How often do they take photos of my sponsored child?

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When they take a photo and my sponsored child is in it, will they notify me?
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Tracy Sherman

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Posted 6 months ago

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Shannon Massey, Employee

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Hi Tracy, 
We do update our kiddos pictures every two years. I show that your sweet girl, Clarissa's photo was last updated in April 2017, which means you can expect to receive a new photo around April 2019. We will send her new photo by mail and you will also see the new photo online. :)
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Craig Downs

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You should get a picture of what they bought with a gift of $60.00 or over. The child will write a thank you letter and should tell you what it was spent on regardless how much the gift was. But only a picture with the letter if the gift was over $60.00.
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Shannon Massey, Employee

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Thanks for helping to answer Craig! :)
Tracy, this is exactly correct. You should always receive a letter within 6 months explaining what was purchased and a photo if the gift was more then $60. If you do not receive this, please let us know and we will check on this for you if it has been a full 6 months since the gift was sent! 
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Tracy Sherman

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Yes, I sent an additional $60.00 gift that was supposed to be for her birthday and it was debited from my account on 8/6/17.  Her birthday is in September.  Possibly it didn't get to her in time since I was a new sponsor? I started about May or June.  I also sent a "Family" gift on 2/1/18 for $75.00 but it hasn't been 6 months since that additional one was sent.
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Leah, Employee

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Hello Tracy, I am so sorry that you have not received a letter and photo from Clarissa for the $60 birthday gift you sent her in August. I really appreciate that you so generously blessed her with a monetary gift to celebrate her special day. I am sure that she was grateful for your gift. I have sent an inquiry to the country office of Ecuador to ensure that you will receive your thank you letter and photo of Clarissa. If you do not receive an acknowledgement for your $75 family gift by the end of August, please let us know so that we can send another inquiry. I really appreciate your understanding and patience while we work to resolve this issue for you. 
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Tracy Sherman

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Thank you for looking into it.  I'm sure since we were so new it may have been looked over.  I will look forward to a letter sometime in August 2018.  Again thank you for your time.

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