How long will it take for a new child to show on account?

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  • Updated 3 years ago
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I sponsored a child online online a couple days ago.  She is not showing on my account yet and payment has not gone through yet either.  Is this normal?  I did receive the usual confirmation email.  I am just concerned as once before I had a child not show for awhile (after sponsoring online) & I waited too long & by the time I asked she was sponsored by someone else.  I just didn't want that to happen again.  Thank you. 
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Joseph

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Posted 3 years ago

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Emily

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Hi Joseph! Can you give the ID number of the kiddo you sponsored? I don't see a new child on your account yet but it could just still be processing. I'm happy to check on the child for you to see if it's in processing!
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Emily

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Joseph, for some reason your sponsorship on the web must not have processed correctly because Hanna was still on the website for sponsorship. But rest assured I removed her so that no one else was able to sponsor her. I have added her to your account today and you will receive a packet of information in the mail within fifteen days. When we receive the first donation for her, that's when you'll be able to see her on your account as the sponsorship will officially begin :). Thank you so much for letting us know so that we were able to ensure she got added to your account. Let me know if I can help you further. 
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Joseph

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Thank you so much! I'm glad I checked.  Since she is not showing on my account online yet, then do I have to mail a paper check to make first payment? 
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Susan, Sponsor and Donor Relations, Social Media

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Joseph, it looks like you just made the first donation online and you should  now see her on your online account. :) 
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Erik Davison

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I sponsored Rusel Avila PH9071292 on saturday and she is still not showing up on my account. Last time I sponsored a child she showed up the next day. Is there something wrong or do I need to just be patient? :)
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Sarah, Sponsor and Donor Relations, Social Media

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Hey Erik! You sponsored Rusel when her packet showed up at your door for Compassion Sunday right? If you sent her packet in with the other children sponsored at your event, it will take up to four weeks for her sponsorship to be processed. I know you're eager to start with this special young girl :)!
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Erik Davison

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Actually I used Compassion.com/firstpayment 
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Sarah, Sponsor and Donor Relations, Social Media

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Ok! Did you get a confirmation email, Erik? It may just be taking a couple extra days to get her sponsorship processed.
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Erik Davison

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I did! 

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