How do I cancel my sponsorship subscription?

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I need to cancel my sponsorship, but I haven't found a clear path to make that happen. I can't get ahold of anyone when I call as well.

I don't have the number of my sponsor child as I signed up for it at an event and received a text message with just a name. So if you could help me figure out what steps I can take to cancel that would be great. 

Thank you
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Jessica

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Posted 2 years ago

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Cecilia veron arbel

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Hi, I'm really sorry but I need to cancel my sponsorship, I'm from Argentina and our devaluation is making impossible for me to afford it. My account Sponsor Number is: 07854204. Thank you and hope to be in a better economic situation in our country in the future so I can help you again
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Sarah, Sponsor and Donor Relations, Social Media

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Cecilia, I am so sorry that the currency devaluation in Argentina is causing you to need to cancel your sponsorship :(. We would love to partner with you again in the future when you are able to sponsor a child again. I have taken care of canceling your sponsorship today.
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Mark E Rojas

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Hey guys, I'd like to cancel my sponsorship for now. My kid left the program. You assigned me a new child, but without my consent. Please undo that assignment. Thanks.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Mark! I am so sorry for the confusion with a new child being added to your account. As requested, I have removed the child from your account this morning. With the majority of sponsors asking to sponsor another child immediately after one child leaves the program, we have a system in place that automatically sends out a packet with information on a new child to consider for sponsorship. Included in that packet is a request for the sponsor to let us know if they do not wish to sponsor the new child. The request states that if the sponsor does not contact Compassion within a certain length of time, the child will be automatically accepted onto their account. Because we had sent the request with the packet in May, and hadn't heard back from you, we accepted Stanley as your sponsored child. I apologize if you did not receive this letter of explanation.
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Sarah Nunes

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Hi I am so sad to say this but I also need to cancel my sponsorship :( Will keep praying for my sponsor child and all the other children of course. Just can't afford it now.
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Sarah, Sponsor and Donor Relations, Social Media

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Sarah, I am so sorry that you need to cancel your sponsorship. Since this is due to a financial concern, Compassion would be able to help by covering your donations for the months of July through September and reduce your sponsorship to the rate of $19 a month for October through February. Please let me know if this would help or if you still need to cancel.
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Christian Taylor Butler

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Unfortunately, I will also need to cancel my account
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Sarah, Sponsor and Donor Relations, Social Media

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Christian, I am so sorry to hear that you need to cancel. Please let me know if there is anything Compassion could have done to serve you better. Regrettably, I was not able to find your account  with your email address. Would you be able to give me your sponsor number so that I can find your account?
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Chrissy Wilson Marx

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Sarah,

For financial reasons I need to cancel at this time. Perhaps I can do it again at some point in the future but, not now. I appreciate the offer to help for a few months but, I am not interested at this time. Please cancel (Sponsor Number: 06370818).
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Sarah, Sponsor and Donor Relations, Social Media

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Crissy, as requested, I have canceled your sponsorship today. I'm so sorry you aren't able to continue, but we look forward to a day where we can partner with you again!
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Brandi Weaver

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I unfortunately need to cancel my sponsorship, but am unable to figure out how to do so on my own through the website.
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Sarah, Sponsor and Donor Relations, Social Media

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Brandi, I am so sorry that you need to cancel your sponsorship. Please let me know if there is anything Compassion could have done to serve you better. If this is due to financial concerns, Compassion would be able to help by covering your donations for the months of July through September, and you could pick the donations back up in October. Please do let me know if this would help or if you still need to cancel.
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Brandi Weaver

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No, I'm sorry I just need to cancel it, but thank you for trying to accommodate my situation.

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Shannon Massey, Employee

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Hi Brandi, 
We completely understand! I have removed Angeles from your account today. If you would like, you may write her a final letter. Please write “Final Letter” across the top of the correspondence, along with your child's name and child's number, (ES097800041). Please send your letter to Compassion's address below:  

Compassion International
Colorado Springs, CO 80997
 
If in the future you would like to sponsor another child, we would be blessed to partner with you again!
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Caitlin Turner

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as much as i hate this i need to cancel my sponsorship due to college payments that need to be made i have been trying to cancel these payment online for months now and ended up putting an old card on there so it would stop taking out my money due to my work schedule i am asleep when the call line is open
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Shannon Massey, Employee

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Hi Caitlin, 
I am so sorry to hear that you need to cancel your sponsorship, but we certainly understand. I would be happy to assist you with this, however, I am not able to locate your account using your email address and we actually do have a few supporters with your name. May I ask, do you have your child or sponsor number? Are you by chance sponsoring Glory Emmanuel in Tanzania? Thank you so much for getting back with us! 
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Christian Taylor Butler

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@sarah my sponser number is 07864438
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Sarah, Sponsor and Donor Relations, Social Media

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Christian, thank you so much! I have taken care of canceling your sponsorship today.
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Rachael Hrinda

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I am sorry to say this but I am having some financial problems with school and life... I need to cancel before the money is taken from my account this month if possible.
my sponsor number child is: 2540153
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Sarah, Sponsor and Donor Relations, Social Media

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Rachael, I am so, so sorry to hear that you are dealing with financial concerns in life and school :(. I've taken care of canceling your sponsorship today, and no more donations will be pulled from your account.
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Shawn

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Hi, I need to cancel my sponsorship. I'm sorry to have to do it. Can you please help? Sponsor Number is 06467997. Note, we set the sponsorship up in my 5-year old son's name (Noah) which will explain why you see that name on the account.
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Christina, Employee

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Shawn, I'm so sorry to hear that you need to end your sponsorship of Efeli. If your request is due to financial concerns, Compassion would love to help you keep her by covering your sponsorship for the months of July through September, and we can also temporarily reduce your sponsorship rate to $19 per month for the months of October through December. Please let us know if this would help or if you would still like to cancel. I look forward to your reply! 
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Shawn

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Hi, Christina. I would like to do what you've offered (no payments for 3 months and then 50% payments through December). I appreciate your willingness to help.
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Christina, Employee

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It's a pleasure to be able to help you keep your kiddo, Shawn! I have taken care of this for you! Please let us know if you have any additional questions or concerns. Have a blessed day! 
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Sam Chin

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Hi, I have to cancel my subscription. I am not in a good financial situation and cannot afford it. I am greatly sorry for this. My sponsor/donor number is 08010190.
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Sarah, Sponsor and Donor Relations, Social Media

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Sam, I am so sorry that you are going through a difficult financial situation and need to cancel your sponsorship. If this is a temporary situation, Compassion would be able to help by covering your donations for the months of June through September. We can also reduce your sponsorship rate to $19 a month for October through February. Please let me know if this would help or if you still need to cancel.
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Corrie Hill

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I would like to cancel my sponsorship for TG093600029. There was a mix up when transferring my sponsorship after my last child moved away from the program and I wound up with 2 children. Unfortunately that's more than I can commit to at this time.
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Shannon Massey, Employee

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Hi Corrie, 
I am so sorry for our error! I have removed this child from your account for you today! :) 
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Zephan Quinn Allenbrand

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I need to cancel my sponsorship. My number is 02178683.
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Zephan Quinn Allenbrand

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I need to cancel my sponsorship. My donor number is 02178683.
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Shannon Massey, Employee

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Hi Zephan, 
I am so sorry you are thinking of canceling your sponsorship of Pout-Pu. I see you have been a Compassion sponsor almost five years! That is truly incredible and we thank you so much for all of your dedicated support! We want to see if there is anything we could do to help you continue to sponsor Pout-Pu? If you feel it would be helpful, we would be happy to cover three months of sponsorship for you to allow you a small break from the financial commitment. This means we would cover the months of August through October. If you need additional help, we can offer other financial options as well. We look forward to hearing back from you! 
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Short Sh**

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Good morning, my sponsor number is 08172171 and my child's number is BF064000242. I'd like to cancel my sponsorship at this time. 
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Shannon Massey, Employee

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Hi Short, 
I see that you were able to chat with one of our reps this morning and they were able to help you. So glad to know you are all taken care of! If we can do anything else for you, please let us know! :)
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Jonathan Raines

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I need to cancel my sponsorship. My number is 06529453.
The child's name is Irene from Kenya. There does not seem to be an easy way to do this. I think it would be more customer friendly to have a link for this process. Thank you for your help.
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Shannon Massey, Employee

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Hi Jonathan, 
Thank you so much for providing us your sponsor number! I just replied to your other post in regards to your need to cancel. I have posted it below in case you missed it. Also, please know that we have recently received a lot of feedback about canceling being too difficult and we are taking this into consideration. We are currently exploring options to help accommodate our sponsors. Thank you for the feedback! :)

Hi Jonathan, 
I am so sorry that you may need to cancel your sponsorship of Irene! Is there anything that Compassion may be able to do to allow you to keep your relationship going? Please know that we truly value our supporters and we would be blessed to able to help you keep your relationship with your sweet kiddo. If your request is due to a short term financial situation, Compassion would be happy to cover three months of sponsorship for you to allow you a small break from the financial commitment. This means we would completely cover the months of August through October. In addition, we would be happy to place you on a reduced rate of sponsorship for the following three months. This means that for the months of November through January your donation would be reduced to $19 per month. However, if you still feel it is best to cancel your sponsorship, please let us know and we will be happy to fulfill your wish to cancel.  
We look forward to hearing from you!
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Jonathan Raines

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I appreciate the offer to help, but at this time I need to cancel my sponsorship. thank you. Thanks also for looking at this process to see if it can be handled easier.
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Leah, Employee

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Hello Jonathan, I understand and have cancelled your sponsorship of Irene. We appreciate the time that you have been able to support Irene. You are welcome to write her a goodbye letter if you would like to. If you choose to do this, please write, "Final Letter," at the top of your letter along with your sponsor number and her child number. Please mail your letter to: Compassion International, Colorado Springs, CO 80997. If you would like to sponsor another child with Compassion in the future, we would be blessed to partner with you again. 
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Linda Russell

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I need to cancel my membership at this time. I am in school right now, hopefully when I graduate I will be able to do this again. Thank you
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Sarah, Sponsor and Donor Relations, Social Media

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Linda, I am so sorry that you are not able to continue your sponsorship at this time. I have taken care of canceling for you today, and we look forward to partnering with you again in the future!
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Shaypher Ashe

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Hello I would need to cancel my sponsorship. The financial concerns are too great. The child id is PH091900678 - Marco Villeda. Could this be taken care of?
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Shaypher Ashe

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Never mind I actually got the issue I had resolved please don’t cancel. I called ahead
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Shannon Massey, Employee

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Hi Shaypher, 
So happy to know you got your issue all settled! :)
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Dana M

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Hello,
Regrettably, I need to cancel my sponsorship. Please let me know how this can be done. I was recently assigned a new child somehow (I'm overseas and can't keep up with mail) whose name is Jelita Mendrofa.
Thank you!
Dana Musser
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Sarah, Sponsor and Donor Relations, Social Media

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Dana, thank you for letting us know you do not wish to sponsor Jelita. I have removed her from your account today. With the majority of sponsors asking to sponsor another child immediately after one child leaves the program, we have a system in place that automatically sends out a packet with information on a new child to consider for sponsorship. Included in that packet is a request for the sponsor to let us know if they do not wish to sponsor the new child. The request states that if the sponsor does not contact Compassion within a certain length of time, the child will be automatically accepted onto their account. Because we had sent the request with the packet in June and hadn't heard back from you, we accepted Jelita as your sponsored child. I apologize since you wouldn't have received this communication being overseas! Everything has been taken care of on your account  today.
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Melissa Jayne Boothe

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Hello, I unfortunately also need help in canceling my sponsorship. #07709962. My husband lost his job a month before our baby was due, and his hourly pay rate took a major hit with the new job. The sponsorship is just too much at this point in our financial situation.
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Sarah, Sponsor and Donor Relations, Social Media

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Melissa, I am so sorry that your family is going through such a difficult time financially and need to cancel. As requested, I have placed your child back up for sponsorship today.
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Faith

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I am hurt that I can’t continue with sponsoring my child anymore but at this point in my life I am not financially stable. Hopefully I could get back to this but at this moment in time I can’t. If someone could help me with canceling my membership please and thank you.
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Sarah, Sponsor and Donor Relations, Social Media

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Faith, I am so sorry to hear that you need to cancel. Since this is due to a financial concern, Compassion would be able to cover the months of July through September for you. We can also reduce your sponsorship to $19 a month for October through December. Please let me know if this would help or if you still need to cancel.
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robert meanley

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Please cancel account 1678399. Thanks
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Sarah, Sponsor and Donor Relations, Social Media

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Robert, as requested, I have canceled your account today.
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Linda Lim

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I would like to request cancelling my payments for Compassion for account # 06467789. Thank you.
(Edited)
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Susan, Sponsor and Donor Relations, Social Media

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Linda, I am so sorry to hear that you are faced withsuch a difficult decision. :( But thank you for reaching out. Please let us know if there was any way that we could have better served you. If you prefer, you are always welcome to email us at ciinfo@compassion.com or socialmedia@compassion.com. If this is due to a short term financial difficulty we do have some optionsthat may be able to help you to be able to keep the relationship that you have with your child. For example, we could cover three months' support foryou and then we could lower your support amount to $19 for five months. Pleaselet me know if this would help. If not, let me know and I will make your childavailable for another sponsor. 
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Linda Lim

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I'm sorry, but I believe that this would be the best option for me right now. Please have Jesus be available for another sponsor.
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Sarah, Sponsor and Donor Relations, Social Media

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Linda, I completely understand and have taken care of canceling your sponsorship today.
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Emily Robertson

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Hi my name is Emily Robertson and I'm sorry to say that I need to cancel my support. I've fallen on some hard times right now and don't really know when they are going to get better. It hurts my heart to cancel, but I have cut everything down to the bare necessities and it is still difficult to pay the bills. I am barely able to afford college right now and though I am cancelling I hope to sponsor again in the future. Please make my child Ixchel Rubie Rios, age 4 from Nicaragua available to someone else so that she may continue to receive the support she needs. I'm so sorry
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Sarah, Sponsor and Donor Relations, Social Media

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Emily, I am so sorry that you are going through such a difficult time financially! I remember how hard it was to afford college and basic necessities at that time in my life, and my heart breaks that you are having to give up your sponsored child. I have placed Ixchel back up for sponsorship today, and she will continue to receive the benefits of the program while we search for another sponsor. If things get better for you in the future, we would absolutely love to partner with you again! In the meantime, I will keep you in prayer!

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