How do I link my account to a second child I'm sponsoring?

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  • Updated 1 year ago
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This conversation has been merged. Please reference the main conversation: please link my two accounts

We are sponsoring 2 children. I logged into my online account for the 1st time using the 1st child's ID#. How do I add the second child's ID# to my account?
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Nikki

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Posted 2 years ago

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Christina, Employee

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Hi Nikki! I'm so sorry that your two kiddos aren't showing up on the same account :(. When you signed up to sponsor Jonathan and Venuste from Rwanda, our system must have been confused and created two separate accounts instead of placing both kiddos on one account. Please rest assured that I have sent a request to our processing team to combine these two accounts for you, so Jonathan and Venuste will be on the same account for you and Jeff :). However, I do want to let you know that our processing team is experiencing a bit of a backlog, so requests may take a little longer than normal to be taken care of. Thank you for bringing this to our attention, so we can help you. Thank you for your patience! 
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Lindsy Krienert

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I am having this same issue i sponsored one child created my account and while I was signed in sponsored another the 2nd child is not showing up. Thoughts?
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Shannon Massey, Employee

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Hi Kris, 
I have sent you an email with an update. :)
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Erin Kerry

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Shannon, the numbers are 07753321 and 07753324
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Susan, Sponsor and Donor Relations, Social Media

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Erin, as you requested, I have combined the two accounts. Your remaining sponsor number is 07753321. I apologize for the error. 
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Mica Billiot

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I sponsored three children and only one is showing up in my account. Can I get help merging them?
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Susan, Sponsor and Donor Relations, Social Media

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Mica, I sincerely apologize for our error as it looks like you have three separate accounts for your children. As you requested, I have merged all three of your sponsorships all  onto one account retaining the oldest account (smallest number). I am emailing you your account information so that you can view all three children on your online account. 
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Kate Everson

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I am having the same problem. I see my sponsor numbers are different for both kids. Please help.
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Christina, Employee

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Hi Kate! Thank you so much for choosing to bless sweet Trina and Isaac from Uganda! I apologize that our system created two different account for you instead of simply placing both children under one account :(. Please rest assured that I have requested to have these two accounts merged as one, so you will be able to see Trina and Isaac on one account :). Please know that this may take about a week or so to complete, and the sponsor number that will remain active for you is 07754656. We greatly appreciate you bringing this to our attention so we may help. Thank you for your patience and welcome to the Compassion family! 
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Wendy Decker Chism

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I have the same issue - we added a 2nd child and they aren't on our account now. The new child is NI022800461 - our sponsor number for our other child is
02628082. Can I get him linked so Hilton shows up with Antony?
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Wendy! I am so sorry that we have two accounts for you! I am requesting that we merge them together under your older account. It will take some time for this to be done, but both children are going to show up on your account as soon as it has been completed.
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Wendy Decker Chism

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Thank you!
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Lana Wells

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I hope you will also merge my two children into my account. I want to write one of the children and I am leaving on a 3 week trip. I would like to write to her before I leave.

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