How do I cancel my sponsorship subscription?

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I need to cancel my sponsorship, but I haven't found a clear path to make that happen. I can't get ahold of anyone when I call as well.

I don't have the number of my sponsor child as I signed up for it at an event and received a text message with just a name. So if you could help me figure out what steps I can take to cancel that would be great. 

Thank you
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Jessica

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Posted 2 years ago

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Justin

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I too need to cancel my sponsorship. After I give education fee, my bank account is about to be 0 dollars. Please help me.
(Edited)
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Justin

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I'm not sure whether I'm able to pay after August too.
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Leah, Employee

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Hello Justin, I understand. If you are not able to resume your sponsorship in September, please let us know. We can reassess at that time. In the meantime, your relationship with Shuvosreel will continue as normal. As a ministry we would love to pray over your need, would you be okay with me adding you to our prayer list? Is there anything in specific that we can pray for, for you? 
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Justin

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Okay.
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הדר דיין

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I was told my sponsershiped was canceled monthes ago but I’m still getting billing to my mail saying I have a doubt to pay. As I said I’m planning on going back in few years and sponser many more children but right now i can’t afford to pay this months so please cancel it like you said you would .
My sonder number is: 07877245
Hadar
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Sarah, Official Rep

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Hadar, I can confirm that I cancelled your sponsorship on March 29 when you requested we do so. Because you do not live in the United States, your mail takes much longer to arrive from our ministry and is probably showing that you are still sponsoring a child even though we cancelled at the end of last month. Please ignore this bill as it is no longer correct since you have cancelled. We have not charged any donations to your account from what I see since October 2017, but please let me know if you have seen any charges since then.
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Giulia Okoniewski

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Good evening, I am needing to cancel my sponsorship please!

My sponsor number is Damian/GU045900275
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cassie

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I need to cancel my sponsorship as well. Sponsor number is 06545533.
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Sarah Belliveau

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Hello - I too need to cancel my sponsorship. My number is 01461611.
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Susan

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Giulia, Cassie, and Sarah, thank you all for reaching out. Please let us know if there was any way that we could have better served you during your time as a sponsor. If this is due to a short term financial difficulty, please know that we do have some options that may be able to help. For example, we couldcover three months' support for you and then we could lower your support amountto $19 for five months. Please let me know if this would help. If not, let meknow and I will make your children available for another sponsor. 
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Sarah Belliveau

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Hi Susan, 

I would have appreciated some communication that I was being assigned another child before it happened. I also find it disheartening that it is so difficult to get information on how to cancel an account. It really feels like you are manipulating your sponsor base more than you are providing an outlet for people to engage in doing good. 

I would like to invest my dollars in a different organization. 

Thank you, 
Sarah
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cassie

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Please make my child available for a new sponsor. I wish her well.
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Madison

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Sarah, 

I am so sorry about this. We do send out communication asking if you would like to sponsor another child. A child is always placed on hold for consideration after a previous child does leave the program. This child does accept within 35 days. I have made sure that if you do decide to sponsor another child again with us, that this would not happen again. I do apologize for all of this. 
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Sarah, Official Rep

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Cassie, I have made your child available for sponsorship again today.
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Ron McWilliams

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Sarah, can u please update mine as well. I need to cancel my sponsorship. I have some other programs and responsibilities here at home that I need to focus my efforts on. 07750737 , Thank you. Please advise.
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Madison

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Hello Ron! As you requested, I have removed Angel from your account at this time. You are able to write Angel a final letter if you would like. You would need to mail this letter into us at the address listed below with your sponsor number, his child number and the words Final Letter written at the top. 

Compassion International 
Colorado Springs, CO 80997

If you would like to sponsor another child with us in the future, we would be blessed to partner with you! :) 
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Amanda Curkendall

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I need to cancel my sponsorship. How do I go about doing that?
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Sarah, Official Rep

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Amanda, I am able to help you with this situation, but I am so sorry to hear that you do need to cancel. Please let me know if there is anything Compassion could have done to serve you better. If this is due to a financial concern, Compassion may be able to help you by covering your donations for the months of May through July and reducing your sponsorship rate to $19 per month for the months of August through December. Would that help? Please let me know if it would or if you still need to cancel.
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Amanda Curkendall

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I still need to cancel. Thank you. 
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Madison

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Amanda, as you requested, I have cancelled your sponsorship of Emmanuella. Thank you so much for the past two years you have been sponsoring Emmanuella! If you would like, you can send a final letter to her. You would need to mail this into us at the address listed below with your sponsor number, her child number and the words Final Letter written at the top. 

Compassion International
Colorado Springs, CO 80997

If you would like to sponsor another child in the future, we would be blessed to partner with you again!  :) 
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Danielle Bush

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Good evening, I need to cancel my sponsorship. I was recently diagnosed with cancer and am no longer in a position to afford the monthly payments. I messaged this blog 3-4 months ago and was put on a 3-month no pay plan with a subsequently reduced rate from April through August, but when I saw the draft from my account today, it took me by surprise. I hope someone else will be able to enjoy sponsoring Anyi as I have for these past few years. 

Danielle Bush 
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Sarah, Official Rep

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Oh Danielle, I am so sorry to hear of your diagnosis and that you need to cancel your sponsorship as well. As requested, I have canceled your sponsorship today.
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Danielle Bush

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Thank you!
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Kayla Taylor

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Hello,
I need to cancel my sponsorship as well. I want my Genesis to have a sponsor who is more reliable. I am in college right now, and I barely make enough to afford myself. 
Thank you,
Kayla Taylor
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Madison

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Hello Kayla! I am so sorry you are thinking of cancelling your sponsorship. :( I am happy to assist you, but I was unable to locate your account with your email address. Do you know your sponsor number or child number? 
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Kayla Taylor

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Sponsor Number: 07929451 I appreciate it.
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Madison

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Kayla, I do see that you did call in today and we took care of some of the contributions that is on the balance. I completely understand the stress of college and how it can be hard financially. Would you still like to cancel even though we have taken care of some of the balance on your account? 
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Kayla Taylor

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Yes please.
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Christina, Employee

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Kayla, I'm sorry to hear that you still need to cancel your sponsorship of Genesis, but I understand and can help you. Please rest assured that I have cancelled your sponsorship, and I have made Genesis available for sponsorship once again. Thank you so much for the time you have been able to bless her with your love and support. We pray that God blesses you in your schooling and all of your endeavors! If you would like to sponsor another child in the future, we would be blessed to partner with you. Have a great day!
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Regina

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Due to very personal situation, I will need to cancel my sponsorship as well. Please cancel my sponsorship/automatic payment and inform me that this has been taken care of. After logging into my account, I don't see a way to cancel on my own. Thank you. Sponsor Number: 06760733 
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Sarah, Official Rep

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Regina, I am so sorry that you are going through this difficult situation and need to cancel. I will definitely keep you in prayer! As requested, I have taken care of canceling your sponsorship today.
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Anna Bastyr

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Unfortunately, I need to cancel my sponsorship at this time. I am aware of the three month no-pay plan but unfortunately I will still need to cancel. I hope to return with Compassion as soon as I have sorted out some things in my personal life. My sponsor ID is 07935969. Thank you.
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Madison

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Hello Anna!

As you requested, I have cancelled your sponsorship at this time for Tchele. Thank you so much for the past few months you have sponsored Tchele! If you would like, you are able to send Tchele a final letter. You would need to mail this letter into us at the address listed below with your sponsor number, his child number and the words Final Letter written at the top. 

Compassion International
Colorado Springs, CO 80997

If you would like to sponsor a child with us again in the future, we would be blessed to partner with you again! :)
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Sarah Allec

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I also need to cancel my sponsorship :( Hopefully I will be back soon! Sponsor number: 06883351. Thank you!
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Sarah, Official Rep

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Sarah, I am so sorry that you need to cancel your sponsorship! If this is due to a financial concern, Compassion may be able to assist you by covering your donations for the months of May through July and also reducing your sponsorship to $19 a month for August through December. Please let me know if that would help or if you still need to cancel.
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Sarah Allec

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Hi Sarah,
Unfortunately, I need to cancel. Thank you so much for your help!
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Christina, Employee

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Sarah, I understand and can help you. Please rest assured that I have cancelled your sponsorship of Betty, and you should receive a confirmation in the mail within 15 days. Thank you so much for the difference you have made in her life! If you would like to sponsor another child in the future, we would be blessed to partner with you. Have a blessed day! 
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Christine Park

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Hello,  it breaks my heart to request a cancellation of my sponsorship, ..but I lost my job last month and am in a hard place right now. I am aware of the 3-month support, but I'm afraid I will still need to cancel my sponsorship.. 
My sponsor number is 02284682.  Thank you so much.
(Edited)
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Sarah, Official Rep

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Christine, I am so sorry that you have had to make the very difficult decision to cancel your sponsorship :(. I completely understand though and have placed your child back up for sponsorship today. If you are able to sponsor again in the future, we would love to partner with you then :)!
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Rosie Morales

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Hi, unfortunately I too need to cancel my subscription. I've been using my credit card. I had received an email earlier in the year regarding setting sponsorship via checking account, and I just can't; don't have the funds. I'm trying to pay off debts. I really am sorry; will pick up another child once I am paying off my debt. Will someone help me with this, cancelling my sponsorship, please.

Thank you,
Alma
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Sarah, Official Rep

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Rosie, I am so sorry that you aren't able to continue your sponsorship at this time, but I certainly understand. I've made your child available for sponsorship again today. We would be honored to partner with you again in the future when you are able to.
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Erin Plowman

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Hi I need help cancelling my sponsorship, I’m not in a good place to financially support a child right now. So sorry.
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Sarah, Official Rep

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Erin, I am so sorry that you are having to make the decision to cancel your sponsorship and that you aren't financially in a spot to continue. I have taken care of placing your child back up for sponsorship today. If you are able to sponsor a child in the future, it would be an honor to partner with you again!
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Ali Mosley

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Hi there. Unfortunately, I need to cancel my sponsorship. I am in a very difficult place financially right now, and I've kept going for as long as I possibly could. I love my child very much, but I can't continue with the commitment any longer. Could you please help me cancel my sponsorship?
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Shannon Massey, Employee

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Hi Ali, 
Thank you so much for reaching out to us. I am so sorry to hear that things are a little tight financially right now. Please know that while we would be happy to assist you with your request to cancel, I do want to ensure that you know we do have a few options that you may be able to take advantage of. 

We value you as a Compassion sponsor and the difference you are making in Bherna's life. Because of this, Compassion would be happy to cover three months of support for you. This means we would cover the months of May through July.
 
Another option we would consider would be to temporarily reduce your sponsorship rate to $19 a month for the next three months, so you can continue your relationship with Bherna. This would mean that beginning in May your sponsorship amount would be reduced to $19 a month through July and would return to the $38 rate in August.
 
Furthermore, we would be happy to combine both offers if needed. This would mean that we would take care of May through July for you, and then you would be reduced to $19 a month from August through October. 
 
This would be our gift to you; you would not need to reimburse Compassion. If this would help, please let us know and we will be happy to take care of it for you. If not, please let me know and I happily fulfill your request to cancel your sponsorship! We look forward to hearing from you! 
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Rosie Morales

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Hi Shannon, Thank you and really appreciate your help with this, it means alot and even though those are great offers, I really can't. I've been using my credit card and I understand Compassion is paying some fees because of the credit card use. I'm hoping that by next year, I'll be done with my debts and I'll start sponsoring a child again. Really appreciate your help with this, Thank You! Have a Blessed weekend!

Alma
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Leah, Employee

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Hi Alma! We have already taken care of cancelling your sponsorship for you. We would be blessed to partner with you again in the future and completely understand. 
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Ali Mosley

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Hi Shannon! That actually sounds amazing. Would it be possible for me to take you up on both of those wonderful offers while I get back on my feet?
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Leah, Employee

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Hi Ali! Absolutely, I am happy to help and keep you connected with Bherna. I have gone ahead and taken care of this on your account. This arrangement will not affect your relationship with Bherna in anyway. I would encourage you to continue to write to her as normal. I know that she values your letters and that they bring her so much love and hope. I appreciate that you are willing to continue your sponsorship of her and hope that things will get better for you quickly. 
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Jessica Sayer

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I need to cancel my subscription. I cannot afford it.
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Christina, Employee

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Jessica, I'm sorry to hear that you are facing financial hardships and can no longer afford to sponsor. Please rest assured that we have already cancelled your sponsorship of Dylan when you contacted us via chat a little bit ago. We have honored your request. Have a blessed day!
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Katie Dobbins Pattengale

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Hello - I need to cancel my sponsorship due to a life event. I won't be able to afford it for a long time. Can you please assist? My sponsorship number is 01568272. 
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Madison

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Hello Katie!

I am so sorry you are thinking of cancelling your sponsorship of Rajabu! :( If this is due to a financial concern, we may be able to assist you! Compassion would be able to cover the next three months of your sponsorship. This would cover the months of May through July, and your sponsorship could start back up in August. Would this help? Please let us know either way, and we will be happy to help you and honor your request if you still need to cancel. 
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Katie Dobbins Pattengale

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Hello, i absolutely appreciate it, but need to cancel. Thank you for your assistance.
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Leah, Employee

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Hello Katie, I have cancelled your sponsorship of Rajabu. Thank you for your support of Rajabu for the last ten years. If you would like to tell him goodbye and let him know that you will continue to pray for him, you are welcome to write him one last letter. If you would like to send him this letter, please write, "Final letter," along with your sponsor number and Rajabu's number at the top of your letter and mail this in to Compassion. We would be happy to get this letter to Rajabu for you. We would be blessed to partner with you again in the future, if you decide you would like to sponsor another child at a later time. 
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Heaven Nikole

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I need to cancel my subscription. I feel bad to do this but I have bills to pay. My sponsor number is 08116791
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Madison

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Hello Heaven!

I am so sorry to hear you are thinking of cancelling your sponsorship of Maria! :( If this is due to a financial concern, we may be able to assist you. Compassion would be able to cover the next three months of your sponsorship for you. This would cover the months of May through July, and your sponsorship could start back up in August. Would this help? Please let us know if it would, and if not, we will honor you request and cancel your sponsorship for Maria. 
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Heaven Nikole

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It would help actually. Thank you. 
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Madison

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Heaven, I have covered your sponsorship for the next three months. Again, this covers May through July, and your sponsorship will start back up in August. If you have any further questions, please let us know and we will be happy to assist you! :) 
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Kiara Conway

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Hello!
I need help cancelling my subscription. I am no longer financially able to make the monthly donations.
ME015100169
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Leah, Employee

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Hello Kiara, I am sorry to hear that you are unable to continue to sponsor Libni due to financial concerns. I do understand and before I cancel your sponsorship, I would love to offer some financial assistance. I see that you are currently giving $45 a month, I can cancel the extra $7, so that normally it would only be $38 a month. I can also pause your monthly contribution of $38 for three months, this would be for May, June and July. Beginning in August I can reduce the $38 to $19 for an additional three months, this would be for the months of August, September and October. Your normal monthly contribution of $38 would not resume in November. I would love to keep you connected with Libni and appreciate the difference that you are making in her life. If this would help, please let me know. If not, I will process your cancellation request.
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Arianna Murdocca

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Hello, I need help with my sponsorship.  These past two months has been financially more stringent than I expected. I already had last month's payment moved to October.  Would it be possible to have this month's payment moved to August? My paychecks have been inconsistent because of school, but it will be much more consistent over summer. 
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Shannon Massey, Employee

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Hi Arianna, 
We completely understand. We would be more than happy to move your April donation to pull out on the 28th of August, if you feel that works best for you. However, if you would like, we could just stop your automatic contributions for you for the time-being, if you felt that would cause you less stress. This way, you can just make donations when you are ready instead of feeling stressed about timing. This would also ensure that we would not attempt to pull from your account and cause you overdraft fees. Please let us know what you would prefer and we will happily help you with that! :) 
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Arianna Murdocca

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Hi! That would actually be wonderful, thank you so much! But I still would be sponsoring Lapala right? I 100% still want to be sponsoring her. Thank you so much for the help. :) 
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Sarah, Official Rep

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Arianna, I just took care of stopping your automatic contributions this morning :). Yes, you will still be sponsoring Lapala.
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Justin

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Could I get a refund of 101 dollars? I need to give a financial due of 100.67 as soon as possible.
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Shannon Massey, Employee

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Hi Justin, 
We would be happy to assist you with a refund. However, since each month of sponsorship is actually $38, it is much easier going forward to refund you a full $114. This way your account will be even and not paid through a partial month. Is this okay? 
Also, please note that once we refund these 3 months, the months that Compassion is able to cover will now only cover those 3 months and also May. This means that your donations will become due again in June. Do you feel that you will be able to continue beginning again in June? Thank you so much for letting us know! 
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Taylor

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Hello, I am needing to cancel my sponsorship/automatic payments, please. My sponsor ID is: 08202373.
Thank you so much for your help
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Sarah, Official Rep

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Oh Taylor, I am so sorry that you need to cancel! Is there anything Compassion could have done to serve you better? As requested, I have canceled your sponsorship this morning.
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Taylor

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Hi Sarah, I definitely do appreciate your help! Thank you!
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Anna Lehn

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I would like to cancel my sponsorship and would greatly appreciate any help. Thanks!
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Sarah, Official Rep

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Anna, I am so sorry to hear that you need to cancel your sponsorship. Please let me know if there is anything Compassion could have done to serve you better. If this is due to financial constrains, Compassion would be able to cover your support for the months of May through July and reduce your sponsorship rate to $19 a month for August through December. Please let me know whether this would help you or you still need to cancel.
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Kiara Conway

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Leah, thanks for the offered assistance. At this time I will have to completely cancel my sponsorship but I do hope to partner with Compassion again someday soon.
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Shannon Massey, Employee

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Hi Kiara,
We completely understand! I have removed Libni from your account today. Thank you so much for your support of this sweet young lady over the last year and a half. If you would like, you may write her a final letter. Please write “Final Letter” across the top of the correspondence, along with your child's name and child's number, (ME015100169). Please send your letter to Compassion's address below:  

Compassion International
Colorado Springs, CO 80997
 
If in the future you would like to sponsor another child, we would be blessed to partner with you again!

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