How do I contact technical support?

  • 1
  • Problem
  • Updated 3 years ago
  • In Progress
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I keep getting a message stating " we have encountered a problem". This message shows up frequently and asks me to contact Compassion.
Photo of Tracy Arnold

Tracy Arnold

  • 1 Post
  • 0 Reply Likes
  • unsure if my child is getting her letters

Posted 3 years ago

  • 1
Photo of Christina

Christina, Employee

  • 1382 Posts
  • 302 Reply Likes
Hi Tracy! I'm so sorry that you are experiencing this :(. If you don't mind, I would like to ask you some questions and possibly have you do some troubleshooting, so I can give this information to our IT Team. Is this happening on the application or on the website or both? When exactly does this error message pop up? What exactly are you trying to do when this error message appears? Thank you :). 

This conversation is no longer open for comments or replies.