How do I cancel my subscription?

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  • Updated 5 months ago
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I do not have the funds to continue my sponsoring at this time. I would really appreciate it if someone could help guide me how to do so. Thank you.
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Maggie

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Posted 5 months ago

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Madison

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Hello Maggie! I am so sorry to hear you are thinking of cancelling your sponsorship of Otubea! :( Please let us know if there is any way we could have served you better. Since this is due to a financial issue, we may be able to assist you. Compassion is able to cover the next three months of your sponsorship of Otubea. This would cover the months of July through September, and your sponsorship would start back up in October. Would this help? Please let us know either way and we will honor your request. 
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Maggie

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Unfortunately I can’t affird to continue sponsoring at the moment, can you please help me cancel my sponsorship?
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Leah, Employee

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Good Afternoon Maggie, I have processed your cancellation request. We are grateful for the time that you were able to support Otubea. If your circumstances improve and you would like to sponsor a child with Compassion in the future, we would be blessed to partner with you again. :-)
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Koralyn Monday

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Unfortunately, I need to cancel my sponsorship at this time.
Germain / TG093400191
Koralyn Monday
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Shannon Massey, Employee

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Hi Koralyn, 
I am so sorry you are thinking of canceling your sponsorship of Germain! I do see that it has been quite a few months since you have been able to make donations. However, please know that we truly value our supporters and we would be blessed to able to help you keep your relationship with your sweet kiddo. If we were able to allow you to begin fresh next month in July, do you think that would allow you to continue your relationship? If not, we completely understand. We look forward to hearing back from you! 
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Koralyn Monday

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I need to cancel
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Shannon Massey, Employee

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Hi Koralyn, 
We completely understand! I have removed Germain from your account today. If you would like, you may write him a final letter. Please write “Final Letter” across the top of the correspondence, along with your child's name and child's number, (TG093400191).

Please send your letter to Compassion's address below:  
Compassion International
Colorado Springs, CO 80997
 
If in the future you would like to sponsor another child, we would be blessed to partner with you again!
 
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Vania Liu

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Hi there,

I will need to cancel my sponsorship at this time - would you be able to assist?

My sponsorship number is 02301394.

Thank you
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Susan, Sponsor and Donor Relations, Social Media

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Vania, I am so sorry to hear that you are faced withsuch a difficult decision. :( Please let us know if there was any way that we could have better served you. Also, if this is due to a short term financial difficulty, please know that we do have some optionsthat may be able to help. For example, we could cover three months' support foryou and then we could lower your support amount to $19 for five months. Pleaselet me know if this would help. If not, let me know and I will make your childavailable for another sponsor. 
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Vania Liu

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Hi Susan,

I will be giving through other means at this time. Thank you for your help,
Vania
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Sarah, Sponsor and Donor Relations, Social Media

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Vania, as requested, we have canceled your sponsorship for you today. Thank you so much for the support you have given to Compassion over the last five years!
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Caleb Thompson

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I apologize, but I am unable to continue my subscription. My sponsorship number is 07864253.

Thank you for your help.
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Shannon Massey, Employee

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Hi Caleb, 
I am so sorry to hear that you may need to cancel your sponsorship of Leo! Please know that we truly value our supporters and we would be blessed to able to help you keep your relationship with your sweet kiddo. If your request is due to a short term financial situation, Compassion would be happy to cover three months of sponsorship for you to allow you a small break from the financial commitment. This means we would completely cover the months of June through August. In addition, we would be happy to place you on a reduced rate of sponsorship for the following three months. This means that for the months of September through November your donation would be reduced to $19 per month. However, if you still feel it is best to cancel your sponsorship, please let us know and we will be happy to fulfill your wish to cancel.  
We look forward to hearing from you!  
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Caleb Thompson

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Unfortunately, I think it's best for me to cancel my sponsorship. Thank you for your help.
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Hannah Doyal

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I am unable to further afford sponsoring the child I have helped for almost two years and unfortunately must ask that you cancel the subscription for him moving forward. His child ID is 025600255, and if there is further information needed, it would be helpful to be reached at the email I have on file for my account. I am sorry to request this, but I can't continue moving forward.
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Sarah, Sponsor and Donor Relations, Social Media

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Hannah, I am so sorry that you need to cancel! As requested, I have placed your child back up for sponsorship this morning.
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Hannah Doyal

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Thank you for taking care of it, and I'm sorry I was unable to continue!

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