How do I give my sponsored child a monetary birthday gift?

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How do I give my sponsored child a monetary birthday gift? I don't see Birthday Gift in the list of options under Additional Giving.
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Margaret Gray

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Posted 2 years ago

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Stephen

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Hello Margaret someone from compassion will be able to help you Monday
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Stephen

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I will try and find out
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Stephen

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Margaret so when you log in and then you will click on where it says write your child or account info you click on additional giving and click on birthday gift
I hope I helped you and God bless you and have a great day I will be praying for you
(Edited)
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Margaret Gray

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Hi Stephen, For some reason after I log in, and then I click on "Additional Giving", I see a list of 20 or so categories, but birthday gift is not on the list.   But thanks anyway :)  
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Garry Sagel

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You can do it the way Stephen said. Also, you can click on "Make a Payment" and you will find "Give Something Extra". Under that, you can give birthday gifts, family gifts, or monetary gifts for your child.
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Garry Sagel

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There should be three boxes to the right of each of your sponsored kids, one for BD gift, one for child gift and a third for family gift. There is an "other donations" drop down that has about 25 categories That is what mine looks like. Youras should be the same....but, maybe not.
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Margaret Gray

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I don't have any boxes next to my sponsored child. So that's the problem; I'll have to wait until a staff person helps me out with this.  Thanks !!!
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Jamie Riemersma

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Margaret, just wanted to check a few things.  Are you in the US?  If so, is your child a financial sponsorship, or a corespondent sponsorship?  When you click on 'Additional Giving', do you see your child's name at all?  Your answers to these questions may help us figure out what is going on.
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Garry Sagel

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Jamie may have this pegged, Margaret. If your child is a correspondence child, you will have to call Compassion and have them take your information to send you child a BD gift. Any financially sponsored kids will show up as described above.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Margaret! I'm so sorry for the confusion with sending a birthday gift to your child. It does look like James is your correspondent child, which is why, as Garry and Jamie helped figure out, you cannot give a gift online. In order to process this gift, you will actually need to call our office at 800-336-7676 Monday through Friday, between 7:00 AM and 5:30 PM Mountain Time. We haven't yet been able to process gifts to correspondent children because of an error in the system, but we can hold on to your request and process the gift as soon as we are able to.

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