How soon do online letters I send appear in my account?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: old posts

I wrote letters to our kids on February 7th and noticed today that there is no record of that in our account.  Nothing that says 'in translation' or 'in transit' or anything.  I wanted to make sure those letters are still in the system or should I resend?  Thanks.
Photo of Betsy Boush Boulware

Betsy Boush Boulware

  • 1 Post
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Sarah

Sarah, Official Rep

  • 5247 Posts
  • 1138 Reply Likes
Hi Betsy! If you received the email thanking you for writing this letter after you sent it, it did go through to your child. We are seeing some sponsors experience an issue where the letters, though they have been sent, are not showing on the online account. We are working to fix it as soon as we can. I'm happy to double check on this letter for you, but I wasn't able to find your account with the email address you gave. If you can give me your sponsor number or your child's ID, I can take a look for you :)!

This conversation is no longer open for comments or replies.