How do I cancel my sponsorships? Why is it so easy to apply, yet so hard to discontinue?

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  • Updated 1 year ago
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I had to move to Chicago area for a job transfer. During that time, one of my sponsorships was discontinued and you all signed me up for a new one without my permission. I would like to now cancel all sponsorships with Compassion International.
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Kimberley O'Rourke

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Posted 1 year ago

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Susan, Sponsor and Donor Relations, Social Media

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Kimberley, I sincerely apologize for the confusion, frustration, and sadness we've caused as a result of your child leaving the program around the same time as your move. :( I am happy to close out your account but want to make sure I have the right one in front of me. Were you sponsoring Fedler Prosper in Haiti?
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Kimberley O'Rourke

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Yes. Those are my sponsorships.
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Leah, Employee

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Hello Kimberely,
I am truly sorry if we upset you by replacing the child that left the program with a new child. I have processed your cancellation request. Please know that our heart is to serve children in poverty and to find them a sponsor as quickly as possible. It is not our desire to offend or upset you in the process. We have adopted this practice at the request of many of our sponsors. If you do chose to partner with us again at a later date, we can update your settings so that you would not receive a new child when one of your children leaves our program. You are welcome to write a good-by letter, if you would like to. If you decide to do this, please write, "Final Letter," at the top of the letter and include your sponsor number and the child's ID. Please mail this letter to:

Compassion International
Colorado Springs, CO 80997

Thank you for the time you gave to Compassion. God bless! 

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