through a difficult financial period :(. I found your account, but I don't see any actively sponsored children on it. Can you tell me the name and child ID for the child you are sponsoring right now?
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Celeste Mendoza Ngo

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His name is Pedro Saturnino BR055300225.
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Shannon Massey, Employee

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Hi Celeste, 
Thank you for providing me this information so that I could locate your account! Again, we are so sorry to hear that you will no longer be able to support Pedro, but we do understand. Please know that I have removed him from you account, as you requested. If you would like to sponsor another child with us in the future, we would be blessed to partner with you again! God bless! 
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Celeste Mendoza Ngo

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Thank you. Does he get informed that I cancelled my sponsorship with him? Im really sad to do this. I'm praying and hoping that things will get better in three months. Do you think that when I'm ready to sponsor again that I can still sponsor him back?
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Shannon Massey, Employee

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Hi Celeste! You are correct, we do let the children know they are back up for sponsorship. We never really know how quickly a child will get sponsored... It could be a day or two, to even many months before another sponsor selects him. If he is available when you are ready to sponsor again, we would be happy to have you begin sponsoring him again! :)
If you think this may be a short financial set back, Compassion would be happy to cover the next three months of sponsorship for you so that you may continue your relationship with him. Please let me know if you think this would be a good option and we will be happy to add him back to your account and cover him through October. Thank you for getting back with us! We look forward to hearing back from you! 
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Celeste Mendoza Ngo

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Do I pay Compassion back for the three months you cover for me? If so, I don't think that'll work for me ☹️
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Christina, Employee

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Celeste, if you would like us to help you by covering three months of support for you, this would be our gift to you. You would not need to reimburse Compassion. Please let me know how I may help you :). 
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Christine Bruce

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This reply was created from a merged topic originally titled I need to cancel our sponsorship due to financial difficulties. Thanks for your ....

I need to cancel our sponsorship due to financial difficulties. I will try to do this again in the future once we get back on our feet. Child ID: BO059400716

Thanks for your help! God Bless!
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Shannon Massey, Employee

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Good afternoon Christine, 
I am so sorry to hear that you are thinking of canceling your sponsorship of Jhoselin. Because we value your sponsorship, we would be happy to cover the next three months of sponsorship for you to allow a small break from the financial commitment, if you feel this would help you to keep your relationship with Jhoselin. Please let us know if you feel this would be helpful, otherwise, I will be happy to fulfill your wish to cancel. 
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Kyra Katz

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This reply was created from a merged topic originally titled Canceling sponsorship due to financial issues.

Hi, how do I go about canceling my sponsorship for compassion? I am unable to continue making payments due to financial issues.
Child ID: ID021100406
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Shannon Massey, Employee

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Good afternoon Kyra, 
I am so sorry to hear you are going through a rough patch financially. Please know that Compassion would be more than happy to cover the next three months of sponsorship for you if you feel this would allow you to continue your relationship with Feersya. Please know that until we hear back from you, I have stopped your automatic withdraw to allow you some time to think about it. Please let us know if you feel this would be helpful, otherwise, we will be happy to fulfill your request to cancel. Have a blessed evening and we look forward to your reply!  
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Kyra Katz

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Good Afternoon Shannon,
I've decided to cancel all together. Thank you for the offer for the next few months, but finance wise I still can't do it. I've loved sponsoring Feersya, and hopefully I can sponsor again soon.
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Christina, Employee

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Kyra, I'm so sorry that you need to end your sponsorship, but I do understand and can help you. I have cancelled your sponsorship of Feersya, and you should receive a confirmation in the mail within 2 weeks. Thank you so much for the time you have loved and invested into Feersya's life! If in the future you would like to sponsor another child, we would be blessed to partner with you. Have a blessed day!
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Jennifer Russell

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This reply was created from a merged topic originally titled cancel sponsorship ASAP PLEASE..

I would like to cancel my sponsorship because I am being cut back to 32 hours a week in August!  I can no longer afford to sponsor a child and have no idea when I will be full time again. Your website makes canceling very difficult as you are closed after I get home from work and can not call during the day (I'm a private duty nurse working in my clients home.) I also see you try to talk people into making it work, but for now, it just will not work for me.  My childs number is RW075000174 - Henriette.  Please make sure you cancel before August 1st and please email me when it is done.  Thank you and God Bless.  
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Sarah, Official Rep

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Jennifer, I am so sorry that you aren't able to continue sponsoring Henriette due to your hours being cut! I have placed Henriette back up for sponsorship for you today, and no more donations will be pulled from your account. I apologize for the difficulty in contacting us to cancel. We ask that sponsors contact us directly in order to cancel because we are able to help the sponsor continue with the child in many cases.
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Silas Brown

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Hi there. My name is Silas Brown, and I am currently supporting Xavi Mauricio Vaillalba Aguirre. I have been supporting him for only a few months now along side a group of 3 other people. Due to various reasons of discussion between the group, we have decided that we are going to cancel our sponsorship. Xavi's number is CO041900961. We are sorry for the change, and pray that another person can sponsor him. 
Thank you.
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Sarah, Official Rep

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Silas, we completely understand your group needing to cancel. I've taken Xavi off of your account today and placed him back up for sponsorship. God bless you!
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Kris Bast

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This reply was created from a merged topic originally titled I would like to cancel my sponsorship.

I would like to cancel sponsorship.  The payments had been set up by my mother and she can no longer make payments.
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Sarah, Official Rep

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Kris, I am so sorry you need to cancel the sponsorship of your child in Rwanda, but I do understand! I've placed the child back up for sponsorship today.
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JANET

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This reply was created from a merged topic originally titled I need to cancel my sponsorship. My sponsor number is 07345171. Thank you, Ashley....
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Christina, Employee

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Ashley, I am so sorry to hear that you need to cancel your sponsorship of sweet Elide in Guatemala. Please share if there is any way we could be serving you better. If this request is due to financial concerns, we may be able to help you. We would be happy to help you keep your girl by covering your sponsorship for the months of August through October. This would be our gift to you, so you wouldn't need to reimburse us :). If this option would help, please let me know and I'll be happy to take care of this for you. However, if you would still like to end your sponsorship, please let me know and your request will be honored. I look forward to your reply! 
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Kasie Ewing

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This reply was created from a merged topic originally titled I need to cancel my sponsorship.

I need to cancel my sponsorship due to job loss. If you could please let me know how I can do so it would be appreciated.
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Sarah, Official Rep

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Kasie, it looks like you emailed us this morning as well and another representative responded to you there. Please let me know if I can assist you further!
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Haley Abbas

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I need to cancel my sponsorship due to a job loss. This will result in a long term financial change. Please let me know how I can go about this. 
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Sarah, Official Rep

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Haley, I am so sorry that you recently lost your job and are facing difficult financial changes for the future. Please know that we will be praying for you during this time! I have taken care of canceling your sponsorship today and placing Karen back up for sponsorship today.
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Josiah Murray

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My child's sponsorship number is ES000400142. Unfortunately I will need to cancel my sponsorship. Regrettably, this is as a result of a long term financial change. Thank You
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Sarah, Official Rep

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Josiah, I am so sorry to hear you are no longer able to sponsor Abiezer, but I completely understand and have placed him back up for sponsorship today. Thank you so much for blessing him with your sponsorship while you were able to!
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Brooke Abbott

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This reply was created from a merged topic originally titled How do I cancel my sponsorship?.

I need to cancel my sponsership due to a permanent financial change. How would I go about doing that?
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Sarah, Official Rep

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Brooke, I am so sorry that you need to cancel your sponsorship, but I completely understand and have canceled it for you today. Thank  you so much for blessing your child while you were able to!
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leslie

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This reply was created from a merged topic originally titled Cancel auto pay.

I don't find the option to cancel my auto pay on the website. I find the lack of control over my personal account disturbing. I want to cancel immediately. . Thank you
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Sarah, Official Rep

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David, I am so sorry that you cannot continue your sponsorship. I have placed Maria back up for sponsorship today for you.
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Johnice Harvey

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Please cancel my sponsorship. I can't do it now
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Shannon Massey, Employee

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Hi Johnice, 
I am confirming that we have removed Fidel from your account as requested. Please know that if you ever choose to sponsor another child, we would be blessed to partner with you in the future! 
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mgm1

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I asked that you all cancel my sponsorship and my account was charged. Please, cancel my sponsorship asap! I would really appreciate it.
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Susan

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mgm1, I apologize for any confusion or inconvenience. You had posted last week and we responded offering to assist you with the support and were awaiting a reply. As of today, I have cancelled your sponsorship and submitted a refund of the $38 that was withdrawn yesterday. Please do let me know if I may be of any further assistance.
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