How do I cancel my sponsorship subscription?

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I need to cancel my sponsorship, but I haven't found a clear path to make that happen. I can't get ahold of anyone when I call as well.

I don't have the number of my sponsor child as I signed up for it at an event and received a text message with just a name. So if you could help me figure out what steps I can take to cancel that would be great. 

Thank you
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Jessica

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Posted 2 years ago

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Emma Pratt

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I am needing to cancel my sponsorship also :(
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Sarah, Official Rep

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Emma, I am so sorry that you are in need of canceling your sponsorship :(. Please let us know if there is anything Compassion could have done to serve you better. I wasn't able to find your account in our system. Would you be able to give me your sponsor number?
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Emma Pratt

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Yes, it is still under my maiden name, Cooper. My sponsor number is 06424913
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Shannon Massey, Employee

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Hi Emma, 

I have removed Kiyera from your account today. If you would like, you may write Kiyera a final letter. Please write “Final Letter” across the top of the correspondence, along with your child's name and child's number, (ET057900100). Please send your letter to Compassion's address below:  

Compassion International
Colorado Springs, CO 80997
 
If in the future you would like to sponsor another child, we would be blessed to partner with you again!
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Tara Dugas Folse

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I need to cancel!! This is by far one of the hardest things I've had to go through to try to cancel. It's kinda ridiculous the hoops you have to go through.
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Shannon Massey, Employee

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Hi Tara, 
I am so sorry that you are needing to cancel your sponsorship of Luciana, and that you find the process frustrating. We truly do not make it difficult on purpose and I do apologize that you felt this way.

At this time, I have canceled your sponsorship for you. If you would like, you may write Luciana a final letter. Please write “Final Letter” across the top of the correspondence, along with your child's name and child's number, (BO038400488). Please send your letter to Compassion's address below:  

Compassion International
Colorado Springs, CO 80997
 
May God bless you going forward and maybe one day bring you back to Compassion! 
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Jennifer Creech

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Hi, I need to cancel my sponsorship. My sponsor number is 02631163. Hopefully I can pick back up in the future but cancel for now. Thanks!
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Christina, Employee

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Jennifer, I'm so sorry to hear that you need to end your sponsorship of Pamela. Please share if there is any way we could be serving you better. If you need to cancel due to financial concerns, we would be happy to help you by covering your support for the months of January through April, and you could have a fresh start in May. Please let us know if this would help or if you still need to cancel. I look forward to your reply! 
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Jennifer Creech

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Yes, let's do that. I will pick back up in May. Thanks!
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Madison

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Hello Jennifer! I have covered your sponsorship at this time until May of this year. Let us know if you have any further questions! :) 
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tami

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I need to cancel my sponsorship at this time, I financially can't afford it anymore. Please cancel it, thank you
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tami

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My sponsorship number is 07990962, please cancel my membership. I just can't financially afford it at this time. Thank you so much and God Bless
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Madison

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Hello Tami!

I am so sorry to hear you are unable to sponsor Johnson at this time. I would like to offer though that Compassion can cover the next three months of your sponsorship. This would take care of the months of March through May. The sponsorship can start back up in June. Would this help you at all? Please let us know if it would, or would not and we will be happy to assist you either way
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tami

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At this time it wouldn't help but thank you for the offer. I would like to just cancel my membership and in the future if I'm able to financially do it, I will contact y'all. Thank you
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Sarah, Official Rep

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Tami, I have taken care of canceling your sponsorship for you today as you requested.
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Jessica Lucas

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I would like to cancel my sponsorship. I had my student loans increased by almost $300 a month. Unfortunately I just cannot continue. 
Putri Cecilia Regina Rawung (ID011300201) 
Jessica Lucas jessicajlucas@gmail.com 
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Shannon Massey, Employee

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Hi Jessica, 

I am sorry you are needing to cancel your sponsorship! But we do completely understand. I have removed Putri from your account today.  If you would like, you may write Putri a final letter. Please write “Final Letter” across the top of the correspondence, along with your child's name and child's number, (ID011300201). Please send your letter to Compassion's address below:  

Compassion International
Colorado Springs, CO 80997
 
If in the future you would like to sponsor another child, we would be blessed to partner with you again!
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Jessica Janco

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I too would like to cancel my sponsorship. Unfortunately money is too tight right now and I will hopefully start again soon. I couldn't find how to do it online but my ID # is 07875742.
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Susan

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Jessica, I am sorry to hear that money is tight for you right now. We do have some options that may be able to help. For example, we could cover three months' support for you. Please let me know if this would help. If not, let me know and I will make your child available for another sponsor. 
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Jessica Janco

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I'm sorry. At this time I can't but hopefully I can pick back up in the future. By the way, it shouldn't be so difficult to cancel online. There's so many hoops to jump through.
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Shannon Massey, Employee

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Hi Jessica, 
I am so sorry that you found it difficult to cancel your sponsorship. We truly do not want anyone to feel that way. I have removed your two kiddos from your account today for you. Thank you for blessing them for the last few months! 
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Dan Dullen

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Regretfully I need to cancel my membership as well.
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Susan

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Dan, I am sorry to hear that you are needing to cancel. Please let us know if there was any way that we could have better served you during your time as a sponsor. If this is due to a short term financial difficulty, we have some options that may be able to help. For example, we could cover four months of support for you. Please let me know if this would help. If not, let me know and I will make your child available for another sponsor. 
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Dan Dullen

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I would like to cancel my support at this time. Thank you
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Susan

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Dan, I have honored your request and cancelled your sponsorship as of today. Thank you for letting us know!
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Jay Thompson

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I would also like to cancel my sponcership. When i signed up I had a better paying job and hadn't shipped off to college yet. This is no longer the case
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Sarah, Official Rep

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Jay, I am so sorry that you will need to cancel, but I completely understand needing to make sure you can afford paying for college! Regrettably, I wasn't able to find your account. Would you be able to give me your sponsor number so that I can honor your request?
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Jay Thompson

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GU040300118
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Sarah, Official Rep

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Jay, thank you for responding! I just placed your child back up for sponsorship today.
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Samara Stageberg

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I need to cancel my subscription. I'm no longer able to afford it. My sponsor number is 07590179.
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Sarah, Official Rep

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Samara, I am so sorry that you are in need of canceling your sponsorship :(. Since this is due to financial concerns, Compassion would be able to cover your support for the months of March through May and reduce your sponsorship rate to $19 per month for June through October. Please let me know if this would help or if you still need to cancel.
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Samara Stageberg

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Unfortunately I am still unable to afford it. My financial status probably won’t change in the next few months. I’m sorry, I need to cancel.
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Susan

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Samara, as you requested, we have made your child available for another sponsor. 
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Samara Stageberg

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Thank you.
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Kaitlyn Martin

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I am needing to cancel my sponsorship as well! I'm not sure how or I would do it on my own! Sorry!!
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Sarah, Official Rep

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Hi Kaitlyn! I am so sorry for the confusion on how to cancel your sponsorship, but please don't feel the need to apologize! I can help you, but I actually wasn't able to find your account with us. Do you know your sponsor number? Also, if this is due to a financial concern, Compassion may have a few options to help you that may allow you to continue your sponsorship.
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Kaitlyn Martin

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I think it would be better for me to just go ahead and back out for right now. Thank you for offering though! My sponsor number is 07930447
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Sarah, Official Rep

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Kaitlyn, I completely understand and have made your child available for another sponsor today.
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Eder Vincent

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I would like to cancel my sponsorship, times are tough, my sponsor number is 07875415
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Sarah, Official Rep

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Eder, I am sorry to hear you wish to cancel your sponsorship. Please let us know if there is anything Compassion could be doing to serve you better. If this is due to a financial concern, Compassion would be able to cover your support for the months of March through May. Let me know if this would help or if you still need to cancel.
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Natalie Roper

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I have tried calling and received no answer to the 800 number. I need to cancel my sponsorship due to financial constraints. Sponsor number 3417830. It seems like there should be a better way to cancel donations than a message board. Highly inappropriate and extremely public for everyone to have to leave this information in public.
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Sarah, Official Rep

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Natalie, I am so sorry that you weren't able to cancel your sponsorship when you called. Our office is open Monday through Friday between 7:00 AM and 5:30 PM, Mountain Time. This message board actually isn't the only way to cancel a sponsorship, and we would be happy to discuss the matter with you via email at socialmedia@compassion.com or by phone during our open business hours if you prefer either of those methods. Since this is due to financial concerns, Compassion would be able to cover your support for the months of February through April and reduce your sponsorship to $19 per month for May through September. Please let me know if that would help or if you still need to cancel.
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Natalie Roper

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No, please stop my sponsorship completely.
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Sarah, Official Rep

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Natalie, I just took care of canceling your sponsorship this morning.
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Rebecca Dyes-Hopping

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I would like to cancel our sponsorship as well. We had been sponsoring a little girl named Maria & she suddenly left the program & we were given little to no explanation. When we received a packet in the mail about another child, we didn't realize we would be automatically assigned this child & charged after a few months of not being charged. To sponsor a new child, we should have been asked to opt-in, not opt-out. Something just doesn't feel right about this program now.  Thank you.
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Sarah, Official Rep

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Rebecca, I am so sorry that your previous sponsored child left the program and the confusion and disappointment in how we offer new children to sponsors.  I have gone ahead and canceled your sponsorship today. Maria's family moved away from the area they were previously living when she was in the program. When that happens and we are made aware of the family's plans before they move, we try our best to find a new project for the child to attend so that they can keep receiving the benefits, including your sponsorship and care. Regrettably, Maria moved to an area where Compassion doesn't currently have any projects so a transfer was not possible. When a child leaves the program, we send out information packets on a new child just like the one you received. Please understand that it is our heart to get children sponsored, but we in no way want to offend anyone in doing so. In fact, we adopted the above procedure at the request of many of our sponsors. I have stopped the automatic payments from your bank account and have made Wendingoundi available to another sponsor.
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jaclyn kaiser

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Hi there, 

We are currently going through some financial hardship and can no longer afford to sponsor a child. We pray that someone else will be able to support her and be a light to her and her family. Our sponsor number is 06548861. Thank you for your help and for the work you and Compassion are doing. 
Jaclyn and Nate Kaiser
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Katrina Botell

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Unfortunately, I also need to cancel my sponsorship due to financial troubles. My sponsor number is 02563699. I greatly appreciate your help in the matter. Thank you!
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Susan

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Jaclyn and Katrina, I am so sorry to hear that you both are struggling so much financially right now, but I understand and can help. As you requested, I have made your children available for other sponsors. Please let me know if I may be of any further assistance. 
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That Reddude

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Please cancel my sponsorship 07990798. I must also decline the 3 month offer.
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Matt Burgess

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Hello, I just attempted to call but the message stated all representatives were in a meeting. Please cancel my sponsorship (01463026) at this time. Thank you.
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Christina, Employee

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Matt, I’m so sorry to hear that you would like to end your sponsorship of Pedro. Please share if there is any way we could be serving you better. If this request is due to financial concerns, we may be able to help you. Because we greatly appreciate the difference you have been making in Pedro’s life, Compassion would be happy to cover your support for the months of March through May. We can also temporarily reduce your sponsorship rate to $19 per month for the months of June through October. Please let us know if this would help or if you still need to cancel. I look forward to your reply!
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Matt Burgess

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Christina, thanks for the offer but at this time we just need to reprioritize our finances.  We have enjoyed supporting Pedro throughout his childhood and anticipate sponsoring another child in the future.
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Susan

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Matt, as you requested, I have made Pedro available for another sponsor. We greatly appreciate all that  you have done for him over the last eleven years! God bless you! 
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janchav

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Hello, I also need to cancel my sponsor ship with Nancy Trinidad no longer able to support her.
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Christina, Employee

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jenchav, I'm sorry to hear that you can no longer support your child and need to cancel :(. Regrettably, I was unable to locate your account using your email address. Will you please provide your sponsor number, child's number, or your email address associated with your account? 

Also, if your request is due to a short term financial hardship, we would be happy to help you by covering your support for three months. Please let us know if this would help or if you'd still like to cancel. I look forward to your reply! 
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janchav

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Child ID EC044900678 And I’m going to have to decline on offer I just don’t have a steady income.
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Shannon Massey, Employee

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Hi Janchav, 
We completely understand. I have removed Nancy from your account today. If you would like, you may write her a final letter. Please write “Final Letter” across the top of the correspondence, along with your child's name and child's number, (EC044900678). Please send your letter to Compassion's address below:  

Compassion International
Colorado Springs, CO 80997
 
If in the future you would like to sponsor another child, we would be blessed to partner with you again!
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Taylor Carls

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Hello! I really hate to do this but I need to cancel my sponsorship for now.  As a college student I am very low on funds and will not be able to continue at the moment.  I hope to sponsor another child in the future once I'm able to get a stable income.  I pray that sweet Johan is found by another sponsor. 
Thank yall so much for understanding. 
My sponsor # is 07874219
child number: NI026600580
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Leah, Employee

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Hi Taylor, I am sorry that you are having a tough time financially and are considering cancelling your sponsorship of Johan. I completely understand how financially draining college can be. The good news is that summer break is right around the corner, so maybe you'll be able to pick up some extra hours and earn a little extra income then. I appreciate that you chose to sponsor Johan while attending college because you had a true desire to give to a child in need. I would love to keep you connected with him if I can. Before you cancel, I may have a solution that can help. I would be happy to pause your contribution for three months, this would take care of March, April and May. Then in May I can reduce the contribution from $38 to $19 for an additional three months. This would be for the months of June, July and August. The normal monthly support of $38 would not resume until September. This way you would have a little time to save and continue the sponsorship. If this will help you out, please let me know. If not, I will cancel your sponsorship of Johan. 
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Taylor Carls

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Hi yes that would be very helpful!  I will do that- I will be able to work this summer so hopefully I can get some money saved up but in the meantime that would be great.  Thank you very much!
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Taylor Carls

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Just to confirm- it would be pause for this month-may then may-august $19?  Really just need to confirm about this month as I don't have enough in my account at the moment 
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Shannon Massey, Employee

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Hi Taylor, 
This is correct! :) I have taken care of covering your support for March through May and then you will be on a reduced $19 rate for June through August. I went ahead and set your automatic contributions back up for you to begin June 12th, as you had set up before. If you would like to stop the automatic withdraw or change that date, please let us know and we would be happy to do so for you! 
We are so thankful that this is going to help you! :)
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Shannon Blair

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I need to cancel my sponsorship. I’ve been trying to figure out how since January.
Sponsor number 07830848. Lease confirm when it is done. Ty
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Leah, Employee

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Hi Shannon, I am sorry that you haven't been able to get your cancellation processed. I will be able to help you with this. Before I process your cancellation, please tell me if you feel like there is anything that Compassion can do to better serve you. I sincerely appreciate that you chose to sponsor Lucnise with Compassion and the difference that you have been making in her life through your sponsorship. I would really like to keep you connected with her if at all possible. If this request is due to a financial concern, I do have some ways that I can help. I see that you have already made your March contribution and appreciate that. I would be able to stop the monthly contribution of $38 for three months. I can take care of the months of April, May and June. Your normal monthly contribution of $38 for the support of Lucnise would not resume until July. Please let me know whether this will help you out or not. I really appreciate it. Have a blessed day! 
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Shannon Blair

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I really wish that I could continue. But we really cannot at this time. I am hoping to be able to pick it back up in the future.
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Leah, Employee

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Hi Shannon! I understand and have processed your cancellation request. 
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Amber

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Hello, I need to cancel my sponsorship as well, unfortunately.
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Shannon Massey, Employee

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Good morning Amber,
 
I am so sorry that you are thinking of canceling your sponsorship of Ariana. Please know that we truly value our supporters and we would be blessed to able to help you keep your relationship with your sweet kiddo. If your request is due to a short term financial situation, Compassion would be happy to cover three months of sponsorship for you to allow you a small break from the financial commitment. This means we would completely cover the months of April through June. However, if you still feel it is best to cancel your sponsorship, please let us know and we will be happy to fulfill your wish to cancel. 
 
We look forward to hearing from you!  
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Amber

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At this time we would like to cancel the sponsorship permanently. Thank you for your assistance!

Amber
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Leah, Employee

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Hello Amber, I have processed your cancellation request for the sponsorship of Ariana. You are welcome to send her a goodbye letter if you would like to. 
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Michael Howell

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I am so deeply sorry, but I'm not going to be able to continue sponsoring our child through compassion due to financial hardship. Hopefully we'll be able to again within the next few years, and we have been so blessed as a family through our child, thank you for understanding. Our child's sponsor number is: 07464021 
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Christina, Employee

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Michael, I'm so sorry to hear that you are going through financial difficulties. I understand how stressful life can become when going through hardships, and we sincerely pray that God will bless your family with His favor and provision. I have taken care of cancelling your sponsorship of Carlos, and you should receive a confirmation in the mail within 15 days. Thank you so much for all the encouragement and support you have given Carlos. If you would like to sponsor another child in the future, we would be blessed to partner with you. Have a good day! 
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Kirsten Mangan

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I also need assistance in canceling my sponsorship. I financially cannot continue to give. My sponsor number is 01825020. Thank you.
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Sarah, Official Rep

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Kirsten, I am so sorry that you aren't able to continue your sponsorship at this time. As requested, I have gone ahead and placed your child back up for sponsorship again this morning. Please let me know if I can assist you in any other way.
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LINDA LEE

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Hi. I would to cancel my sponsorships too. Please assist and let me know. Apologies and Thabk you.
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Sarah, Official Rep

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Linda, I am so sorry that you need to cancel your sponsorship as well. Please let me know if there is anything Compassion could have done to serve you better with your sponsorship. If this is due to financial concerns, Compassion would be able to cover the support of your children for the months of February through May and reduce your sponsorship rate to $19 per month for June through October. Please let me know if this would help or if you still need to cancel.
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LINDA LEE

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Hi, I still need to cancel. I’m so sorry. Maybe in future I might consider to take up new sponsorships again but not at the moment. Thank you.
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Sarah, Official Rep

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Linda, I have taken care of canceling your sponsorship today. Thank you so much for the time and effort you were able to put into these precious children while you were able to! We do hope to partner with you again in the future.
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Carlie Flaherty

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Hello, I need to cancel my membership. I've been so blessed to have had the opportunity to sponsor Andrea through graduation. I see i was automatically reassigned another child, but I need to discontinue at this time. Please also remove me from your mailing list. Thank you! Sponsor ID: 06401708
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Sarah, Official Rep

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Carlie, I have taken care of canceling your sponsorship today and removed you from the mailing list. Thank you so much for your partnership with Compassion over the last 3 years!

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