How do I cancel my subscription

  • 2
  • Question
  • Updated 2 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: conversation complete

I need to cancel my subscription but I can’t figure out how. Due to financial troubles I can no longer support mwero
Photo of Lindsey Dozier

Lindsey Dozier

  • 1 Post
  • 0 Reply Likes

Posted 7 months ago

  • 2
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4920 Posts
  • 1087 Reply Likes
Lindsey, I am so sorry that you are going through financial concerns and can no longer support your child. If it would help, Compassion would be able to cover your support for the months of May through July and also reduce your sponsorship to $19 a month for August through December. Would that help you while you go through this financial situation? If so, let me know! Otherwise, please let me know if I still need to place Mwero back up for sponsorship.
Photo of Laura

Laura

  • 1 Post
  • 0 Reply Likes
Hi I will like to cancel my sponsorship. I don’t know where to do that. The #is 08108765. Please let me know if you can help me.
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4920 Posts
  • 1087 Reply Likes
Laura, I am so sorry to hear that you need to cancel. Is there anything Compassion could have done to serve you better? If this is due to a financial concern, Compassion would be able to cover the months of September through November for you.  Please let me know if this would help or if you still need to cancel.
Photo of Jenny Landaverde

Jenny Landaverde

  • 4 Posts
  • 0 Reply Likes
I would also like to cancel mine. 
Photo of Jenny Landaverde

Jenny Landaverde

  • 4 Posts
  • 0 Reply Likes
Sponsor number 08129143
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4920 Posts
  • 1087 Reply Likes
Jenny, I am so sorry to hear that you need to cancel your sponsorship. Please let me know if there is anything Compassion could have done to serve you better. If this is due to a financial concern, Compassion would be able to cover your donations for the months of May through July, and you could pick the donations back up in August. Please let me know if that would help or if you still need to cancel. I will honor your request either way.
Photo of Jenny Landaverde

Jenny Landaverde

  • 4 Posts
  • 0 Reply Likes
oh, that would be great actually.
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4920 Posts
  • 1087 Reply Likes
Jenny, I am so glad that will help! I have everything set up for you now :). Your next donation will not be made until August 14th.
Photo of Whitney Ausbrooks

Whitney Ausbrooks

  • 0 Posts
  • 0 Reply Likes
We also need to cancel our subscription. It was a last resort to do so but we just can do it anymore. Can someone please help with us canceling?
Photo of Susan

Susan, Sponsor and Donor Relations, Social Media

  • 7368 Posts
  • 1564 Reply Likes
Whitney, I am sorry to hear that you are needing to cancel. If you think this might turn around at some point in the near future, we do have some options that may be able to help get you through a short term financial difficulty. For example, we could cover three months' support for you and then wecould lower your support amount to $19 for five months. Please let me know ifthis would help. If not, let me know and I will make your child available foranother sponsor. 
Photo of Stephen Michael

Stephen Michael

  • 1 Post
  • 0 Reply Likes
Unfortunately I need to make a cancellation. Due to personal concerns that will remain anonymous. My sponsor number is 08063771. I apologize for any inconvenience I may cause. Have a blessed day.
Photo of Shannon Massey

Shannon Massey, Employee

  • 1729 Posts
  • 300 Reply Likes
Hi Stephen, 
I am so sorry to hear that you would like to cancel, but we do understand. I have taken care of removing Jordy from your account for you. If you would like, you may write him a final letter. Please write “Final Letter” across the top of the correspondence, along with your child's name and child's number, (EC011200811). Please send your letter to Compassion's address below:
  
Compassion International
Colorado Springs, CO 80997
 
If in the future you would like to sponsor another child, we would be blessed to partner with you again!
Photo of Troy Davis

Troy Davis

  • 2 Posts
  • 0 Reply Likes
I would also like to cancel my two sponsorships. Can you please help me do this?
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4920 Posts
  • 1087 Reply Likes
Troy, I am so sorry that you need to cancel your sponsorships. I have emailed you this morning regarding your request.
Photo of Troy Davis

Troy Davis

  • 2 Posts
  • 0 Reply Likes
Sponsorship number is 06438222
Photo of Kayla Michelle

Kayla Michelle

  • 1 Post
  • 0 Reply Likes
Hi, I would also like to cancel my sponsorship. So sorry. Number is 07319008
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4920 Posts
  • 1087 Reply Likes
Kayla, I am so sorry to hear you that you need to cancel your sponsorship. I am emailing you with more information this morning.

This conversation is no longer open for comments or replies.