how long does it take to receive a confirmation email that my sponsorship has been processed?

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Hello. How long does it take to receive a confirmation email stating that my sponsorship has been processed?  I see that the first payment went through, but i am still waiting on that confirmation email, and i am unable to create an online account.
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Cynthia

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Posted 1 month ago

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Christina, Employee

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Hi Cynthia! Thank you so much for joining the Compassion family and choosing to bless a kiddo with your love and support! When you sign up online, it may take 2-3 business days to process your sponsorship. If you sign up at an event by filling out a packet and mailing it in, it may take 4-6 weeks for us to receive and process your sponsorship. Since your first payment has been processed, you should have an account created now, and I would be happy to look up your account for you. I could not locate your account with your email address. Will you please provide the email address you signed up with? If you do not feel comfortable providing information on this public help forum, you are welcome to email us at socialmedia@compassion.com. Thank you! 
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Cynthia

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Hello Cristina, thank you for the fast reply. i signed up through my church and used the same email address, unless my information was entered incorrectly.
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Shannon Massey, Employee

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Hi Cynthia, 

Thank you so much for confirming this for us! I was able to locate your account. It does look like it was entered incorrectly. However, i have fixed that for you now. I also just emailed you with your sponsor number. If you have any other questions, please let us know! :) 
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Linda Hamm

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If you signed up at a conference by filling out a packet and turning it in, how long should it take?

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Linda! It takes several weeks for us to receive the packets back from events and get the sponsorship accounts set up :).