How do I cancel my sponsorship subscription?

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I need to cancel my sponsorship, but I haven't found a clear path to make that happen. I can't get ahold of anyone when I call as well.

I don't have the number of my sponsor child as I signed up for it at an event and received a text message with just a name. So if you could help me figure out what steps I can take to cancel that would be great. 

Thank you
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Jessica

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Posted 12 months ago

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Christina, Employee

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Jessica, I sincerely apologize that you were not able to reach anyone on the phones earlier due to the phone availability being shortened for the holiday tomorrow. I am happy to help you! Regrettably, I was not able to locate an account for you with an active sponsorship. I did find an account for your, but there were no children or active commitments on your account. I found this account using your email address. Could you have signed up with a different email address? Do you know the child number of your sponsor child that you wish to no longer sponsor? 
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Sarah, Sponsor and Donor Relations, Social Media

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Byeonggu, I am so sorry to hear that you need to cancel. Is there anything Compassion could have done to serve you better? If this is due to a financial concern, Compassion would be able to cover the months of August through October. Please let me know if this would help or if you still need to cancel.
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jessica

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I canceled my sponsorship yesterday morning and they still took out from my account that is not right I would like to have my money back please
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Sierra, Employee

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Jessica, I apologize for this. According to our records, the funds for Given's sponsorship were taken out on the 5th of this month, and the cancellation took place on the 7th. I have submitted a request for those funds received on the 5th to be refunded to you.
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jessica

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Ok thank u how long would that take
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Sarah, Sponsor and Donor Relations, Social Media

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Jessica, it can take up to two weeks for you to see it in your account.
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stephanie

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I also would like help canceling my sponsorship please!
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Shannon Massey, Employee

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Hi Maria, 
We completely understand! I have removed Jean De Dieu from your account for you today. If you would like, you may write him a final letter. Please write “Final Letter” across the top of the correspondence, along with your child's name and child's number, (RW048300131). Please send your letter to Compassion's address below:  

Compassion International
Colorado Springs, CO 80997
 
If in the future you would like to sponsor another child, we would be blessed to partner with you again!
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Ava Fowler

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Hello, I sadly need to cancel my sponsorship due to being in college and just not having the income to continue right now. My sponsorship number is 07493941.
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Sarah, Sponsor and Donor Relations, Social Media

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Ava, I am so sorry that you need to cancel. I do completely understand and remember how hard it is to sponsor a child while in college. I've placed your child back up for sponsorship today.
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Lillian Benson

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I need to cancel my sponsorship as well. My sponsorship number is 07175841. 
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Susan, Sponsor and Donor Relations, Social Media

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Lillian, thank you for your post. I am emailing you with more information about cancellation. 
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Connor Grossoehme

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I am so heart broken to say this, but I need to cancel my payments to my child. I love this boy to death, and have been so blessed to have gotten to know him. I currently am in a state where I cant financially support him. I would like for my automatic withdraws to be cancelled. I do not know when exactly I will be able to pick back up but pray God will grant me that ability soon
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Shannon Massey, Employee

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Good morning Erin, 
I am so sorry to hear that you feel you need to cancel your sponsorship of Elke. I completely understand how stressful being in debt can be, and I hope that you are able to feel back to a financially happy place again soon! 

I have removed Elke from your account today.  If you would like, you may write her a final letter. Please write “Final Letter” across the top of the correspondence, along with your child's name and child's number, (TG068100273). Please send your letter to Compassion's address below:  

Compassion International
Colorado Springs, CO 80997
 
If in the future you would like to sponsor another child, we would be blessed to partner with you again!
 
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Rachel Ivey Friday

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I also need to cancel my sponsorship! I am just unable to afford it at this time. Can you help?
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Susan, Sponsor and Donor Relations, Social Media

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Rachel, I can help you with whatever you need to do on your account today. We do have some options that may be able to help you to keep the relationship that you  have with your child if you are interested. For example, we would be happy to cover three months' support for you. Please let me know if this would help. If not, let me know and I will make your child available for another sponsor. 
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LaTrell Mendoza

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Hello, I need to cancel my sponsorship as well. My # is 08079830. Thank you for your help.
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Leah, Employee

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Hello LaTrell, I am sorry to hear that you need to cancel your sponsorship of Sifan. Please tell me if there is anything that Compassion may do to better serve you. I appreciate that you have chosen to sponsor Sifan with Compassion and the difference that you are making in her life. I see that you recently began your sponsorship and have been showering her with letters of encouragement. If you have decided to cancel the sponsorship because of a financial concern, I would love to provide you with a little help so that you can continue your relationship with Sifan. I can take care of the next three months of contributions for you and reduce your monthly contribution from $38 to $19 for an additional three months. Please let me know if this will help, if not I will continue to process your cancellation request. 
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Meredith Cawvey

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I also need to cancel my child sponsorship. I am struggling financially and I have a lot of funds to pay for. How do I go about doing so? I don’t have an account number for it was done at an event. I would appreciate it if I could find the steps to do ing so
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Taylor Horton

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unfortunately , i also need to cancel my sponsorship. i lost my job about a month ago and i can no longer afford to sponsor my child. i am so sorry!
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Taylor Horton

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unfortunately , i also need to cancel my sponsorship. i lost my job about a month ago and i can no longer afford to sponsor my child. i am so sorry!
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Madison

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Hello Taylor!

I am happy to assist you today! I was unable to locate your account. Do you know your sponsor number or child number? 
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Lauren Smith

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Hello due to some job transitioning is there a way I could postpone my payments for a bit? At the inbetween I’m facing I don’t have the financial capabilities to pay for my children these next two months, but I also don’t want to abandon them for two months to try and sponsor them again after. Thank you for your time and assistance! My sponsor number is 07994624 I believe. If not I have one of my children’s number which is TG091900172
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Leah, Employee

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Hello Lauren, 

I appreciate that you want to continue your sponsorship's for Bintou and Alberto. I completely understand that transitioning jobs is difficult and can cause a gap in income. I am happy to help out financially and keep you connected with Bintou and Alberto.

I have taken care of your monthly contribution for three months. I also covered the missed contribution for February. I do see that your automatic recurring contribution is set up to pull today on the 20th and can not guarantee that this charge will not go through. We would ask that if you need us to make a change to your recurring contribution that you contact us three business days before the date that it is set to pull on. This will allow enough time to ensure that the contribution will not go through. If the contribution does process on your card, please contact us and we can submit a request for a refund for you.

During this time your relationship with Bintou and Alberto will not be affected. I would encourage you to write to them. The online tool and our free mobile app are both great ways to correspond and make writing so easy and convenient. I know that they would both love to hear from you. Your letters can bring them so much joy and encouragement.
(Edited)
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Jordan Hill

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Hi I also need to cancel my sponsorship and if possible refunded the money that was automatically drawn out of my account. I hate to do this but right now I am not financially stable enough to provide this money every month. Whenever I have a steady flow of income and can sponsor again I for sure will!
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Sarah, Sponsor and Donor Relations, Social Media

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Jordan, I am so sorry to hear that you are going through serious financial struggles :(. I have taken care of canceling your sponsorship today and requesting the $38 for January be refunded to you. It usually takes about 3-5 business days for that money to be placed back in your account. We would love to partner with you again in the future when you are financially able to!
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Troy Robbins

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I am needing to cancel my subscription.  I am not able to continue in my sponsorship due to taking on the responsibilities to caring for my grandchildren.
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Sarah, Sponsor and Donor Relations, Social Media

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Troy, I have taken care of placing your child back up for sponsorship today as you've requested. I hope you enjoy caring for your grandchildren! Thank you so much for the time you were able to support Amy in the program!
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Keely Welsh

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Hello, I need to cancel my donation to my child, I am paying my way through college and cannot afford to sponsor at this time.
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Sarah, Sponsor and Donor Relations, Social Media

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Keely, I am so sorry that you aren't able to support your kiddo at this time while you are going through college. I completely understand as I have been there too! I've taken care of canceling your sponsorship today, and please let me know if I can assist you in any other way.
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Jessica Kaiser Weber

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Need to cancel my sponsorship
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Sarah, Sponsor and Donor Relations, Social Media

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Jessica, I am so sorry to hear that you need to cancel your sponsorship. Please let me know if there is anything Compassion could have done to serve you better. If this is due to a financial concern, Compassion would be able to cover your support for the months of July through September. Let me know if this would help or if you still need to cancel.
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Vallarie Golden

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Hello! Sadly, I need to cancel my membership. I owe my sponsor child a tremendous amount of money which I will be paying full by the end of this month. (Feb) Can you guys please cancel my membership and I will finish paying it off? Thanks.
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Susan, Sponsor and Donor Relations, Social Media

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Vallarie, I am so sorry to hear that you are feeling so overwhelmed with the sponsorship payments right now. We would be happy to cover half of what you owe and then lower your support amount to $19 for the remaining months if it would help you to be able to continue. Regrettably, with the way our system is setup, if you were to cancel, we can no longer accept future payments for this child. If you want, we could also just wait till the end of February to cancel. Let us know what works best for you. 
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Vallarie Golden

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Hello! That would be perf Fr if you guys could please cover half and I do pay the rest off. Thank you
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Vallarie Golden

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Hello! That would be perfect if you guys could please cover half and I do pay the rest off. Thank you
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Christina, Employee

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Hi Vallarie! We have taken care of covering half of the support needed. Please let us know if you have any questions or need additional help. Have a blessed day!
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GeorgeandFelicia Meyer

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I need to cancel or suspend my sponsorship. We had a lot of unexpected things come up and I am not able to pay right now
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Alexandra Lee Devlin

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Yes ma’am, that will be great. But just to clarify for sure, I am almost positive i paid April so wouldn’t they have just covered February and March?
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Susan, Sponsor and Donor Relations, Social Media

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Alexandra, I am showing that we covered February, March, and April. However, you did make two payments during that time. This means that you are actually paid through June already. If you would like, I can assist with July and August or just July. Let me know which would be enough to get you through this tough spot. 
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Alexandra Lee Devlin

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Okay, so June won’t be taken out of my account? If so, just July will be fine. That will help a ton!
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Shannon Massey, Employee

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Hi Alexandra, 
This is correct! You are already covered for June so I did go ahead and also cover July today for you. If we can do anything else to assist you, please let us know! :)
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Alexandra Lee Devlin

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Thank you so much!
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Tiffany Roberts Wells

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Hi - I lost my job and it’s been 6 mos now - we tried to keep this commitment throughout our difficult time, but we can no longer afford to give each month. I have been searching for a link to cancel on your website - can you help me? My auto pay is deducted in the 7th - I need to make sure this is suspended as soon as possible.
Child ID: TZ050300382

Thanks in advance for your help!

Tiffany Wells & family
(Edited)
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Sarah, Sponsor and Donor Relations, Social Media

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Tiffany, I am so sorry that you lost your job last year and are no longer able to continue your child's sponsorship :(. If you think you may be able to find a job soon, Compassion would absolutely be able to help cover your sponsorship donations for the next few months. We would be able to cover your support for the months of February through April and also reduce your sponsorship rate to $19 per month for May through September. I did take care of stopping the automatic withdrawals today so that your donation won't pull for February. Please let me know if your offer will help you or if you will still need to cancel.
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James

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Sarah, I would like to cancel my sponsorships. child number is I0014000052 and the sponsor number is 07828819. currently im sponsoring two children
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Sarah, Sponsor and Donor Relations, Social Media

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James, I am so sorry to hear that you need to cancel your sponsorship. Is there anything Compassion could be doing to serve you better? If this is due to a financial concern, we would love to help by covering your support for the months of June through September. Please let me know if that would help or if you still need to cancel.
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Tiffany Dean

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Please cancel my sponsorship as well. We are no longer able to afford it :(
The Sponsor # is 07860659 under my husband's name Matt Dean. Thank you!!
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Sarah, Sponsor and Donor Relations, Social Media

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Tiffany, I just took care of canceling your sponsorship today.
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Chelsea Lounsbury

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Hello, I was not sure how to start a new thread. Compassion was covering my monthly obligation for the past few months but unfortunately I will not be able to pick that back up. Would you please help me cancel my sponsorship? My sponsor # is 06567409
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Christina, Employee

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Chelsea, I'm so sorry to hear that you will not be able to continue sponsoring Enyer, but I understand and can certainly help you. Per your request, I have cancelled your sponsorship. We pray that God blesses you with financial favor and provision. Have a blessed day. 
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Madi Evans

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Christina, I do not have the funds to sponsor my amazing child Dayana. I would like it cancelled and at this time no lessened payment could help just cancelled. My sponsor # is: 08260955
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Sarah, Sponsor and Donor Relations, Social Media

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Madi, I understand and have taken care of canceling your sponsorship this morning.
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Danny William

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I need to cancel my sponsorship as well, my wife and I have split up and this was her idea. My sponsor number is 07872095  and its is under my name Danny Mealer. And before you ask, not I do not want to continue under a lesser payment, or different terms. Please just discontinue.
(Edited)
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Sarah, Sponsor and Donor Relations, Social Media

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Danny, I am so sorry to hear that you and your wife have split up and we will be praying for each of your hearts to mend. I have just taken care of canceling your sponsorship and placing your child back up for sponsorship again this morning. I also removed your email address from your post for your privacy. Please let me know if I can help in any other way!
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Hello There

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That is pretty lame for you to reply with the info about them splitting up.
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Adam

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She was just replying to what he said. What she said was nice.
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Stacy Marie

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I would like to cancel my sponsorship at this time (#00448457). My previous sponsor child of 14 years left the system and a new child was automatically added to my account unexpectedly.
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Susan, Sponsor and Donor Relations, Social Media

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Stacy, thank you so much for all of the love and support you have provided for your sponsored child over the last 14 years! We so appreciate all that you have already done! As you requested, I have made this new child available for another sponsor. Thank you for letting us know. 
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Morgan Elizabeth Leemon

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I need my sponsorship canceled please. I hate having to do it but with no job and my parents helping put me through college I can’t afford to keep doing this. This past year has been a struggle trying to keep up with payments and I just can’t do it anymore.
Sponsor number: 07482736
Thank you
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Susan, Sponsor and Donor Relations, Social Media

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Morgan, I am so sorry to hear that you have been struggling financially so much. I know trying to get through college is a challenge. As you requested, I have made your child available for another sponsor. 
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Beth Glynn

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I also need to cancel my sponsorships. I also was automatically given another child without my permission which is unethical. My number: 1112152
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Shannon Massey, Employee

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Hi Beth! 
I am so sorry to hear that you were given a kiddo without your permission. I would like to look further into this for you. Thank you for providing your sponsor number for us. Can you please confirm the full name on your account as well, as the name on this account is different. Thank you! 
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Elle Sloboda

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Hi, I am unable to support my child at this time:( Could you please cancel my subscription? The child sponsor ID # is 08027091. Thank you in advance for understanding. 
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Susan, Sponsor and Donor Relations, Social Media

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Elle, I am so sorry to hear that you are struggling so much right now. If you are interested, we do have some options that may be able to help you to keep the relationship that you have with your child. For example, we could cover three months' support for you and then lower your support amount to $19 for five months. Please let me know if this would help. If not, please let me know and I will make your child available for another sponsor. 
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Elle Sloboda

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If you would go ahead and cancel that would be awesome. Thanks so much for all your help!!
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Shannon Massey, Employee

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Hi Elle, 
I am so sorry to hear that you need to cancel, but we do understand. I have removed Joseph from your account today. Please know that if you would like to sponsor another child in the future, we would be blessed to partner with you! 
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Jenny Johnson

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I am sadly looking to cancel my subscription too due to lack of funds from moving from England to New Mexico and not being employed for the past three months plus I'm due with my first child in 3 weeks. I have always found a way to cover payments up until now for the past 6 years, but I'm afraid it's just too stressful now under the circumstances. My sponsor ID is 02429356.
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Shannon Massey, Employee

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Hi Jenny, 
Congratulations on your new little one! What an exciting time! :) We do truly understand how complicated this time can be though! Please know that we would be happy to assist you with anything you would like to do on your account, but before we cancel, we do want to offer you another option. We really do appreciate your commitment to Maria! If you think it would be helpful, we would love to cover 3 months of your sponsorship. This means we would completely cover the months of July through September. In addition, we would be happy to place you on a reduced rate of sponsorship for the following five months. This means that for the months of October through February your donation would be reduced to $19 per month. However, if you still feel it is best to cancel your sponsorship, please let us know and we will be happy to fulfill your wish to cancel.  

We look forward to hearing from you!  
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Rebecca Zappe

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I have also reached a place where I am not financially able to support my child and need to cancel :-( Sponsor ID # is 00769412
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Susan, Sponsor and Donor Relations, Social Media

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Rebecca, I am so sorry to hear that you are faced with such a difficult decision. :( We do have some options that may be able to help you to keep the relationship you have with your child. For example, we would be happy to cover four months' support for you through the end of May. Please let me know if this would help. If not, let me know and I will make your child available for another sponsor. 
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Rebecca Zappe

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I wish that would work, but unfortunately I do need to cancel. :-(
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Sarah, Sponsor and Donor Relations, Social Media

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Rebecca, I understand and have taken care of canceling your sponsorship for you this morning.
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Lauren Ruiz

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As heartbroken as I am, I too must cancel my sponsorship. I have recently run into some financial struggles and am no longer able to afford the payments...My sponsorship number is 06816961.
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Susan, Sponsor and Donor Relations, Social Media

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Lauren, I am so sorry to hear that you are still struggling so much. :( I see we had been helping with the support these last few months. I have honored your request and made your child available for another sponsor. I sincerely hope that things turn up for you in the future. God bless and thank you so much for your support of our ministry! 
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Lauren Ruiz

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Thank you, Susan. As soon as I get my finances stabilized, I will be back with Compassion. God bless!
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Jordan N.

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Is this truly the only way to accomplish this? I was planning to sponsor a new child after my last child graduated out, but this is not the way I expected things to go. Because I am in Japan, I did not even receive the letter telling me I had 14 days to respond before being given a new child until after the first payment had been withdrawn. I'm rather hurt by this. This has severely damaged my trust in Compassion. Please cancel my sponsorship.
Sponsor ID: 01579332
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Susan, Sponsor and Donor Relations, Social Media

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Jordan, I sincerely apologize that you received this notice late and I am so sorry to hear that this has caused you to lose trust in Compassion. :( As you requested, I have made this new child available for another sponsor. We are grateful for your support of our organization over the last ten years and pray that God blesses you abundantly. 
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Elsie Gutmanis

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Hi Susan , unfortunately I need to cancel my subscription for my sponsor child. Are you able to this for me? I appreciate it and hope he gets another sponsor quickly.
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Sarah, Sponsor and Donor Relations, Social Media

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Elsie, I am so sorry to hear that you need to cancel your sponsorship today :(. I would be more than happy to help you, but I cannot find an account with your name or email address. Do you know your sponsor number?
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Elsie Gutmanis

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Thanks Sarah, my sponsor number is
1137110.
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Sarah, Sponsor and Donor Relations, Social Media

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Elsie, I am so sorry, but I am not finding an account with that sponsor number. You've reached the Compassion USA office through this forum. Do you sponsor through the USA office, or do you sponsor through another partner country of ours? If you do sponsor through the USA, would you be able to give me your child's ID number?
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Elsie Gutmanis

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No worries I ve contacted my local office. Thanks!
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Leah, Employee

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Elsie, okay thank you for letting us know. 
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April Clayton

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Hello-there are no words to describe how badly I don't want to do this, but at this time we need to cancel our sponsorship, we are just not financially secure right now. Hopefully sometime in the future we will able to resume but we aren't having any luck with jobs lately and we just can't do it. Sponsor #02118898  
Thank you.
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Sarah, Sponsor and Donor Relations, Social Media

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April, I am so sorry that you are still struggling to find a job, and I cannot imagine how hard that must be on your finances! I just took care of canceling your sponsorship today. I'll be praying that you are able to find a new job soon!
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Beth Bazen

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Hello! I'm very sorry but I need help cancelling my sponsorship. My sponser number is: 08023629
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Christina, Employee

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Beth, I'm so sorry to hear that you would like to cancel your sponsorship of David. Please share if there is any way we could be serving you better. If you need to cancel due to financial concerns, we may be able to help you. We would be happy to cover your support for the months of March through May, and you can have a fresh start in June. Please let us know if this would help or if you still need to cancel. I look forward to your reply! 
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Beth Bazen

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I still need to cancel. Thank you!
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Leah, Employee

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Beth, I have cancelled your sponsorship of David as you have requested. I would like to encourage you to keep David and his family in prayer. You are welcome to send one more letter to David, if you would like to tell him good bye and let him know that you will still be praying for him. I am sure he would be blessed to know that you are. If you are able to come along side of Compassion in the future and open your heart to a child in need, we would be blessed to partner with you again. Thank you. 
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Haley LeFiles

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Hello! Sadly, I need to cancel my membership. I have sponsored my child (#01758746) for the past five years, but recently find myself being unable to support him financially. I plan on writing him one last letter to inform him and to let him know I will continuing praying for him and his family. Thank you for your help. 
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Madison

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Hello Haley!

I am so sorry to hear about this! If this would help your situation, Compassion would be able to cover the next three months for you. This would cover the months of February through April and the sponsorship can start back up in May. Would this help? Please let us know either way and we will be happy to assist you!
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Haley LeFiles

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Hi Madison, thanks for the quick response and for the generous offer. However, I will be unable to pick up payments in May as I am currently working on paying off student loans, so it could be a while before sponsoring was an option for me again. 
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Madison

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Hi Haley! Oh I am so sorry. I totally know how student loans go, and I completely understand! As you requested, I have cancelled your sponsorship at this time for Bilton. When you are sending a final letter to him, you would need to mail this into us having your sponsor number, his child number and at the top the words "final letter". If you would like to sponsor another child in the future, we would be blessed to partner with you! :)
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Haley LeFiles

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Thanks for understanding, Madison. I sent him an e-card through Compassion's website after my initial post. Do you know if he will still receive it? 
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Leah, Employee

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Hi Haley. The letter should still process for you. However, I can not guarantee it. If you would really want to make sure he gets your final letter, I would encourage mailing one in like Madison suggested. 
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Jaclyn Robison

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I too am regrettably having to cancel my sponsorship subscription due to my dad being put on disability, but when I look at my payment options it shows that I do not have anyone I am currently sponsoring when money is being taken out of my parents account and we were still receiving letters from dear Bethelehem. 
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Jaclyn Robison

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our sponsor number is 02276602 if that helps at all. And I believe the name on the account is David Robison only we do not know his login.
(Edited)
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Jaclyn! The account I am pulling up with that sponsor number is one that is under your name as the correspondent account for the child. I was able to find your father's account though and have placed Bethlehem up for sponsorship with another sponsor today. No more donations will be taken from your account.  Please let me know if I can help you further!
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Tawnya Severe

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It grieves my heart, but I need to cancel my sponsorship also. I have a friend who sponsored a child several years ago and I told myself that as soon as I graduated grad school I would sponsor a child too. Unfortunately, I just can't afford to continue with my sponsorship. I signed up to sponsor on 10/22/2017 and my child's ID is UG057600335. Thank you for helping me.
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Sarah, Sponsor and Donor Relations, Social Media

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Tawnya, I am so sorry that you need to cancel your sponsorship :(. Since this is due to financial concerns, Compassion would be able to cover your support for the months of March through May if this is a  temporary issue. Please let me know if this would help or if you still need to cancel.
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Tawnya Severe

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Thank you for getting back to me Sarah. Yes, I feel canceling at this time is for the best. Hopefully, I'll be able to complete a sponsorship in a few years when I'm more stable financially. I know the Lord calls us to serve marginalized populations, but I don't think He calls us to go into credit card debt in order to serve. So far I've been unable to pay my own monthly debt let alone my sponsorship obligation. I'm so sorry that it just isn't going to work right now.
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Christina, Employee

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Tawnya, I completely understand your need to cancel and focus to becoming debt free. Please rest assured that I have removed Precious from your account, and I have made her available for sponsorship once again. Thank you so much for the time you have been able to bless her through your love and support. If you would like sponsor another child in the future, we would be blessed to partner with you :). God bless you! 
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Tawnya Severe

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Thank you so much, Christina!

God Bless!
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Hannah Ann

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I need to cancel my sponsorship as well. I'm not financially able at the moment, but hopefully I will be able to sponsor again in a few years. My sponsor number is 08000130. Thank you
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Sarah, Sponsor and Donor Relations, Social Media

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Jeanette, I am so sorry that you need to cancel and have not been able to get in contact with us. Our office hours are Monday through Friday between 7:00 AM and 5:30 PM, Mountain Time. As requested, I have taken care of canceling your sponsorship today.
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Sarah Brown

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How do i cancel my sponsorship? 07935937 is my child's number
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Sarah, Sponsor and Donor Relations, Social Media

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Sarah, I see that we took care of canceling your sponsorship this morning through a chat. Let me know if I can help in any other way!
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Katy Bagley

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I need to cancel my sponsorship. Child # is TG028100217
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Sarah, Sponsor and Donor Relations, Social Media

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Katy, I have emailed you with more information on canceling your sponsorship.

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