How do I cancel my sponsorship subscription?

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I need to cancel my sponsorship, but I haven't found a clear path to make that happen. I can't get ahold of anyone when I call as well.

I don't have the number of my sponsor child as I signed up for it at an event and received a text message with just a name. So if you could help me figure out what steps I can take to cancel that would be great. 

Thank you
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Jessica

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Posted 2 years ago

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Angela Myers

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I need to cancel my sponsorship.
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Angela Myers

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I need to cancel my sponsorship.
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Christina, Employee

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Angela, I'm sorry to hear that you need to cancel, but I can certainly help you. Per your request, I have cancelled your sponsorship of Jose. Thank you so much for the time you have been able to bless him with your love and support. He will remain in the program while we search for a new sponsor for him. If you would like to sponsor another child in the future, we would be blessed to partner with you! 
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Mitch Zook

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I am so sorry, but I will not be able to sponsor my child anymore. I am a full time missionary now, and just can’t afford it. My sponsor number is 07502894. Thanks for the help!
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Susan

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Mitch, I have made your child available for another sponsor. Blessings on you as you enter the mission field! 
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Katie Hersh

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Hello,
I am so sorry, but unfortunately my college bills have forced me to cut back on my budget, and I am forced to cancel the sponsorship of my child. I am so grateful for this opportunity, and I hope that I will be able to sponsor another child in the years to come. My sponsor number is 07864099. Thank you so much for your help.
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Christina, Employee

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Katie, I'm so sorry to hear that you are facing financial hardships and need to end your sponsorship of Shania, but I understand and can help you. I have taken care of cancelling your sponsorship, and you should receive a confirmation in the mail within 15 days. Thank you for your amazing heart to help children in need, and we appreciate the time you were able to bless Shania with your love and support. If you would like to sponsor another child in the future, we would be blessed to partner with you. 
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Gadiel Machuca

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I also need to cancel my subscription indefinitely. I would love not to quit sending Angelica for her education and other needs... but things are tough
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Christina, Employee

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Gadiel, I'm sorry to hear that you need to cancel, but I can certainly help you. Per your request, I have cancelled your sponsorship of Maria Angelica. Thank you for the time you were able to sponsor her. We sincerely pray that God will bless you with His favor and provision. 
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Jamie Vermillion

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Hi. I am struggling to find out how to cancel my sponsorship. I'm sorry. I am constantly hearing it from my husband. I hoped this would work but we have too many expenses monthly and adding 2 more was not smart on my part. Hopefully the few months I paid helped the two children out. Can you please direct me how to go about canceling?
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Leah, Employee

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Hello Jamie, I am sorry to hear that you are needing to cancel your sponsorship. However, I completely understand and do think it is important to be in agreement with your spouse when it comes to finances and giving. I was only able to find one sponsorship for you. I show that you are sponsoring Uziel from Nicaragua. Do you have your sponsor number or the child's number for the other child? I have cancelled your sponsorship of Uziel for you. I sincerely appreciate that you have a desire and heart to give to a child in need. If in the future, your husband and you agree to sponsor a child, we would be grateful to partner with you again. 
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Sean Farney

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I am no longer able to support my child due to financial issues. I regret to say this because I would greatly like to continue but cant.
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Shannon Massey, Employee

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Good morning Sean, 

I am so sorry to hear that you feel you may no longer be able to sponsor Gerber! If Compassion was able to cover your sponsorship for the next few months, would this give you the opportunity to continue? We could cover your sponsorship for the months of July through September which means you would not owe anything until October. Please let us know if you feel this may be helpful and would allow you to continue! We look forward to hearing back from you! 
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Kimberley See

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I too need help canceling my membership. I hate to do this but we've taken an extra child in our house and are unable to afford the payments with the added insurance. Her name is Jeidis Vanessa Ibarguen Mosquera from Columbia. She is such a sweet girl, and I wish we could continue, but we cannot. Once we can reduce our monthly expenses, I hope to sponsor her again.

Thank you.
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Shannon Massey, Employee

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Good morning Kimberly, 
I am so sorry that you are thinking of canceling your sponsorship of Jeidis! Please know that we truly value our supporters and we would be blessed to able to help you keep your relationship with your sweet kiddo. If you felt it may be helpful, Compassion would be happy to cover three months of sponsorship for you to allow you a small break from the financial commitment. This means we would completely cover the months of June through August. In addition, we would be happy to place you on a reduced rate of sponsorship for the following three months. This means that for the months of September through November your donation would be reduced to $19 per month. However, if you still feel it is best to cancel your sponsorship, please let us know and we will be happy to fulfill your wish to cancel. 
 
We look forward to hearing from you!  
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Robert Rincon

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I would like to get a refund and cancel the sponsor I was charged for.
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Shannon Massey, Employee

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Good morning Robert, 
I am so sorry to hear that you would like to cancel, and I do apologize for the confusion on your account. I see that the sweet child that you chose to sponsor was actually no longer available for sponsorship by the time we were to process your sponsorship. We did place a child with similar qualities on your account and sent a notification letting you know of this change. 
I did go ahead and remove this child that we chose from your account today and a refund is in process. I do apologize again for the confusion. We pray that in the future you will choose to sponsor another child! 
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Zack Gurley

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I need to cancel my sponsorship.
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Shannon Massey, Employee

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Good morning Zack, 

I am so sorry you are thinking of canceling your sponsorship! However, we would be more than happy to assist you with this. However, I was not able to locate your account using your email address and we have multiple sponsors with your name. Can you please provide me with either your sponsor or child number? Thank you! 
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Morgan Schultz

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Yes sorry here is my sponsor ID 07756205. Thank you
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Morgan Schultz

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Yes Susan we are needing to cancel it all together for right now and hopefully in the future we might be able to sponsor another child. Thank you
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Madison

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Morgan, as you requested, I have cancelled your sponsorship of Jesenia and the Partners of Compassion fund on your account at this time. Thank you so much for the time you did sponsor Jesenia! This meant so much to her! If you would like, you are able to write Jesenia a final letter. You would need to mail this letter into us with your sponsor number, Jesenia's child number and the words Final Letter written at the top. 

Compassion International 
Colorado Springs, CO 80997

If you would like to sponsor another child in the future, we would be blessed to partner with you again! :) 
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Peter Stauffer

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Hello, unfortunately I need to cancel my sponsorship right now. I hope to begin sponsoring again in later years.
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Madison

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Hello Peter! I am so sorry to hear that you are thinking of cancelling your sponsorship of Gisubizo! :( Please let us know if there is any way we could have served you better. If this is due to a financial concern, we may be able to assist you. Compassion is able to cover the next three months for you. This would cover the months of July through September, and your sponsorship would start back up in October. Would this help? Please let us know either way, and we will honor your request. 
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Mya Annaley

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Hello good morning, sorry to let you guys down but i really need to cancel my sponsorship at this time. My mom is having a really hard time financially and since i live with her i need to help her out as much as i can. my sponsor number is: 08200656. Can you help?
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Leah, Employee

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Hello Mya, I am so sorry to hear that your mom is having a hard time financially. I know that must be tough. I think it is amazing that you are able to help her out and I completely understand if you are unable to continue to sponsor Yolany. Before I cancel your sponsorship, I would like to offer some assistance that may be able to help. I would be happy to cover Yolany's support for the months of June through August. I can also reduce the monthly contribution to $19 a month for the months of September through November. Your normal monthly contribution of $38 would not resume until December. Hopefully, this will allow some time for your mom to get back in a better place financially and allow you to continue your relationship with Yolany. Please let me know if this would help you out or not. In the meantime, I have stopped your automatic recurring contribution. 
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Jae Joy

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Hello, I need to cancel my sponsorship.
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Leah, Employee

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Hello Jae, I am very sorry to hear that you are no longer able to continue your sponsorship of Sebastian. I see that you two have just started your relationship and have even exchanged your first letter. I am so appreciative of your support for Sebastian and the difference that you are making in his life. I would love to keep you connected with him. Please let me know if there is anything that Compassion may do to better serve you. If this is because of a financial issue, I may be able to help. I can cover your support for Sebastian for the months of June through August. Beginning in September, I can reduce the monthly support from $38 to $19 for the months of September through November. Hopefully this will allow some time for you to work things out financially, but still continue your relationship with Sebastian. Please let me know if this would help out or not. In the meantime, I have stopped the automatic recurring contribution on your account. 
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Anthonia-Claret Acholonu

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Hi Shannon
I am deeply sorry but due to financial issues I would need to cancel my sponsorship. I hope to be back as soon as I get back on my feet. I think the funds were scheduled to leave my account today, would I be able to get a refund if it has already left, Ma'am?
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Kari Gerharz Bobo

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HI I am sorry but I have some financial issues that are hindering me from continuing the sponsorship. If things change I will be back to sponsor another child. Please help me cancel my account the Sponsor # is 02593598. Thank you so much
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Shannon Massey, Employee

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Hi Kari, 
I am so sorry you are thinking of canceling your sponsorship of Benjamin! I see you have been with him almost three and a half years, which is truly incredible! We are so thankful for the time you have spent supporting him! Please know that we truly value our supporters and we would be blessed to able to help you keep your relationship with your sweet kiddo. If your request is due to a short term financial situation, Compassion would be happy to cover three months of sponsorship for you to allow you a small break from the financial commitment. This means we would completely cover the months of June through August. In addition, we would be happy to place you on a reduced rate of sponsorship for the following three months. This means that for the months of September through November your donation would be reduced to $19 per month. However, if you still feel it is best to cancel your sponsorship, please let us know and we will be happy to fulfill your wish to cancel.  
We look forward to hearing from you!  
 
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Kyra Lenox

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I'm considering canceling my subscription because it has become harder for my budget. Do these children get first pick with new families? Also considering the lower rates per month to keep in contact with the child.
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Kyra Lenox

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I'm considering canceling my subscription because it has become harder for my budget. Do these children get first pick with new families? Also considering the lower rates per month to keep in contact with the child.
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Shannon Massey, Employee

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Hi Kyra, 
I am so sorry you are considering canceling your sponsorship of Angie. Please know that if you chose to to cancel, your kiddo would stay in the program during the time we are searching for a new sponsorship. This means that Angie would receive all the same benefits except the love and encouragement that comes through sponsor letters. However, when a child has their sponsor cancel, they do go back up for sponsorship with all the other children, the ones who have been waiting the longest typically get promoted the most at events and such. 
If you would like, we would be happy you to place you on a temporary reduced rate of sponsorship. We can do a $19 rate for up to five months. Please let us know if you feel that option might allow you to keep your relationship going. We look forward to hearing back from you! 
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Anthonia-Claret Acholonu

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Hi Shannon! I am so sorry but due to financial issues I won't be able to continue my sponsorship. I hope to return as soon as I get back on my feet. I was trying to cancel my sponsorship before the funds left my account. Would it still be possible to get a refund, Ma'am?
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Shannon Massey, Employee

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Hi Anthonia-Claret, 
I see that you were able to call this morning and get this all taken care of. We pray that you are able to get your finances stable again soon and that one day you will be able to sponsor again! :) 
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Jessica Knitter

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Hello,

I regrettably cannot continue my sponsorship either, my budget has gotten increasingly tighter and I sadly cannot afford it anymore.
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Sarah, Official Rep

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Jessica, I am so sorry that you are dealing with a more strict budget and aren't able to support your child any longer. I completely understand the difficulty in making that work! As requested, I have placed your child back up for sponsorship today, and you will receive a confirmation letter in the mail within the next two weeks.
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Kayleigh Deffendall

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This is so hard, but I need to cancel my sponsorship. I was able to make it work for a few months but I'm at a point where every dollar counts. I'm having to make a lot of cuts and unfortunately this must be one. I can't figure out how to cancel the subscription on my own. Can I get some help?
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Sarah, Official Rep

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Kayleigh, it looks like you were able to get ahold of us by phone last night to cancel your sponsorship. I am so sorry that you've had to make this heartbreaking decision. I know it wasn't an easy one. We would love to partner with you again in the future if your budget allows!
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Rizza Fe Alcordo

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Hi Shannon! I feel so sad right now but I really can’t continue my sponsorship any longer due to financial reasons with my husband’s family and my own family as well. Maybe in the near future I can come back and support another kid but as of the moment, I can’t. Please help me with this. My sponsor number is 08077782. Thank you so much!
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Sarah, Official Rep

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Rizza, I am so sorry that you are going through financial difficulties with both sides of your family! Do you think this will be a more long term situation or one that may turn around in a few months? If the latter, Compassion would love to help you by covering your support for the months of July through September and also reducing your sponsorship rate to $19 a month per child for October through February. Let me know if that would be helpful or if you still need to cancel.
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Rizza Fe Alcordo

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Hi Sarah!

I think this will take a while to resolve. Thank you for the offer but I have to decline. Just kindly go ahead and cancel my sponsorship please. Thank you so much for taking care of this for me.
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Shannon Massey, Employee

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Hi Rizza, 
We completely understand! I have canceled your account for you today. If you would like, you may write your kiddos a final letter. Please write “Final Letter” across the top of the correspondence, along with your child's name and child's number.. Please send your letters to Compassion's address below:  

Compassion International
Colorado Springs, CO 80997
 
If in the future you would like to sponsor another child, we would be blessed to partner with you again!
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Joe Hixon

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Hi, Please cancel my sponsorship. My number is 08180135. Name of child is Kedist Nebu. Thanks.
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Joe Hixon

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Hi, Please cancel my sponsorship. My number is 08180135. Name of child is Kedist Nebu. Thanks.
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Sarah, Official Rep

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Joe, I am so sorry that you need to cancel your sponsorship. Please let me know if there is anything Compassion could have done to serve you better. If this is due to a financial concern, Compassion would be able to cover your support for the  months of July through September, and you can pick the donations up again in October. Let me know if that would be helpful or if you still need to cancel.

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