How do I cancel my sponsorship subscription?

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  • Updated 10 months ago
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I need to cancel my sponsorship, but I haven't found a clear path to make that happen. I can't get ahold of anyone when I call as well.

I don't have the number of my sponsor child as I signed up for it at an event and received a text message with just a name. So if you could help me figure out what steps I can take to cancel that would be great. 

Thank you
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Jessica

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Posted 2 years ago

  • 89
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Christopher Alvarez

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I regret that without a stable income I cannot keep my sponsorship going and need to cancel.
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Christina, Employee

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Christopher, I'm so sorry to hear that you are facing financial hardships and can no longer sponsor your sweet boy, Ismael. If you are going through short term financial difficulties, Compassion would be happy to help you by covering your support for the months of June through October. We can also temporarily reduce your sponsorship rate to $19 for the months of November through January. Please let me know if this would help or if you still need to cancel. I look forward to your reply! 
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Taylor Hall

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Sadly, I also need to cancel my sponsorship due to financial reasons.
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Christina, Employee

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Taylor, I'm sorry to hear that you are no longer able to sponsor your child due to financial concerns. If your situation is temporary, we would be happy to help you keep your relationship with your kiddo by covering your support for three months, and we can also temporarily reduce your sponsorship rate to $19 for the following three months. Please let me know if this would help or if you still need to cancel. Also, I was not able to locate your account with your name or email address. Will you please provide your sponsor or child number? I look forward to your reply!
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robert

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Hello, i need to cancel my subscription due to financial reasons. There is no option online to do this, and when i called earlier i was not able to talk to anyone. I love all the work that you've done but cannot continue at this time. Please do not ask if there is anything else you can do to help like the other responses (I know you're supposed to do this!), I just need my subscription canceled as soon as possible :) Thank you for everything!
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Sierra, Employee

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Robert, I'm so sorry to hear you need to cancel your support of Cherie, but I will go ahead and take care of that for you. Thank you for your kind words about our ministry! We will start looking for another sponsor for Cherie. If, at any time, you would like to sponsor another child, we would be blessed to partner with you again!
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Avery Hart

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Unfortunately, I also need to cancel my sponsorship. This has not been an easy decision, and I hope to be able to sponsor another child in the future.
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Shannon Massey, Employee

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Good morning Avery, 
We are so sorry to hear that you will no longer be able to support Jeremy. However, we do understand. I have removed him from your account for you today. If you would like, you may write Jeremy a final letter. Please write “Final Letter” across the top of the correspondence, along with your child's name and child's number, (EC059400800). Please send your letter to Compassion's address below: 
 
Compassion International
Colorado Springs, CO 80997
 
If in the future you would like to sponsor another child, we would be blessed to partner with you again!
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Jared Moser

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I'd like to cancel our sponsorship, please.
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Shannon Massey, Employee

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Hi Jared, 
I am so sorry you are thinking of canceling your sponsorship of Liton! Please know that we truly value our supporters and we would be blessed to able to help you keep your relationship with your sweet kiddo. If your request is due to a short term financial situation, Compassion would be happy to cover three months of sponsorship for you to allow you a small break from the financial commitment. This means we would completely cover the months of August through October, (we would also be happy to cover the additional month that was missed prior). In addition, we would be happy to place you on a reduced rate of sponsorship for the following three months. This means that for the months of November through January your donation would be reduced to $19 per month. However, if you still feel it is best to cancel your sponsorship, please let us know and we will be happy to fulfill your wish to cancel.  
We look forward to hearing from you!  
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Chad Starr

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I need to cancel mine as well. # 07936152
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Susan, Sponsor and Donor Relations, Social Media

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Chad, I am sorry to hear that you are needing to cancel today but I can certainly assist  you. I just sent  you an email with some more information about cancellation. 
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Ashley Turner

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I was informed that my child is no longer being sponsored. I was then told I was given another child. Please cancel my sponsorship. At this time I do not want to continue. Thank you. 
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Sarah, Sponsor and Donor Relations, Social Media

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Ashley, I have taken care of canceling your sponsorship today. Thank you so much for your commitment to Carlos while he was in the program!
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Lukito

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Hi my name is Luke Loera. I’m a high school student and can no longer sponsor my child Alexandra Lubin since I have new monthly expenses that I will be responsible for. How do I cancel my payments and can I write Alexandra one more letter before my sponsorship ends? Her number is HA079602387, thanks.
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Susan, Sponsor and Donor Relations, Social Media

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Luke, I understand that it can be tough to support a child while you are in school yourself. I just sent you an email with some more information about cancellation and sending a final letter. Please feel free to reply to the email if you have any further questions. 
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Mad-E

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I made one last birthday gift payment since his birthday is in October, but I need to cancel my plan. I'm just not financially stable at this time.
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Susan, Sponsor and Donor Relations, Social Media

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Mad-E, I am so sorry you need to cancel, but I can certainly assist you. I am sending you an email with some more information about cancellation. 

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