How do I cancel my sponsorship subscription?

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I need to cancel my sponsorship, but I haven't found a clear path to make that happen. I can't get ahold of anyone when I call as well.

I don't have the number of my sponsor child as I signed up for it at an event and received a text message with just a name. So if you could help me figure out what steps I can take to cancel that would be great. 

Thank you
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Jessica

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Posted 2 years ago

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Jamie Holt

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Unfortunately, we need to cancel or suspend our sponsorship at this time. We've had multiple unexpected things come up and we are finding it increasing more difficult to continue this at this time. Can you assist with this? Sponsor #07962193.
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Sarah, Sponsor and Donor Relations, Social Media

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Jamie, I am so sorry your family is going through such unexpected situations and that you need to cancel your sponsorship as well :(. Would it help if Compassion was able to cover your donations for the months of July through September? You could pick them back up in October then. Please let me know if that would help or if you still need to cancel.
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Jordan Beech

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Unfortunately, I need to cancel my sponsorship. We're about to have a second child and funds are tight. My sponsor number is 02459158
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Christina, Employee

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Hi Jordan! Congratulations on having a second kiddo on the way! That is so exciting, and I understand the financial strains this may cause for your family. I'm so sorry to hear that you need to end your sponsorships of Mor and Engel. We are so grateful for the difference you are making in their lives, so Compassion would be happy to help you keep them if possible. We would be happy to cover your sponsorship for the months of July through September, and we can also temporarily reduce your sponsorship rate to $19 per child for the months of October through February. Please let us know if this would help or if you still need to cancel. I look forward to your reply! 
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Jim McCarthy

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I also need to cancel my sponsorship. Thank you.
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Sarah, Sponsor and Donor Relations, Social Media

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Jim, I am sorry to hear that you need to cancel! Please let me know if there is anything Compassion could be doing to serve you better! Would you be able to give me your sponsor number so that I can find your account? We have quite a few accounts under Jim McCarthy ;).
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Sarah Matherly

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Hello! Unfortunately; I do need to cancel my support for Christine. I love her so much and loved writing to her; I will miss having that relationship with her and her family. Could you help me?
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Sarah, Sponsor and Donor Relations, Social Media

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Sarah, I am so sorry that you need to cancel your sponsorship. As requested, I have taken care of placing Christine  back up for sponsorship  today.
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Jeanna Scott-Smith

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I sadly need to cancel my sponsorship for my child. My financial situation has changed and student loans are coming out off deferment in a few days unfortunately. My sponsor number is 07778707.

Thank You
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Sarah, Sponsor and Donor Relations, Social Media

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Jeanna, I am so sorry that you need to cancel! As requested, I have placed your child back up for sponsorship today.
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Allie Satterly

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I, unfortunately, need to cancel my subscription due to financial reasons. My sponsor number is 07981340. I hope to start back up once I am out of graduate school. Thank you. 
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Sarah, Sponsor and Donor Relations, Social Media

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Allie, I completely understand! As requested I have taken care of placing your child up for sponsorship again today. Good luck in school!
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Rachel

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I signed up to sponsor a child when I was in middle school and still on my parents funding. Now, I am unable to continue my sponsorship for financial reasons. Please cancel my sponsorship, I'm so sorry. 
Sponsor #: 02537576
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Shannon Massey, Employee

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Hi Rachel, 
We completely understand! Thank you so much for the time you were able to support Derick! Your encouragement and support surly made a difference in his life! I have now removed him from your account. If you would like, you may write him a final letter. Please write “Final Letter” across the top of the correspondence, along with your child's name and child's number, (TZ030500404). Please send your letter to Compassion's address below:  

Compassion International
Colorado Springs, CO 80997
 
If in the future you would like to sponsor another child, we would be blessed to partner with you again!
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Brianna Zrinsky

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I have three sponsorships and have loved getting to know these wonderful individuals from around the world! I just moved back to the U.S. from missions work in Southeast Asia and don't have the financial means to keep up the support as I return to school... Would it be possible to do the eight month plan with three months of pay covered by Compassion and then five months of $19/mo per child? I really want to keep the sponsorships if possible! Thank you for all that you do to meet the spiritual and physical needs of these precious children.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Brianna! Oh, I hope you had a wonderful time in  Southeast Asia! What were you doing while you were there? I did just take care of covering your donations for July through September and reducing your sponsorship rate to $19 a child for October through February :).
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Brianna Zrinsky

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I was teaching at a K-12 international school. It was a wonderful experience!! Thank you so much, Sarah!
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Stephen Wettstein

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I need to cancel my membership because of financial reasons.
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Sarah, Sponsor and Donor Relations, Social Media

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Stephen, I am so sorry that you need to cancel. Since this is due to financial concerns, Compassion would be willing to help by covering your support for the months of July through September and also reducing your sponsorship rate to $19 a month for October through February. Please let me know if this would help or if you still need to cancel.
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Patrick

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I have to cancel as well.  My apologies for the any hardship to the sponsored child.  
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Sarah, Sponsor and Donor Relations, Social Media

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Patrick, I am so sorry that you are thinking of canceling your sponsorship. Please let me know if there is anything Compassion could have done to serve you better. If this is due to a financial concern, Compassion would be able to cover your support for the months of May through July. Let me know if this would help or if you still need to cancel.
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Krista Daniels

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I can not find a way to cancel my subscription either. I tried calling to see if there was a way to put my account on hold for a few months, but i'm not getting through
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Christina, Employee

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Krista, I'm so sorry to hear that you would like to pause your sponsorship and that you were unable to reach a representative over the phone. I am happy to help you, but, regrettably, I was unable to locate your account. Will you please provide either your sponsor number, child's number, or the email address associated with your account? If you do not feel comfortable sharing this information on this public help forum, you are welcome to email us at socialmedia@compassion.com. I look forward to your reply!
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Julia Garland

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Hi! I feel absolutely awful asking to cancel, but I am struggling financially and cannot afford it at this time. I'm hoping that I'll be able to sponsor someone in the future, but it's just not possible right now. Can someone please help with this?
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Sarah, Sponsor and Donor Relations, Social Media

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Julia, I am so sorry that you aren't able to continue your sponsorship :(. With this being a financial concern, Compassion may be able to assist you so that you can continue to sponsor. We would be able to cover your support for the months of July through September and reduce your sponsorship rate to $19 a month for October through February. Please let me know if that would help or if you still need to cancel.
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Julia Garland

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I forgot to add that my sponsor number is 3552277. Thank you for your help!
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Jamie Sholar

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I need to cancel my sponsorship as well. My sponsor ID is 08027263.
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Sarah, Sponsor and Donor Relations, Social Media

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Jamie, I'm sorry to hear that you need to cancel your sponsorship! Please let me know if there is anything Compassion could be doing to serve you better. If this is due to a financial concern, Compassion would love to help by covering your donations for the months of July through September. Please do let me know if this helps or if you still need to cancel.
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Jamie Sholar

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I'm so sorry, but unfortunately I still need to cancel it. Thank you for your assistance!
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Susan, Sponsor and Donor Relations, Social Media

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Jamie, as you requested, I have made your child available for another sponsor. 
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Sierra Lam

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Hi, I unfortunately have to stop making payments as well. I am just not financially in a place anymore where I can afford it. I really wish I could. If I could get my sponsorship canceled, I would appreciate it.
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Sarah, Sponsor and Donor Relations, Social Media

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Sierra, I am so sorry that you are not able to continue sponsoring your child :(. As requested, I have made your child available for sponsorship today.
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Jasmine Blanton

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I'm am writing because I would like to cancel my sponsorship too due to financial issues. Is there anyway I could get help with this?
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Sarah, Sponsor and Donor Relations, Social Media

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Jasmine, I am so sorry that your family is going through financial difficulties and you need to cancel :(. If it would help, Compassion would actually be able to cover your donations for August through October and reduce your sponsorship rate to $19 per child, per month for November through March. Please let me know if this would help or if you still need to cancel.
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Denise Le'Mons

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I feel terrible because I thought I would be able to afford to help out two children but unfortunately that's not the case. It's heartbreaking for me but I have to cancel my sponsorship subscription entirely.. if someone can pls help me with that, I'd really appreciate it. 


I have two sponsor ID #'s for two different children:
-08240574
-08240568


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Sarah, Sponsor and Donor Relations, Social Media

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Denise, I am so sorry that you aren't able to continue your sponsorships at this time :(. As requested, I have placed both children back up for sponsorship today. If you are able to in the future, we would love to partner with you again!
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Sandy Spawn

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I need to cancel my sponsorship due to disability and not able to work anymore. What do I have to do?
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Sarah, Sponsor and Donor Relations, Social Media

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Sandy, I am so sorry that you are not able to work any longer and that you aren't able to continue sponsoring! I have canceled your sponsorship for you today. I know you are new to sponsoring, but I wonder if you might be interested in a program we have where you can be the letter writer to a child who already has a financial sponsor. We call this the correspondent program. For various reasons, we sometimes have financial sponsors who are not able to write to their children and ask us to find others willing to write to the child. Letter writing is a huge benefit of Compassion's program. The requirement of a correspondent is that you would write to the child at least three times a year, though you can certainly write more often than that! You'll receive all of the letters from the child in return :). Is this something you would be interested in? If so, please let me know so I can place you on the waiting list immediately for a correspondent kiddo!
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Chrissy Wilson Marx

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I need to cancel my sponsorship (Sponsor Number: 06370818). Can you help? I wasn't able to figure out how to do this on the website.
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Sarah, Sponsor and Donor Relations, Social Media

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Chrissy, I am so sorry to hear that you need to cancel your sponsorship :(. Please let me know if there is anything Compassion could be doing to serve you better. If this is due to financial  concerns, Compassion would be able to help by covering your donations for the months of July through September and also reducing your sponsorship rate to $19 a month for October through February. Please let me know if that would help or if you still need to cancel.
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Mare Castro

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Hi I also need help cancelling and cannot find another way, I've tried calling, emailing...

Thanks
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Sarah, Sponsor and Donor Relations, Social Media

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Mare, I am so sorry that you need to cancel and that you haven't been able to get a hold of us. I'm not sure when you've tried getting in touch because I don't see any notes on your account that we've received an email or phone call, but our office was closed for the day yesterday. Please let me know if there is anything Compassion could have done to serve you better with your sponsorship. If this is due to financial concerns, Compassion would love to help by covering your donations for the months of July through September, and you could restart the donations in October. Let me know if that would help or if you still need to cancel.
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Mare Castro

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Thank you.  I'd like to just cancel it please.
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Sarah, Sponsor and Donor Relations, Social Media

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Mare, I have cancelled your sponsorship today as requested.
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Pj Davidson

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Hello. I need to cancel my membership. Sponsor # 08230438. I cant seem to find any way to cancel my account.
(Edited)
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Sarah, Sponsor and Donor Relations, Social Media

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Pj, I am so sorry to hear you need to cancel your sponsorship :(. Please let me know if there is anything Compassion could have done to serve you better. If this is due to a financial concern, Compassion would be able to help by covering your support for the months of July through September. Let me know if this will help or if you still need to cancel.
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Yaning Yu

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I'm so sorry. I really need to cancel all of my sponsorship as soon as possible. I'm not financially able at the moment, but hopefully, I will be able to sponsor again in a few years. My sponsor number is 07957733. Thank you!
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Sarah, Sponsor and Donor Relations, Social Media

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Yaning, I am so sorry to hear that you aren't able to continue sponsoring at this time. I have taken care of placing each of them back up for sponsorship this afternoon. We would love to partner with you again in the future when you are able to!
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Yaning Yu

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Hi Sarah,

Thanks for your help. My BOA account is being charged double $38 today. Please help me to cancel it. I really appreciate your help!
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Christina, Employee

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Yaning, I have asked our processing team to refund the amount of $76 that was processed for July's support. Please know this may take 3-5 business days. We appreciate your patience. Have a blessed day!
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Lucy Marquardt

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Hello,

I'm pretty sure I've caught up, and have no overdue payments. That being said, I need to cancel my sponsorship. Prioritizing giving is a hard thing to do, but I'm on a fixed income due to going back to school and can no longer support my compassion child. Can you please cancel my sponsorship? Please let me know if you need anymore information or if I should contact someone else. Blessings upon you and all you do.
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Sarah, Sponsor and Donor Relations, Social Media

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Lucy, I'm so sorry you need to cancel your sponsorship. I completely understand and have taken care of placing your child back up for sponsorship today.
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Laura Britt Canady

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I too need to cancel my sponsorship. Can you please help me with that or put me in touch with someone who can?
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Sarah, Sponsor and Donor Relations, Social Media

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Laura, I am so sorry that you need to cancel your sponsorship. I can certainly help you, but I am unable to find an account with the email you provided. Can you tell me what your sponsor number is?

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