How do I know if my child has received an online letter from me? Will I be notified when it is delivered to Yasenia?

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How do I know if my child has received an online letter from me? The only option I have is to view my letter. Will I be notified when Yasenia actually gets the letter?
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Jennifer Cheri Usquiano

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Posted 1 year ago

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Trina Harris Ezell

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As far as I have been able to tell, there is no way to know for sure when our letters are actually delivered to our kids.  I really wish that this feature was available, as I would LOVE to be able to see the date when I know my letter has been delivered and my child has it in her hands!!  I would also like to know if this is ever something that will be possible? 
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Sarah Heacock Schreffler

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From my understanding of how letters are handled, I'm not sure this is possible right now. The most the computer can know is when the letter was printed out. But I don't know if it is printed out at a "Main Office" and then put in a cubby for the centers to pick up when they are next at the main office. Or if each individual center is doing its own printing out.  If the former, there is likely more time in between the printing out and delivering to children. Even if every center has a printer, though, I doubt they print right before handing to the child. I'd expect printing out of letters to happen in batches to deliver to rooms to be ready for when children come. If the child is not there for whatever reason, there could be time passage before the child actually has the letter in their hand.
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Charity

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I totally agree and wish too!!
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Christina, Employee

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Hello Ladies! Thank you so much for your helpful feedback and raising this question about child letters! First, please rest assured that each and every letter is indeed delivered to your child, unless there is a rare and extreme circumstance (i.e. the family moves away suddenly without telling us where they are going). Regrettably, we do not currently have the resources to notify each sponsor when every letter is placed in the hands of their child. However, you should be able to track the process of your letters through our online letter writing app until the letter says "Complete Delivered". At this point, your letter has been printed at the country office and sent to your child's Compassion center where they will be given your letter :). I love to know the process of things, so below I have listed the stages of our letter process in case anyone is also interested:

1. Sponsor Writes and Sends Letter
2. Scan Letter into System
3. Translation
4. Quality Checks
5. Country Office Prints Letter
6. Sends Printed Letter & Response Stationary
7. Delivers Letter to Compassion Center
8. Child Receives Letter

I hope this is helpful! Please let us know if you have any further questions :). Have a blessed day! 
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Trina Harris Ezell

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Thank you for the detailed information, Christina! I just have a quick question. Where can you see on the online app "Complete Delivered" for each of our letters sent? I have never seen this before and after reading your message, I got into mine and thoroughly looked to see if any of my letters say this anywhere and I do not see this for any letter. Where would that be? I've always wished there was something that would tell us when our letters reach the field office or their compassion center, or to our child...but it sounds like there is something we can look at to see when it's been delivered to their compassion center. I was just never aware of this feature and still am unable to find it.
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Sarah Heacock Schreffler

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I have not seen those words too.  When the letter goes into View status and is not longer "Pending" or "In Transit" I've just figured that means it has been delivered to the computers on the other end. (in the country/translation center for the country)
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Jennifer Cheri Usquiano

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That's what I was wondering too! I love the list of the order for the process, but mine just said submitted, in translation and now view!! I know the letters make it to the children but it would nice to see thet actual status at least up until the printing stage. Maybe in the future!!
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Susan, Sponsor and Donor Relations, Social Media

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Trina, Sarah, and Jennifer, I sincerely apologize for the confusion. The words "Complete Delivered" is what we see on our end internally. Regrettably, that is not what is shown on your account and I apologize for the misinformation. Basically, when it no longer shows statuses like "Pending" or "In Transit," it means that the letter is no longer on the way and has been "Complete Delivered." Also, let me clarify again that "Complete Delivered" or being no longer in transit status means that the letter was printed at the country office as it is translated and all ready to be delivered to your child. This status does not necessarily mean that your child received the letter as it still has to travel to the center but your child will likely receive the letter in their hands within another week or so (depending on how far the center is from the country office). 
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Trina Harris Ezell

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Thank you, Susan, for clarifying!

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