How long does it typically take to receive a welcome packet?

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I began sponsoring my child, Manasseh Akufo (GH023000345) on April 1, 2017, and I am anxious to connect with him, but I have not received my welcome packet to date. I understand if it takes over a month to receive the information, but I worry that there is a problem and want to make sure that isn't the case. 

Without my donor number, I am not able to register on the website and begin communicating with Manasseh. Can you please check to see if my packet has been sent? If it has, can someone contact me to verify my address? 

I appreciate your help.
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Cathy Lett

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  • Excited and anxious to get started

Posted 2 years ago

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Shannon Massey, Employee

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Hi Cathy,

First of all, I want to apologize for the lengthy wait that you have had to deal with. We appreciate your patience so much during this time! I do see that Manasseh is on your account. Your sponsor number is 07627633, if you would like to use this to register your online account. I see that we did have a small set back on your account, which is why you have not yet received your welcome packet. I show that your child's picture was very dark and had very poor quality, so they did need to fix that before sending this to you. I show that a correct and updated welcome packet with the new photo was ordered on 4/21 and they usually take about two weeks to be received after they are ordered. If you still have not received your welcome packet by the second week in May, please let us know and I will see if we can look a bit further into this for you! Again, thank you so much for your patience and understanding during this time! We are so thankful to have you as part of our Compassion family!  

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