How to suspend my sponsorship?

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It has been almost 7 months now since I sent $100 to my child and her family. I wrote my child and told her what I was sending for her birthday. However when she went to the foundation and said she would like a bike, she was told that there is no money from me for her. This made me very mad and sad. I called Compassion and they said they would investigate and let me know within 45 days. REALLY, another month and 1/2 that my child has to walk everywhere instead of being able to ride easily. I talked to my child's mother on Facebook and she has confirmed that my child has not received her present. So where did my money go and now your asking me to send in money for a Christmas gift for her....I want my sponsorship put on hold until I can be assured my child receives her bicycle!
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Darlene Conoyer Fischer

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  • Angry!

Posted 2 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Darlene, I am so sorry for the confusion and the concern this situation has caused you. Compassion will look into the situation to see what has happened with your generous gift, but it truly can take up  to 45 days for us to receive the response from our office in your child's country. Someone must go to the project and look into the situation personally, which takes time. I do understand the concern and can place your sponsorship donations on hold, but I am not able to find your account by name or email. Will you please provide me with your sponsor number so that I can find your account?
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John Enderby Jr

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Sarah, why was the first letter received from the child have the date whited out in the upper right corner? Also, on the letter it indicates child is 4 but on the child’s profile it indicates she is age 5, why? There are several other disparities. I expect a complete investigation. John Enderby Jr
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Sarah Heacock Schreffler

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First letters "Introduction Letters" are often pre-written so they can get them to you as soon as possible.  When a child comes into the program, they write a letter introducing themselves. It can be sent as soon as they are sponsored without having to wait for the child to get back to the program, etc.  I'm sure they update them over time. But evidently this one had not been.  (I have also received letters with one age but by the time they went through translation/got to me the child is a year older on their profile because it is after their birthday)
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Shannon Massey, Employee

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Hi John, 
Sarah is completely correct. Many times we will have the child write their first letter as soon as they join the program so that the minute they are sponsored we can send the sponsor an introductory letter. This is why the letter date was removed, and I am sure that the staff just forgot to add a date before sending the letter to you. 
Also, she did have a birthday since this letter was written, as her birthday was just in July. I hope this is helpful. Please let us know if you have other questions. Thank you!