How do I make an account?

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  • Updated 12 months ago
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  • (Edited)
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I recently signed up to sponsor a child at an event and I paid for my first month in cash, I was then charged another $38 a couple of days later and I was wondering if there was a mistake and I was charged twice? I also do not have my sponsor donor number so I have not been able to make an account. If you could help with either of those thing that would be great thanks!
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Cali Miller

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Posted 12 months ago

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Sarah, Official Rep

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Cali, I am so sorry for the confusion with having two donations pulled from your account so closely together. I would love to be able to help you with this situation and also get your sponsor number to you. Can you tell me the name you signed up to sponsor the child under or what the child's name and ID was?
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Cali Miller

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The name I signed up under is Cali Miller and her name is Aika Jane Borja and her ID number is PH090000856
(Edited)
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Sierra, Employee

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Hi Cali! Thanks so much for that information. I was able to pull up Aika's profile, and from what I can see, it looks like our team is still in the process of setting up an account for you, so regrettably, I can't see any transactions on your account yet. I'm so sorry for this delay, but would you kindly contact us closer to the end of this week? Hopefully, we will have an account set up for you by then, and will be able to help with both of your issues.

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