How soon do online letters I send appear in my account?

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I wrote letters to our kids on February 7th and noticed today that there is no record of that in our account.  Nothing that says 'in translation' or 'in transit' or anything.  I wanted to make sure those letters are still in the system or should I resend?  Thanks.
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Betsy Boush Boulware

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Posted 2 years ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Betsy! If you received the email thanking you for writing this letter after you sent it, it did go through to your child. We are seeing some sponsors experience an issue where the letters, though they have been sent, are not showing on the online account. We are working to fix it as soon as we can. I'm happy to double check on this letter for you, but I wasn't able to find your account with the email address you gave. If you can give me your sponsor number or your child's ID, I can take a look for you :)!

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