How long do letter take to receive a letter?

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  • Question
  • Updated 3 months ago
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The app shows our sponsored child wrote a letter on 10/26. Today is 11/30, we are yet to see it scanned or receive it via snail mail.
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Hector Moncibais

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  • upset that is taking so long to hear from our child.

Posted 3 months ago

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Sierra, Employee

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Hi Hector! I apologize for the time you've had to wait to receive your sponsored child's letter. It can sometimes take a few months for the letter to be ready to be viewed online - once a child writes a letter, it still has to be sent to the National Office, translated there (along with all the other letters from all the other centers in that country), and then scanned into our system - and it will take a few weeks beyond that to be delivered via snail mail. The amount of time it takes for a letter to be complete depends on how many letters need to be translated at the National Office. I apologize, but greatly appreciate your patience during this time! :) -Sierra
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Sarah Heacock Schreffler

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The longest I've had to wait for a letter was one written 7/30 in Rwanda that finally went through in the last week or so.  I was so sure it was going to get cancelled.  I just kept writing