How long does it take for a new sponsored child to show up on my account page?

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I just sponsored a new child today, but his name isn't on my account yet as one of my sponsored children. How long does it take before this information is visible on my account?
Photo of Marian Paz Boyes

Marian Paz Boyes

  • 5 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Sarah Heacock Schreffler

Sarah Heacock Schreffler

  • 602 Posts
  • 352 Reply Likes
IT varies. Did you sponsor the child online while logged in to your account?  I've heard of it happening as fast as an hour and I had one child (last spring) that took just over a week!
Photo of Marian Paz Boyes

Marian Paz Boyes

  • 5 Posts
  • 0 Reply Likes
Yes, I was on my account. And in the past it has been right away, but not this time, so I was wondering if I misclicked or something. Good to know it probably wasn't a mistake I made. Thanks for responding so fast. God Bless! :)
Photo of Sarah Heacock Schreffler

Sarah Heacock Schreffler

  • 602 Posts
  • 352 Reply Likes
The one that took a week? I ended up emailing and making sure nothing was going wrong because I was nervous. Turned out he got a photo update between when I sponsored him and when he showed up on my account. I wonder if that slowed it down.
Photo of Marian Paz Boyes

Marian Paz Boyes

  • 5 Posts
  • 0 Reply Likes
Could be. Speaking of pictures, I see one of my other kids has taken a new pic. Sure would like that one! I love getting their updated pics. 
Photo of Shannon Massey

Shannon Massey, Employee

  • 1921 Posts
  • 328 Reply Likes
Hi Marian!
I am so sorry for the delay in processing your new kiddo onto your account. Can you please provide me their child number so that I may look a little further into this for you? 
Secondly, please know that you should receive a copy of any new photo within a few weeks of seeing it updated online. However, if it goes more than a few weeks, please let us know and we would be happy to see why it was delayed and resend it for you if needed. :)
Photo of Marian Paz Boyes

Marian Paz Boyes

  • 5 Posts
  • 0 Reply Likes
Hi Shannon!
His ID# is ES00 2700121 His name is Zamir. Thank you for looking into it. I appreciate it.
And thanks for the info regarding new pics... I was wondering about that.
Photo of Susan

Susan

  • 7386 Posts
  • 1582 Reply Likes
Marian, I noticed that you sent us a message on Facebook as well. We are adding Zamir to your account now. Thank you for your patience.
Photo of Marian Paz Boyes

Marian Paz Boyes

  • 5 Posts
  • 0 Reply Likes
Thank you. Looking forward to seeing his sweet little face. ;)

This conversation is no longer open for comments or replies.