How long does it take for a confirmation email?

  • 1
  • Question
  • Updated 11 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: case resolved

I see that it can take 2-4 weeks to fully process the sponsorship, but I have not received any confirmation that my attempt at sponsoring went through.  Should I have received something or do we need to wait multiple weeks before knowing if we need to attempt it again?
Photo of Nicole Cushenan

Nicole Cushenan

  • 1 Post
  • 0 Reply Likes

Posted 11 months ago

  • 1
Photo of Shannon Massey

Shannon Massey, Employee

  • 1729 Posts
  • 300 Reply Likes
Hi Nicole!
I am so sorry for the confusion! Typically you will get a confirmation email within minutes of sponsoring a child online, however, there could have been an issue with the process, or it may have gone to your junk or spam folder.
I do actually see that an account was created under your email though. The child that I show on your account is Nohelia (EC058700012). Is this correct? If so, it looks like everything went through just fine. 
You should now be able to log into your My Account online at Compassion.com and see your sweet child there. :) Please let us know if you have any other questions! 

This conversation is no longer open for comments or replies.