How do I know if my letter I wrote in the app is being sent?

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  • Updated 2 months ago
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I wrote a letter and included 3 photos via the app. It was stuck in the submitting process for a really long time. How do I know if my letter is being sent to my sponsor child?
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Esther Derks

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  • confused

Posted 2 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hello Esther! How long ago did you send this letter? I don't see a letter in your account at all from 2018 so I am thinking it may still be in your drafts possibly. Would you let me know how long ago you sent this letter so that I can find out what happened?
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Esther Derks

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I wrote the letter this past Sat (9/1/18) in the app.
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Sarah, Sponsor and Donor Relations, Social Media

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Esther, did you receive an email thanking you for writing to your child? I still don't see this letter in your account, which most likely means it hasn't been sent.
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Esther Derks

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I did not receive any email. I’ll write again and hopefully this time it will go through! Thank you!
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Duane Smutz

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