How long do letter take to receive a letter?

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  • Updated 7 months ago
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The app shows our sponsored child wrote a letter on 10/26. Today is 11/30, we are yet to see it scanned or receive it via snail mail.
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Hector Moncibais

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  • upset that is taking so long to hear from our child.

Posted 11 months ago

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Sierra, Employee

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Hi Hector! I apologize for the time you've had to wait to receive your sponsored child's letter. It can sometimes take a few months for the letter to be ready to be viewed online - once a child writes a letter, it still has to be sent to the National Office, translated there (along with all the other letters from all the other centers in that country), and then scanned into our system - and it will take a few weeks beyond that to be delivered via snail mail. The amount of time it takes for a letter to be complete depends on how many letters need to be translated at the National Office. I apologize, but greatly appreciate your patience during this time! :) -Sierra
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Sarah Heacock Schreffler

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The longest I've had to wait for a letter was one written 7/30 in Rwanda that finally went through in the last week or so.  I was so sure it was going to get cancelled.  I just kept writing 
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Bethany

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How often should you expect letters from your sponsor?? I haven’t received a letter since October and I don’t want to keep sending letters if she’s not getting them or even responding to them.
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Sarah Heacock Schreffler

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I generally get a letter every 2 to 3 months from my sponsored children.  If you ever go 6 months without receiving a letter, let our social media ladies know and they will send a inquiry to find out what Is going on.  I seldom have to make such an inquiry.  In fact, currently, that same Rwanda girl is the longest outstanding child I hav -- and my last letter from her was in November. If you received your last letter October, then in April (same date you received the message) you will be at 6 months and can inquire about it.
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Sierra, Employee

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Hi, Bethany! Each sponsored child is required to write to their sponsor twice a year, or every six months. In addition to the two required letters, the child will also respond directly to sponsor letters every sixty days. This process is known as reciprocal letter writing. This creates more meaningful correspondence between you and your sponsored child as you each respond to the each other’s letters. Children whose sponsors do not write will be required to only write two letters annually. However, children and sponsors may send as many letters as they choose. As Sarah mentioned, if you ever go more than six months without receiving a letter from your sponsored child, then let us know, and we will send an inquiry to your child's center, requesting that she write you a letter. :)
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Bethany

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Are electronic letters through the app considered part of the “reciprocal letter writing”?
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Sierra, Employee

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Hi Bethany! Yes - reciprocal letter writing just means letter-writing based on reciprocity. No matter how you send the letter, it will be delivered to your child the same.