How do I get my sponsor child on the compassion app?

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  • Updated 8 months ago
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My sponsor child is not showing up on my compassion app. How do I get my sponsor child on the app?
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kate

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Posted 8 months ago

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Sarah Heacock Schreffler

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Is the child showing up on your account online? If so Try logging off the app and logging back on again.
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kate

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The child is not showing up on my online account.
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Madison

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Hello Kate! 

I am happy to assist you! I was unable to locate your account. Do you know your sponsor number or child number? Please let us know and we can look into this for you. 
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kate

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Hello! My childs number is ID053709003.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Kate! I do see that we have a sponsorship account created for you, but there is no online or app account created with your sponsor number which would be why you can't see a child on the app. You may be logging into a different account than the one associated with your sponsor number which is 08103054. You can create an account with your sponsor number on our website: https://www.compassion.com/my-account/create-usa.htm. Once an account is created with this sponsor number, your child will show up on that account
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kate

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Thank you! It worked!

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