How do I know when my letter has reached my child through the compassion app

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  • Updated 11 months ago
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There has been a new update and before this update on the app I was told where my letter was at that point I time and updated when it reached him. Now the app won’t tell me where my letter is so how do I know if it has reached Ery, my sponser child? I want to know if his Christmas card will reach him by Christmas.
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Olivia

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Posted 11 months ago

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Leah, Employee

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Hello Olivia, when your letter has completed processing, it will show on the app as To: Ery. You should be able to see a small image of the letter, click on it and read it. It takes the letters about three to five weeks to be processed when you write them online or through the app. You can also login through the website if you are looking for additional details on your letters, if they show view, then that means they have been processed. If you would like me to take a look at your account to see if your Christmas card has been processed, I would need either your sponsor number or Ery's number. Thank you for writing to Ery, I know that your letters mean a lot to him. 
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Olivia

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Thank u his number is IO092400731
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Leah, Employee

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Hi Olivia! It is my pleasure to assist you today. I have checked the letters and show that the Christmas card you sent on, December 5, 2017, is pending translation. As I stated previously, letters may take three to five weeks for processing and Christmas time is our busiest season. Rest assured, that your card will still be processed and delivered to Ery, even if it is a little late it is the thought that counts. He will be happy to know that you are thinking of him at Christmas time. As a general rule for Christmas letters, cards and gifts, we suggest getting those done by October 31st, that will ensure that they will arrive in time for Christmas. We try to start sending out reminders early for our sponsors. I know that you just started with us this year and may have not received the notifications. So, you will know for next year. Merry Christmas and God bless!  

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