How to retrieve letters from sponsor child?

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  • Question
  • Updated 5 months ago
  • Answered
Opened letter, got interrupted, could not find it again!
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Dinora Bruno

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  • Frustrated

Posted 5 months ago

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Sierra, Employee

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I"m so sorry you aren't able to find your letter again, Dinora! Is it the letter from Angel to you dated 1/23/2019? If so, I would be happy to email a copy to you!
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Dinora Bruno

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Yes please, I would appreciate it. Thank you so much. There should be files available to us.
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Dinora Bruno

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No one answered my original question. How do you retrieve these letters?
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Sierra, Employee

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Hello again, Dinora! I apologize that I didn't answer your question the first time!

When you log in to your account at www.compassion.com, from the main Account Summary page, there should be a button on the left-hand side that reads "Write My Child". When you click that button, it will open up the main page for letter-writing. Then, click on the button that reads "My Letters" on the left-hand side of the page. From there, you should be able to read all of your letters both to and from your sponsored child. Please let us know if you're still not able to locate your letter from there!

In the meantime, I will go ahead and email Angel's most recent letter to you.