how do i cancel my subscription

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I am in financial trouble and am unable to continue sponsoring my child :( His number is HO041400401
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Noah Jefferies

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Posted 5 months ago

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Shannon Massey, Employee

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Good morning Noah, 
I would be more than happy to help you with whatever you may need to do on your account. However, I am having a little bit of a hard time locating your account. I see that the child number you provided is actually on another persons account and this child was recently removed from their account. I also see your email is linked to a different account which has a different child. Can you help me out by providing us your sponsor number please? Thank you so much! 
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Genaro Perez

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Could you help me cancel my membership? Moneys tight at the moment unfortunately. Sponsor # 082 81295 (Child #KE034300299)
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Sarah, Sponsor and Donor Relations, Social Media

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Genaro, I am so sorry that you are going through a difficult financial time! I have taken care of canceling your sponsorship today.
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Fasia Faley

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Morning,
Unfortunately I can no longer commit to sponsoring my compassion child, would you be able to cancel the subsiriction please? (Child: UG058400016)
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Shannon Massey, Employee

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Hi Fasia, 
I pulled up this child's account and it looks like you might live outside of the United States, is this true? If so, do you know which Compassion office you sponsored her through? 
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James H

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Hello Shannon,

I also need to cancel my new sponsorship. Child number is GH093900297. I am so sorry for the trouble. It's not fun having to do this (cancel)! Thanks for your help and understanding.

-James H
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Sarah, Sponsor and Donor Relations, Social Media

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James, I am so sorry to hear you need to cancel your sponsorship :(. Please let me know if there is anything Compassion could have done to serve you better. If this is due to a financial concern, Compassion would be able to help by covering your support for the months of July through September. Let me know if this will help or if you still need to cancel.
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James H

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Hello Sarah — thanks so much for the kind offer. Unfortunately, I feel called to move in a different direction with my giving.

Thanks,
James
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Sarah, Sponsor and Donor Relations, Social Media

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James, I completely understand! I have taken care of canceling your sponsorship today.
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James H

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Thank you, Sarah!

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