how do I cancel my sponsorship subscription?

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  • Updated 6 months ago
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Jill

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Posted 6 months ago

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Shannon Massey, Employee

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Hi Jill, 
We would be happy to help assist you with this. Although, I am not able to find your account using your email address. Can you please provide us either your sponsor or child's number? Thank you so much! 
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Jill

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The child's id is: ID027800148. Her name is: Shelomita Christania Nangka
Thank you
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Christina, Employee

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Jill, thank you for providing your kiddo's information so we could find your account. Please share if there is any way we could be serving your better. If you need to cancel due to financial concerns, we may be able to help you. We are very grateful for the difference you are making in Shelomita's life, so we would be happy to help you keep your relationship with her by covering your sponsorship for the months of June through August. We would also be happy to temporarily reduce your sponsorship rate to $19 for the months of September through November. Please let us know if this would help you or if you would still like to cancel. I look forward to your reply! 
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Jill

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We are having a little financial trouble because of taxes this year, so I will need to cancel for now but hope to pick it back up in the future. Thank you.
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Sarah, Sponsor and Donor Relations, Social Media

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Jill, we completely understand and are so sorry that you are going through this! We have taken care of canceling the sponsorship for you today and hope to see you again in the future!

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