How do I contact technical support?

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I keep getting a message stating " we have encountered a problem". This message shows up frequently and asks me to contact Compassion.
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Tracy Arnold

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  • unsure if my child is getting her letters

Posted 2 years ago

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Christina, Employee

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Hi Tracy! I'm so sorry that you are experiencing this :(. If you don't mind, I would like to ask you some questions and possibly have you do some troubleshooting, so I can give this information to our IT Team. Is this happening on the application or on the website or both? When exactly does this error message pop up? What exactly are you trying to do when this error message appears? Thank you :). 

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