How to cancel my sponsership?

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Unfortunately, I can no longer afford to cover my child. :( I’m not exactly sure how to go about this. My sponser/donor number is 07228036
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Hannah Koester

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Posted 6 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hannah, I am so sorry to hear that you aren't able to continue sponsoring your child due tin financial concerns :(. If it would help, Compassion would be able to cover your support for the months of June through August and also reduce your sponsorship rate to $19 a month for September through January. Please let me know if this would help or if you still need to cancel. I'll honor your request either way!
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Wyatt Abbott

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Can you help me figure it out as well? I can’t find where or who to message about it so this is the best I can do.
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Christina, Employee

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Wyatt, I'm so sorry to hear that you would like to cancel, but we can certainly help you here on this help forum. You may also email us at ciinfo@compassion.com or call us at 1-800-336-7676. We are available to help you Monday - Friday, from 7:00 AM to 5:30 PM, Mountain Time. Regrettably, I was unable to locate your account using your email address. Will you please provide either your sponsor number, child's number, or the email address associated with your account? Thank you! 
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Hannah Koester

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Hello, yes, that would be very helpful. I would love to do that!
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Leah, Employee

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Hi Hannah! I am so happy that this will help keep you connected to Diana. I have set this up on your account for you. During this time, your relationship with Diana will continue as normal. Please continue to write to her and encourage her. I know how much she values receiving your letters. I also noticed that your mailing address is coming back as undeliverable. Please send us an email at, socialmedia@compassion.com, so that we can update this for you. Or you can login to your online Compassion account and update it there as well. I appreciate your help with this. Have a blessed day! 
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Hannah Koester

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Okay, just sent an email!
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Leah, Employee

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Thank you Hannah! :-)
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Emily Carter

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I regret to inform you that I as well need to cancel my account. My email on file is ecarter1120@gmail.com and my sponsor number is 07486269 . Please let me know what else I can do.
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Shannon Massey, Employee

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Hi Emily, 
I am so sorry to hear you may need to cancel your sponsorship of Nata. Please know that we truly value our supporters and we would be blessed to able to help you keep your relationship with your sweet kiddo. If your request is due to a short term financial situation, Compassion would be happy to cover three months of sponsorship for you to allow you a small break from the financial commitment. This means we would completely cover the months of September through November. However, if you still feel it is best to cancel your sponsorship, please let us know and we will be happy to fulfill your wish to cancel. We look forward to hearing from you!  
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Gabrielle Skeate

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I unfortunately need to cancel my sponsorship. How can I go about doing so?
Thank you so much.
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Shannon Massey, Employee

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Hi Gabrielle, 
I am so sorry to hear you are thinking of cancelling your sponsorship of Sifra. May I ask, is there anything Compassion could do to help you continue? We would be happy to cover a month or two of donations if you felt that may be helpful?
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Gabrielle Skeate

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Thanks Shannon. I do need to proceed with cancelling but thank you for the offer.
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Estela Shaw

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Hi Sarah unfortunately I too need to cancel due to financial and health situation
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Shannon Massey, Employee

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HI Estela, 
It looks like Sarah had responded to you a few days ago (on your other post) offering to help you out for a few months. If we were able to cover the months of September through November, would you find that helpful? If not, we will be more than happy to assist you with canceling. Thank you for considering allowing us to help you! 
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Estela Shaw

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That would help I guess while we figure out my husband's health
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Shannon Massey, Employee

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Estela, 
I am so sorry to hear that your husband is having health issues! Please know we will keep him and your family in our prayers! I have covered the months of September through November for you, but if at any time you need to cancel, please know you are still able to do so. In the end of October or beginning of November you feel you still need additional help, please let us know and we would be more than happy to provide you with some more options. God bless you! 
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Estela Shaw

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Thank you God bless!
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Rebecca Rice

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Hello, I also need to cancel sadly due to unexpected financial strains. Unfortunately coverage on your end for a month or two won't work for our situation. We need to cancel all together. Can someone help me to go about doing so?
(Edited)
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Sarah, Sponsor and Donor Relations, Social Media

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Rebecca, I am so sorry that you need to cancel! As requested, I have placed your child back up for sponsorship today!
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alj031291

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Sarah, could you also please assist me with canceling my account? Sadly, I do need to cancel.  My sponsor number is 07399088 (see comment below).
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alj031291

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Hello, I also need to cancel and haven't been able to figure out how to do so.  My sponsor number is 07399088.
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Shannon Massey, Employee

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Hi Alj031291, 
I am so sorry you are thinking of canceling your three sponsorships! If this request is due to financial concerns, we may be able to help you if you are interested in continuing. Because we value you as a Compassion sponsor and the difference you are making in the lives of your children, Compassion would be happy to cover three months of support for you for each of your children. In addition, we would be happy to place you on a reduced rate of sponsorship for the following three months. However, if you still feel it is best to cancel your sponsorship, please let us know and we will be happy to fulfill your wish to cancel.  
We look forward to hearing from you!  
 
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alj031291

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Hi Shannon,

I would like to continue my sponsorship, so that arrangement would work well for me.  I will reevaluate my financial situation in six months, but for now the three-months covered and the three-months at a reduced rate seems like it would work well.

Thank you!
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Sarah, Sponsor and Donor Relations, Social Media

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Alj031291, I've taken care of setting this up for you today :).
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Christina DeAnna Owens

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I am so sorry to have to do this, but i need to cancel my membership due to financial reasons. Child id is ET033900116. I will keep Roze, and the many other children in my prayers. Thank you.
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Sarah, Sponsor and Donor Relations, Social Media

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Christina, I am so sorry that you have needed to cancel your sponsorship. I am emailing you today with more information on cancelation.
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Mollie

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Hello, I need to cancel my membership as well.  I’m not sure of my sponsor number.
(Edited)
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Andy Holten

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Shannon,
Thank you for the offer but we still need to cancel.
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Christina, Employee

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Andy, per your request, I have cancelled your sponsorship of Tegestu Yosef, and you should receive a confirmation in the mail within two weeks. Thank you for the time you were able to bless your sweet boy. If you would like to sponsor another kiddo in the future, we would be happy to partner with you. Have a blessed day!
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Christina, Employee

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Lynzi, I'm so sorry to hear that you need to cancel your sponsorship of sweet Jose. If your request is due to financial concerns, we would be happy to help you keep your relationship with Jose. Compassion would be happy to help you by covering your sponsorship of Jose for the months of June through October, and we can also temporarily reduce your sponsorship rate to $19 for the months of November through January. We could also remove the additional $7 per month donation you've been giving to the Partners of Compassion fund. Please let me know if this would help or if you still need to cancel. I look forward to your reply! 
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Lynzi Hance

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Hi Christina,

Thanks for your help. Unfortunately I will need to continue with the cancellation of my sponsorship.

Thanks.

Lynzi Hance
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Shannon Massey, Employee

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We understand, Lynzi. I have removed Jose from your account today. Please know that we would be blessed to partner with you in the future if you ever feel led to sponsor again! 
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christie

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I also need to cancel my sponsorship. My sponsor number is 07957122. Who should I contact? Thank you!
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Christina, Employee

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Christie, I'm so sorry to hear that you need to cancel your sponsorship of Salomey. I am emailing you now with additional information on how to cancel. 
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Caitlyn Fairchild

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I unfortunately need to cancel my sponsorship. We are moving across the country and until I get a job in our new area, we will be completely dependent on my husband.
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Christina, Employee

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Caitlyn, I'm so sorry to hear that you and your family are facing financial hardships and moving as I know how stressful that can be. We pray that God blesses your family through this new season of life. I see that you have already chatted with one of our representatives earlier today, and your sponsorship of Adisu has already been cancelled. You should receive a confirmation in the mail within two weeks. Have a blessed day!
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Belle Alondra

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Hello, I unfortunately need to cancel my sponsorship. I have moved overseas for school and have to cut back my spending each month. Is there anyone that can help me? Thank you.
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Sarah, Sponsor and Donor Relations, Social Media

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Belle, I am so sorry to hear you need to cancel your sponsorship. I am emailing you this morning with more information.
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Nem Ko

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Hey, due to graduating and taking on student loans and all other financial obligations, as I am completely separate from my parents, I regretfully will not be able to continue my sponsorship for Dilan. I have to terminate with no lowered rate or break from payments, as my finances will remain tight. Thank you for understanding.
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Nem Ko

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My sponsor number is: 07924112
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Sarah, Sponsor and Donor Relations, Social Media

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Nem, I am so sorry that you need to cancel your sponsorship. I am emailing you this morning with more information.
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Rebekah Gaspar

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Hello, I have a lot of medical bills due to my daughter being a NICU baby, I am no longer able to afford my sponsorship, as my finances do not allow me to do so. My sponsor number is: 01999963. i regret that I will no longer be able to sponsor her anymore.
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Sarah, Sponsor and Donor Relations, Social Media

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Rebekah, I am so sorry that your daughter has been in the NICU and you need to cancel your sponsorship. I hope your sweet girl will be released soon and thrive! I am emailing you with more information on canceling your sponsorship today.

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