How do I cancel my sponsorship subscription?

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I need to cancel my sponsorship, but I haven't found a clear path to make that happen. I can't get ahold of anyone when I call as well.

I don't have the number of my sponsor child as I signed up for it at an event and received a text message with just a name. So if you could help me figure out what steps I can take to cancel that would be great. 

Thank you
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Jessica

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Posted 2 years ago

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Jenna Ward

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I regretfully have to cancel our sponsorship, as we have run into some financial issues that need to be taken care of before we are able to sponsor a child again. I have enjoyed being a part of Compassion International and it breaks my heart to leave, but it is just not something we can keep up with financially at this time. Can someone please cancel our sponsorship? The child's number is HA079100454. Thank you.
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Shannon Massey, Employee

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Hi Jenna, 
I am very sorry to hear that you may need to cancel your sponsorship of Bedjina. We are happy to assist you in any way that you need. However, before I do, I want to make sure you are aware that Compassion would be more than happy to cover your sponsorship for a few months if thought that a break from the financial commitment would be helpful. This means that we could completely cover the months of May through July and also reduce your sponsorship to $19 for the following three months, (August through October). This would be our gift to you and you would not need to repay Compassion. Please let us know if you feel this would be helpful and if not, we will be happy to assist you with cancelling. We look forward to hearing from you! 
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Jenna Ward

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That would be very helpful, thank you. I would love to be able to keep sponsoring our child, and that would really help out. If October comes around and we feel like we are still not ready to full commit again, would it be ok to cancel then? Again, I'm hoping by then we would be more than ready to fully sponsor her again.
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Leah, Employee

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Hi Jenna! I am so happy that we were able to help. I have set this up on the account for you. During this time, you may continue to write to Bedjina as normal. If for any reason, at any time you are unable to continue your sponsorship, please let us know and we can cancel this for you. I am hoping that your financial situation will improve quickly and you will be able to build a long lasting relationship with Bedjina. :-)
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Jennifer Opp

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Is there a way I can put my sponsorship on hold? I am not financially able to sponsor my child at this time, but hope to be able to in the future. Is this possible or do I just need to cancel it? I would hate to cancel it and lose my sponsored child. Please let me know. Thanks!
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Sarah, Official Rep

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Hi Jennifer! I am so sorry that you are going through a difficult time and cannot sponsor your child. If it would help, Compassion would be able to cover your donations for the months of June through August and also reduce your sponsorship rate to $19 a month for September through January. Please let me know if that would help!
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Jennifer Opp

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Yes that would help tremendously! Thank you so much!!
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Sarah, Official Rep

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I'm so glad it will help you, Jennifer! I just took care of getting everything set up for you today :).
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Sarah Gruber

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Hello, I also need to cancel my subscription.
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Sarah, Official Rep

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Sarah, I am so sorry to hear that you need to cancel :(. Please let me know if there is anything Compassion could have done to serve you better. If this is due to a financial strain, Compassion would be able to cover your support for the months of June through August, and you could pick your donations back up in September. Let me know if that would help or if you still need to cancel.
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Renea Buchholz

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For now I still need to cancel. Thank you
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Sarah Gruber

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Hi Sarah, unfortunately it just doesn’t work mathematically for us at the moment. I appreciate the offer. Sorry.
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Sarah, Official Rep

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Sarah, we completely understand! As requested, we have canceled your sponsorship today.
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Nicole Bouza

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I also would like help canceling my sponsorship please!
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Sarah, Official Rep

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Nicole, I am so sorry to hear that you need to cancel your sponsorship :(. Please let me know if there is anything Compassion could have done to serve you better. I think it is Valentino in Mexico who you sponsor. Is this correct? If so and this is due to a financial concern, Compassion would be able to help you by covering your donations for the months you have missed and start you fresh in June. Please let me know if that would help or if you still need to cancel.
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Nicole Bouza

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I also would like help canceling my sponsorship please!
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Nicole Bouza

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Hi Sarah! Yes to Valentino.
I appreciate Compassions willingness to help. I have paid for the months up until this month in one payment yesterday, it was a lot. Since I'm going on a mission trip, I would not want to commit to this anymore since funds are all over the place. I don't know if Compassion will reimburse this, if so then we can move forward. But if not then I would like to cancel the subscription.
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Sarah, Official Rep

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Hi Nicole! It sounds like your finances may be tight for a little while with your mission trip. How long will you be gone? I'm just concerned that this sponsorship may be something to burden you financially even moving forward from what you said. If we refunded the $228 you just paid, would you be able to make the donations in June moving forward? Or there is another option of Compassion covering your donations for June through August if that would help instead. If those aren't good options, do let me know and I will cancel it.
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Sarah B Johnson

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I too need to cancel my sponsorships
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Christina, Employee

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Sarah, I'm so sorry to hear that you need to cancel your sponsorship. Please share if there is any way we could be serving you better. If your request is due to financial concerns, we may be able to help. Regrettably, I was unable to locate your account using your email address. Will you please provide either your sponsor number, child's number, or the email address associated with your account? 
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Catherine

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For financial reasons, I need to cancel a subscription for supporting one of my kids, Edith. :( There's no easily accessible way to do that on my account, so help would be greatly appreciated.
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Christina, Employee

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Catherine, I'm so sorry to hear that you have been facing financial difficulties and need to end one of your sponsorships :(. We are so grateful that you will be able to keep one of your kiddos, and we appreciate the tremendous impact your love and support have made in the lives of both of your children. We would be happy to help you possibly keep both children by covering your support for the months of June through August. Would this be helpful, or would you still like to cancel your sponsorship of Edith? 
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Nicole Bouza

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Hi Sarah!
To be safe, let's leave the donation as is and cancel the subscription to avoid any problems while i'm out of the country. Thank you!
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Sarah, Official Rep

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As requested, Nicole, I have taken care of canceling the sponsorship for you today. I hope you have a wonderful time on your mission trip!
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Alanna Hoover

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It is with regret that at this time I am needing to cancel my sponsorship.  I am at a time in my life with a growing family that I am not able to continue.  I unfortunately signed up several years ago and I do not know by Sponsorship # or account #.  My maiden name was Alanna Ferguson and that is what I would have signed up with, with my old high school email address that I am embarassed to share of countrychic_09@hotmail.com ;).  Thank you for any assistance with this matter.
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Leah, Employee

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Hello Alanna,

Congratulations on your marriage and your growing family! A family is one of life's greatest blessings! I am sorry to hear that you are no longer able to sponsor David. I do appreciate the difference that you have made in his life through your support over the years and would love to keep you connected with him if at all possible. I would be happy to pause your monthly contribution of $38 for three months. This would take care of June, July and August. During this time, you would not have to make any contributions. Beginning in September I can reduce your monthly contribution from $38 to $19 for an additional three months. This would be for the months of September, October and November. Your normal monthly contribution of $38 would not resume until December. If this would help you continue your sponsorship of David, please let me know. If not, I will continue to process your cancellation request. 
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Alanna Hoover

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Leah, at this time I would like to cancel.  Thank you for checking with me.
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Christina, Employee

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Alanna, I have taken care of cancelling your sponsorship of David, and you should receive a confirmation in the mail within 15 days. Thank you so much for the time you have been able to give David your love and support. If you would like to sponsor another child in the future, we would be blessed to partner with you.
(Edited)
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Morgan Paige White

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Hello,

My name is Morgan White. I also need to cancel my sponsorship, as I am unable to make payments right now. My sponsor number is 07825902. I sent an email, but I didn't hear back, so I don't think it has been cancelled yet. Sorry! I really wish I could continue! Please notify me via email if anything else needs to be done. mpw13b@acu.edu 
Thanks.
(Edited)
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Leah, Employee

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Hi Morgan! I am sorry if you emailed us and have not heard back. I am also very sorry to hear that you are no longer able to sponsor Cristian due to some financial concerns. If it would help you continue your sponsorship of Cristian, I can take care of your monthly contribution for the months of May, June and July. I can also reduce your monthly contribution to $19 a month for the months of August, September and October. In the meantime, I have stopped your automatic recurring contribution on the account for you. Please let me know if this would help you continue your sponsorship. If not, I can process the cancellation. 
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Morgan Paige White

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That would be great actually, if I could continue with the reduced rate. I will be getting a loan to help with school this fall, so that should work. Please set me up with that, and I will stay in contact with y'all after October. Thank you so much, Leah!
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Leah, Employee

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Hi Morgan! It is my pleasure to be able to assist you with staying connected to Cristian. I have set this up on the account for you. During this time, I would encourage you to continue to write with him as normal. Your letters mean so much to him. 
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Morgan Paige White

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Thank you.
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Nicole Bouza

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Thank you!!!
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claudia

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Hi good afternoon ,
I just changed jobs and found out that my dad who just got a divorce is not going to be helping me make students loan payments or car payments anymore so I need to cancel my partnership. My partner ID is 02019172. I am so sorry
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Shannon Massey, Employee

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Good morning Claudia, 
I am so sorry to hear about your situation with your dad and your new job, and all that is going on in this moment. It sounds like God is doing some amazing things in both of your lives right now though, they just sometimes come from complications. :)
Please know that we understand when things like this happen and we pray that one day you will be able to sponsor with us again! For the time being, I have removed Emmanuel from your account for you. Thank you so much for all that you have done with Compassion over the last eight years! We pray to have you back one day! :)
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James Brock

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Shannon, can you cancel my sponsorship please?
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James Brock

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I need to cancel my sponsorship as well.
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Sarah, Official Rep

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James, I am so sorry that you need to cancel your sponsorship. Regrettably, I was not able to find your account with the email you listed. Can you please give me your sponsor number so that I can find your account?
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Emilee Gentis

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I am in need of canceling my membership due to finance reasons, thank you.
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Sarah, Official Rep

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Emilee, I am so sorry that you cannot continue to sponsor due to financial constraints :(. Since this is due to financial concerns, Compassion would be happy to help you with your donations for a few months so that you wouldn't have to cancel. We would be able to cover your donations for the months of June through August, and you could pick the donations back up in September. Please let me know if this would help or if you still need to cancel.
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Emilee Gentis

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I am in need of canceling my membership due to finance reasons, thank you.
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Laura Gomez

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How do I cancel my sponsorship? I’ve run into financial issues please let me know
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Sarah, Official Rep

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Laura, I am so sorry that you are going through a financial hardship and need to cancel. If it would help you, Compassion would be able to cover your support for the months of June through August and reduce your sponsorship rate to $19 per month for September through January. Please let me know if this would help or if you still need to cancel.
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Morgan Schultz

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My husband and I are having financial problems and need to cancel our sponsorship. Thanks
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Susan

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Morgan, I am so sorry to hear that you and your husband are struggling so much financially right now. If this is a short term financial difficulty, please know that we do have some optionsthat may be able to help. For example, we could cover three months' support foryou and then we could lower your support amount to $19 for five months. Pleaselet me know if this would help. If not, let me know and I will make your childavailable for another sponsor. Also, it looks like you have an extra commitment to the Partners of Compassion general fund. This is not a required commitment for one-to-one child sponsorship. You are welcome to take a break in giving to this general find if it would help you to be able to keep the relationship that you have with your child. Let us know if you would like to remove this commitment for right now as well. 
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Hailey Russell

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Hello, 
It would be nice if you made it easy to cancel a sponsorship online and without having to call. I need to cancel my sponsorship for Dzamesi his sponsorship number is 07954359. Sorry I am 19 and unemployed and can't afford it currently. 
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Jen Jacobs

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hi my name is Jennifer and i need to also follow these people and cancel my sponsorship . How can i go ahead and do that so that i do not get charged for the upcoming month
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Whitney Mitchell

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Sarah, 

My husband recently left me and my child. I will be unable to sponsor my child financially and would like to cancel my sponsorship. My number is: KE082800546. Thank you. 
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Jennifer Creech

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I am unable to continue my sponsorship at this time. Please cancel my subscription.
Sponsor #  02631163  
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Susan

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Whitney and Jen, it looks like you called earlier this morning and your sponsorships have been cancelled.
(Edited)
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Susan

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Hailey and Jennifer, I have honored your request and cancelled your sponsorships. It sounds like you two are really struggling right now and I am so sorry for that. I pray that things look up for you soon! Please let us know if you are ever able to sponsor again as we would be happy to partner with you in the life of a child in the future. 
(Edited)
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Dale & Linny Best

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I need to cancel my sponsorship for financial reasons as well. We already tried the limited pay option for a few months but need to finish and end our sponsorship. I can't find anything on the website to do this. Can you help?
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Christina, Employee

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Dale & Linny, I'm so sorry to hear that you have been going through financial hardships and need to end your sponsorships. Please rest assured that I have cancelled your sponsorship of Eyasu and Bilen. Thank you so much for the time you have been able to be a blessing to them! 

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