How do I cancel my sponsorship subscription?

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I need to cancel my sponsorship, but I haven't found a clear path to make that happen. I can't get ahold of anyone when I call as well.

I don't have the number of my sponsor child as I signed up for it at an event and received a text message with just a name. So if you could help me figure out what steps I can take to cancel that would be great. 

Thank you
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Jessica

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Posted 2 years ago

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Elizabeth

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Hello, sadly I must cancel my subscription since I can no longer afford to keep up with payments.
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Sarah, Sponsor and Donor Relations, Social Media

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Elizabeth, I am so sorry that you have not been able to keep up with the sponsorship donations :(. As you have requested, I have canceled your sponsorship of Miguel this morning. Please let me know if I can help you with anything else!
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Ashley

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Hello,
I am sad to say that I need to cancel my sponsorship subscription as well. I took on the child years ago, when I was young getting my first job. I am unable to keep up the payment now as a young adult. I am hopeful to do this once again when I am settled down, but for the time being- I cannot. 

The best way I have found to cancel is through this post? Please, can someone respond and make my child available for another sponsor? Child ID: PE031900464


Thank you so much,
Ashley
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Shannon Massey, Employee

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Hi Ashley, 
I am so sorry to hear that you will no longer be able to support Mia, but we do understand. I have removed Mia from your account today, as you asked. If you would like, you may write her a final letter. Please write “Final Letter” across the top of the correspondence, along with your child's name and child's number, (PE031900464). Please send your letter to Compassion's address below:  

Compassion International
Colorado Springs, CO 80997
 
Thank you so much for the time you were able to support Mia! If in the future you would like to sponsor another child, we would be blessed to partner with you again!
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Mary

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I need to cancel my sponsorship. I am financially unable to continue at this point. When I am able to sign back up again I will give you a call. Money is just very tight right now. Account # 02063120

Thank you.
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Madison

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Hello Mary!

I am so sorry to hear that you are no longer able to sponsor Kofiedu at this time! If this would help, Compassion would be happy to cover the next three months of your sponsorship for you. This would cover the months of April through June, and the sponsorship can start back up in July. I do see that you give an extra $7 to the Medical Assistance fund. This donation is an extra amount and the minimum is the $38 for the sponsorship. Would it help if we cancelled that? Please let us know if either option works and we will be happy to assist you either way! 
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Mary

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As of right now I need to completely cancel it. Thank you for offering those options though. I will call as soon as we are financially stable again.
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Sarah, Sponsor and Donor Relations, Social Media

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Mary, we completely understand and have taken care of canceling your sponsorship today. I will personally be praying for your financial situation to get better soon!
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Krystel Hillbish

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Is it possible to put my sponsorship on hold for about four months? I don't want to have to cancel but I can't afford the payments until maybe about July....
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Krystel! I am so sorry that you are going through a financial hardship right now :(. I am able to take care of your donations for the months of April through June today, and please let us know if you still need a little extra help after June and we will see what options we can provide you with at that time. In the meantime, you will still be able to keep writing to Josephine :).
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Lydia Wilson

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I am so sorry to say, but I need to cancel my sponsorship for my Compassion child due to financial demands. please cancel my account. Thank you.
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Sarah, Sponsor and Donor Relations, Social Media

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Lydia, I am so sorry that your financial demands are so great that you aren't able to continue your sponsorship. I can't imagine how difficult that decision must have been :(. The donation for March did already pull this morning, but I am able to refund that for you if needed. Also, Compassion would be willing to cover your support through June and reduce your sponsorship rate to $19 per month for July through September if that would be of help to you instead of needing to completely cancel. Please let me know either way and I will honor your request.
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Paul Vaccaro

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Unfortunately, I will have to cancel my sponsorship due to financial obligations. My sponsor is Ardiano Arlan Angkol and his ID number is ID027700228. My sponsor number is 07488833. I didn't see a direct way to cancel, and any help would be much appreciated. Thank you
(Edited)
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Christina, Employee

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Paul, I'm so sorry to hear that you are unable to continue sponsoring Arlan, but I understand and can certainly help you. Please rest assured that I have cancelled your sponsorship, and you should receive a confirmation in the mail within two weeks. Thank you so much for the tremendous impact your sponsorship has made in Arlan's life over the past year. We appreciate you, and if you would like to sponsor another child in the future, we would be blessed to partner with you. Have a blessed day!
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Paul Vaccaro

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Thank you Christina for your help. I'm sorry I'm unable to continue. Have a great day
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Joanna Kim

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Hello

I need to cancel my sponsorship too. 
Sponsor # 08060201
(Edited)
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Sarah, Sponsor and Donor Relations, Social Media

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Joanna, I am so sorry that you are in need of canceling your sponsorship :(. Please let me know if there is anything Compassion could have done to serve you better! If this is due to financial concerns, Compassion would be able to cover your support for the months of March through May, and you can begin your donations again in June. Please let me know if this would help or if you still need to cancel. I will honor your request either way.
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Joanna Kim

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Hello, i'm sorry but i would still like to cancel.
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Christina, Employee

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Joanna, I see that we have already responded to you on another post on this forum: Need to cancel sponsorship sadly. We have taken care of cancelling your sponsorship for you; you should receive a confirmation in the mail within two weeks. Have a blessed day!
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Alex Blackwell

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Hey,
Because I have recently lost my job I can no longer fund my child.
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Sarah, Sponsor and Donor Relations, Social Media

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Alex, I am so sorry that you've lost your job and are not able to support your child any longer :(. I will be praying that you find a new job soon! Would you be able to provide me with your sponsor number so that I can find your account?
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Alex Blackwell

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Hey,
This is Alex again and the child i sponsor is Julian Sobolim (ID043300236)
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Shannon Massey, Employee

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Hi Alex, 
Thank you for that information! Again, we are so sorry to hear that you lost your job, and would love more than anything to be able to help you continue sponsoring Julian if possible. Please know that we truly value our supporters and we would be blessed to able to help you keep your relationship with your sweet kiddo. Compassion would be happy to cover three months of sponsorship for you to allow you a small break from the financial commitment. This means we would completely cover the months of April through June. In addition, we would be happy to place you on a reduced rate of sponsorship for the following three months. This means that for the months of July through September your donation would be reduced to $19 per month. However, if you still feel it is best to cancel your sponsorship, please let us know and we will be happy to fulfill your wish to cancel.  
We look forward to hearing from you!  
 
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Arianna Murdocca

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Hello! 

I don't want to cancel my sponsorship, but I was wondering if it would be possible to delay this months payment to be paid next month in addition to this month's? Because of a delay in payment from work and some budgeting things I won't be able to afford it at this time, but I want to pay back for the month I will have missed next month.  Is this possible? 

Thank you so much for your help!
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Shannon Massey, Employee

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Hi Arianna, 
We would be happy to help you with this! I did stop the contribution that should be pulling tomorrow, for you. I can also set the extra $38 to come out with your regular donation on 4/28/18, or if you feel it would be better, we can put this on a different day. You also do not have to choose right now, as we can make that donation anytime you feel it would be a good time. Please just let us know what you would like to do. :) 
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Arianna Murdocca

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Hello! 

Thank you so much for the help.  If possible, I would like to set the extra $38 to be added to my October 2018 payment.  I know that is way in advance but that timing would work out perfectly if possible. 

Thanks again so much! 
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Shannon Massey, Employee

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Hi Arianna!
This is no problem at all! I have set that additional $38 contribution to pull along with your October donation on October 28th. :)
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Arianna Murdocca

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Thank you so so much Shannon! 
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Alex Blackwell

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Hey,
The plan of my plan price being reduced would be very helpful!! I am going into college next year and that would be very much appreciated. I would hate to leave Julian hanging!! Thank you!!
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Shannon Massey, Employee

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Hi Alex, 
I am so happy to hear that you think this would be helpful! I did want to ensure that we are making the correct changes to your account though. Would you like us to cover the 3 months that we offered, as well? Or do you feel that the reduced rate of $19 will be enough for you? Also, I wanted to make sure you know that we can only do the reduced rate for a few months and cannot extend that long term. Please let us know what you would like to do going forward. We look forward to hearing back from you! :)
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David Popa

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Greetings,

Is it possible to cancel a child sponsorship here? Unfortunately I have moved to another country and am unable to make payments because of this. I have tried various options to solve this but it seems I regrettably have to cancel. My Childs # is  02621441
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Sarah, Sponsor and Donor Relations, Social Media

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David, as Susan mentioned, we would be able to transfer your sponsorship over to our Compassion Norden (Scandinavia) office if that would be more helpful to you in making contributions. Otherwise, let me know if you still would rather cancel it.
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David Popa

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Hey Sarah! So sorry for the late response. What is the process of making that swap? I would be interested!
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Susan, Sponsor and Donor Relations, Social Media

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David, we would send the transfer paperwork to Compassion Norden and they would contact you once the transfer is completely processed. It typically takes between one and four weeks to complete. Let me know if you would like to move forward!
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David Popa

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Hey Susan! Yes, lets move forward with this!
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Christina, Employee

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David, that's wonderful! To make this transfer, we will need to provide our Scandinavian office with your new address, phone number, and email address. Will you please email this information to us at socialmedia@compassion since this is a public forum? Thank you! 
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Brittany White

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I too need to cancel my monthly $25 subscription donation due to financial problems. Please and thank you!
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Brittany White

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My Sponsor Number is: 07752860. In case you need it to cancel my subscription. Thanks again!
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Shannon Massey, Employee

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Hi Brittany, 
I am so sorry to hear that you are struggling financially! I have canceled your automatic monthly donation for the Most Needed Fund, as requested. We pray that God is able to help you get back to financial peace soon!

Please know that if in the future you would like to make donations again, your account will still be accessible. :) 
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MacKenzie Jordan

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Hello, I am so sad to do this but I am unable to continue supporting my child. I have been considering this and praying about it for months but I cannot continue to pay this in my current financial state. My name is MacKenzie Jordan and my donor ID is 07488204. Thank you.
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Susan, Sponsor and Donor Relations, Social Media

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Mackenzie, I am so sorry to hear that you are faced with such a difficult decision. :( I know you have been thinking and praying about this for a while, and I am not sure if our options would work for you, but I just wanted to make sure that you are aware that we would be happy to work with you for a time to be able to keep the relationship that you have with your child. For example, we could cover three months' support for you and then we could lower your support amount to $19 for five months. Please let me know if this would help. If not, let me know and I will make your child available for another sponsor.
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MacKenzie Jordan

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Yes, I have heard of that option but I really can barely afford to pay my bills at the moment. I am hoping for a new job and for things to work out to maybe sponsor in the future but I can’t even afford that $19 right now. I do hope to sponsor in the future when I can become more stable. So please make my. Hold available to another sponsor, I feel that that is best for her.
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Sarah, Sponsor and Donor Relations, Social Media

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MacKenzie, as requested, we have made your child available to another sponsor today. If your finances are more stable in the future, we would love to partner with you again at that time!
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Mikayla Carruth

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I unfortunately need to discontinue my sponsorship as well. It has been a privilege and an honor. Praying for God's continued guidance and provision in the life of this child and all others. I was unsure of how to discontinue online and found this thread. Help would be so appreciated!
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Susan, Sponsor and Donor Relations, Social Media

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Mikayla, I am so sorry to hear that you are faced with such a difficult decision.:( Please let us know that we do have some options that may be able to help.For example, we could cover three months' support for you and then we couldlower your support amount to $19 for five months. Please let me know if thiswould help. If not, let me know and I will make your child available foranother sponsor.
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Mikayla Carruth

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Susan, this would help tremendously for the time being. Could we do this suggested plan?
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Madison

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Mikayla, at this time, I have covered your sponsorship for the next three months. This will cover the months of May through July. The sponsorship will start back up in August, but the sponsorship rate will be $19 at this time. This rate change will last from August 2018 until January of 2019. The sponsorship will resume the usual $38 in February of 2019. Vicent will not know anything about this change through this time, so still keep writing and praying for him! Let us know if you have any further questions and we will be happy to assist you! :) 
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Brent Esh

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Hello, my sponsored child recently left the Compassion international program but I recently received a letter that I was automatically assigned a new sponsored child. I would like to cancel that for now but I plan on sponsoring again in the near future. Thanks for doing what you guys do!

The new sponsor number is 01959689
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Sarah, Sponsor and Donor Relations, Social Media

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Brent, we completely understand your need to cancel right now. As requested, I have placed the child we had picked out for you back up for sponsorship today. It will be an honor to partner with you again in the future!
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Brent Esh

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Thank you! 
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Summer Besteman

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I need to discontinue my sponsorship due to financial problems. I am sponsoring Edgar Fabricio Leon Gabriel (MPEO54500303).
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Sarah, Sponsor and Donor Relations, Social Media

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Summer, I am so sorry that you are going through such a difficult time financially :(. If it would help you continue the sponsorship, Compassion would be able to cover your support through June and also reduce your sponsorship rate to $19 a month for July through November. Please let me know if that would help you or if you still need to cancel. I will honor your request either way.
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Summer Besteman

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Hi Sarah,

I appreciate the offer, but I wont be able to afford payments for a while. I have all my student loans starting up and am in A LOT of debt. Thank you for honoring my request of canceling. I hope to sponsor again in the future!

Summer
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Christina, Employee

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Summer, per your request, I have cancelled your sponsorship of Edgar. Thank you so much for the time you have been able to bless Edgar with your love and support. We pray that God blesses you financially. If you'd like to sponsor another child in the future, we'd be happy to partner with you! 
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Kelcie Nicole

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I was wanting to cancel my sponsorship but can't find a way to on the website.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Kelcie! I'm so sorry to hear that you need to cancel. Please let me know if there is anything Compassion could have done to serve you better. if this is due to financial concerns, Compassion would be able to assist you by covering your support for the months of March through June and also reducing your sponsorship rate to $19 a month for July through November. Let me know if that would help in your situation or if you still need to cancel.
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Kelcie Nicole

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I still need to cancel at this point. 
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Leah, Employee

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Kelcie, I have cancelled the sponsorship of Milena. You are able to write to her one last time and say good-bye. Thank you for the time you were able to support her. 
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Rachel Frymier

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Hi there. I am needing to cancel our subscription for a little while. We will be back! Can you help me with this? Thanks so much!!
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Sarah, Sponsor and Donor Relations, Social Media

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Rachel, I am so sorry that you need to cancel your sponsorship for some time. If it would help you continue, Compassion would be able to cover your donations for April through June and also reduce your sponsorship rate to $19 per month for July through November. Would you let me know if that would help you or if you still need to cancel?
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Rachel Frymier

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Sarah, I will take you up on the option for help until july! thank you!
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Leah, Employee

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Hello Rachel, I have taken care of the monthly contribution on your account for three months. This takes care of the months of April, May and June. Your normal monthly contribution will resume in July. Let us know if you need anything else. Thank you. 
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Rachel Frymier

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will it show in my account summary the update? It still says I will be billed the 21st the 38 dollars. in july will it be 19 dollars instead of 38? thanks.
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Madison

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Rachel, it will take a few days to appear correctly on your My Account and you may need to log out and log back in to see this change. I did take care of the rate change to $19 for the months of July until December. In January of 2019, your contributions will be back to the normal $38. Let us know if you have any further questions and we will be happy to assist you! :)  
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Elizabeth Wakefield

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Hello, with a heavy hearth,  my budget is tight and I have to cancel my subscription. 

my sponsor number is - 07890938

Please let me know if you need anything else from me.

Thank you

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Leah, Employee

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Hello Elizabeth, I am sorry to hear that you need to cancel your sponsorship of Songoi due to budget constraints. I completely understand being on a fixed budget is not always easy. Before I cancel your sponsorship completely I would like to offer some assistance. If it would help, I would be happy to pause your monthly contribution for the next three months. This would take care of the months of May, June and July. When the sponsorship starts again in August I can reduce the monthly contribution from $38 to $19 for an additional three months. This would be for the months of August, September and October. Your normal monthly contribution of $38 would not resume until November. Please let me know if this will work for you or not. I appreciate the difference that you are making in Songoi's life and it would be my pleasure to keep you stay connected with him. 
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Amy Rikkers

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I also am needing to cancel my sponsorship. I need to free up some funds in order to support a local ministry I am involved with.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Amy! Thank you so much for your willingness to support the ministry of Compassion while you were able to! I have just taken care of canceling your account today. God bless you!

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