How do I cancel my sponsorship?

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I need to cancel my sponsorship. How do I do that?
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Susan

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Posted 6 years ago

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Susan

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Official Response
Hi there! Please know that we want to do everything we can to help you to keep the relationship that you have with your child. If you are going through a short term financial difficulty, we have some options that may be able to help. However, if our options are not able to help you in your specific situation, we can make your child available for another sponsor. 

We are here to help! If you need to stop sponsoring, please post here on this online community, email us at ciinfo@us.ci.org, or call 800-336-7676. We will work with each of you to see how we can best assist you in your situation.

Also, see this conversation about seeking short term assistance to continue your sponsorship.
(Edited)
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Emily

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Hi Jennifer! I am so sorry that you have not yet received a response to your email that you sent. We have had major system issues here at Compassion this week and it has put us a bit behind on replying to emails from our sponsor's but we are trying to catch up as quickly as we can. Thank you for your patience!

Although I don't know your specific situation, my heart goes out to you as I know that any unforeseen situations can be difficult but especially when they impact your health :(. I pray that whatever is going on, God would bring you comfort and a quick recovery. I have stopped your automatic withdrawals effective today so that no further donations come out of your account. 

Before I remove Solange from your account, I wanted to make sure you were aware of options we have that might help you out during this time. Our hope is to help you maintain the relationship you have been building with your girl if we are able to. We would be willing to cover your support for three months and also temporarily reduce your rate to $19 for up to six months. If this would help you, please let me know and I will update your account today. If not, I understand and can certainly make Solange available for another sponsor. 
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Jennifer Mendoza

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Hi Emily,

Thank you for your response. Please make Solange available for another sponsor. I will be sure to keep compassion in mind if/when health/financial situation changes. 

Prayers and blessings for your ministry!

Thank you!
Jennifer
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Susan

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Jennifer, 

As you requested, I have made Solange available for another sponsor. I'm praying for peace and healing for you as you face these medical and financial struggles. Please let me know if I may be of any further assistance. 
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Erin Mauger Konopa

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Hi, I received notice recently that my sponsored child is no longer attending the program. I then received a letter yesterday saying that my sponsorship will be automatically transferred to another child. Unfortunately at this time, I am unable to continue sponsoring at all and want to make sure that I am not automatically transferred. My sponsor number is 1861571. Thank you.
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Emily

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Hi Erin! Thank you for letting us know you do not wish to support another child at this time. We did reserve another child for your consideration but I have removed that child from your account. If you still receive a packet on another child in the mail, you may disregard it as I have processed your request today. We are truly grateful for your partnership with us for over 10 years and the difference you made in Orlando's life! God bless you and please let me know if I can assist you in any other way :).
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LaTouia Busbee

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I need to cancel my sponsorship. i will continue to pray. But i do need this done in a timely fashion. BEFORE the 20th. Thank you
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Susan

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Katie, not a problem! I have submitted a refund for this $38 to be put back on your card. 
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Travis Jeffcoat

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Please cancel my sponsorship I am in high school and can not afford to keep sponsoring, the sponsorship number is 3500027
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Susan

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Travis, I understand. It's tough when you are in high school to sponsor a child. I have made your child available for another sponsor. 
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Dimas Castillo

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Please cancel my sponsorship. Have some financial difficulties due to recent job loss. Thank you.
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Susan

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Dimas, I sincerely apologize for the delay in my response. I took care of your request yesterday, but regrettably, my comment did not go through. Your child has been made available for another sponsor. 
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lesli.oliver@mnps.org

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I am sadly going to have to cancel my sponsorship. I have been sponsoring for 5 years and need to cancel. I pray that my sponser finds a wonderful new sponsor. Thank you.   
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Emily

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Lesli, I am so sorry that you have had to make this difficult decision. I see that you have been such a faithful sponsor to Leonardo over the years and are such a blessing in his life. Before placing your boy back up for sponsorship, I want to make sure you are aware that we do have options available for you if you are having temporary financial difficulties. I have stopped your automatic withdrawals today, but if we were able to cover your support for 3 months and reduce your rate to $19 for 6 months, would this help you out? If so, I will be happy to update your account for you. If not, please let me know and I will make Leonardo available for another sponsor. 
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Elizabeth Church

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Hello. I have only been sponsoring for a couple months and just experienced a cut in my hours at work and will not be able to afford to sponsor any longer. How do I stop sponsoring and make my sponsor child available for someone else?
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Susan

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Elizabeth, I'm so sorry to hear that you're struggling financially and had your hours cut at work. :( It looks like you just called a few minutes ago and we have taken care of your request. Please let me know if I can be of further assistance. 
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Frank Dosh

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This reply was created from a merged topic originally titled
need to cancel sponsorship.


Have looked all over for how to cancel my sponsorship.  My last sponsorship completed and I did not want to renew.  Sponsor # 1518906.
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Susan

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Frank, I'm sorry to hear that you're faced with such a difficult decision. It looks like this sponsorship is under the name of a church and the main contact is another church member. Please have Devin contact us to discontinue. He can email us at ciinfo@compassion.com or call 800-336-7676. 
(Edited)
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Richard DeMoss

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This reply was created from a merged topic originally titled
Need to cancel membership.


My wife and I currently sponsor two children through your program. Unfortunately we have been going through long-term financial difficulty and it's not going to turn around any time in the near future, so we need to cancel our membership. Our numbers are 3303991 and 3303966. Please let us know if this is sufficient to cancel. We apologize for having to do this. God bless.
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Emily

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Richard, I am so sorry to hear that you are struggling financially and that you were faced with such a difficult decision. With your permission, I would love to add you to our prayer list so that we as a Compassion staff can lift you and your wife up in prayer. I have made Exequiel available for another sponsor today and have cancelled your Partners of Compassion giving. Regrettably for security purposes, I am unable to cancel Nicole's account without her consent because she is the primary sponsor for her child. Please have Nicole contact us on here, email us at ciinfo@us.ci.org, or call us at (800) 336-7676 and at that time, we can also make Shesilia available for another sponsor. Please know that we have been blessed to partner with you and appreciate the difference you have made in your children's lives!
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catrina

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I am very sorry but unfortunately i need to cancel my sponsorship, If possible before the 21st. My job cut hours big time and on top of bills i have i am unable to afford the sponsorship at this time, If things get better later on i would love to do it again but i will continue to keep praying . 
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Emily

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Catrina, please accept my apologies for the delayed response! We were out of the office for the weekend and I just saw your post. I want to encourage you that I have stopped your credit card so that it does not pull this month. I am sorry that your hours got cut and I pray that you would see God's faithfulness in your life during this transition! Before completely stopping your sponsorship of Alok, I wanted to make sure you were aware of an option that we have available that may help you out. We could reduce your rate to $19 for up to 6 months if you would like, and re evaluate after that time to see if your situation has improved. Please let me know if you would like to do this and I will update your account. If not, I will make Alok available for another sponsor. 
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catrina

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Hello,
I had replied back to this but my email messed up and i am not sure if you ever received my reply, Unfortunately for now i need to cancel completely but if possible in the future would love to sponsor again.

Thank you,
Catrina 
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Emily

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Hi Catrina, I am so sorry that we did not receive your first reply! I am sad to hear that we could not help you but certainly understand if sponsoring a child is not something that you are able to do at this point. I have made Alok available for another sponsor today. I pray that your situation improves and you are welcome to sponsor with us again at any time. Have a blessed weekend! :) 
(Edited)
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Lindsay Lehman

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I am so sorry to say this, but I need to cancel my sponsorship. I've sponsored for several years, and my sponsorship automatically renewed even after the child I sponsored had to leave the program. I cannot provide financial support any longer, but will continue to pray!2188513
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Emily

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Hi Lindsay! Thanks for your patience in me replying to your post; we are closed on weekends and I just saw this. I noticed that someone already replied to the email you sent to us regarding this concern and your account has been taken care of. Please let me know if I can help you further and thank you so much for your continued prayers and partnership with us for over 7 years! 
(Edited)
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Lindsay Lehman

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Thank you so much! I really appreciate you taking care of that for me. I can't believe it's been 7 years! It was well worth it. 
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Carlos Ortiz

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I unfortunately cannot continue with the sponsorship. my number is  3057951.
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Emily

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Carlos, I have stopped your automatic donations effective today. I am sorry that you have been faced with this decision. :( I see that you have been building a relationship with Angelica for over 2 years and I wanted to see if we could help you maintain this relationship if possible before making her available for another sponsor. Would it help you if we reduced your rate to $19 for the next 6 months? Your support is already current through the end of August. Please let me know if this would help you during this time and I will take care of your account. If not, please let me know and I will make Angelica available for another sponsor today. 
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Carlos Ortiz

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Thank you Emily, unfortunately at this time I'm not able. I hope in the future to be able to sponsor again. God bless.
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Emily

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Good Morning Carlos,

I certainly understand and I pray that your situation improves. I have made Angelica available for another sponsor. We were blessed by your partnership and you are welcome to sponsor again with us at any time! Have a blessed week.
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Mandy Weit

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I just emailed Compassion. I can no longer sponsor my child but I have found someone who is willing to sponsor her. Is it possible to switch her from me to this friend? Thank you. I am sorry I can no longer do this. 
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Emily

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Hi Mandy! I am so sorry that you need to discontinue as I know this can be a hard decision to make. I have stopped your automatic donations today. You have been her sponsor for over 5 years and please know how much we appreciate your impact and that you have blessed her life abundantly! We are grateful that you have found someone to take over her sponsorship and I hope this allows you to also maintain somewhat of a relationship with her and see her grow. :)

We would be happy to transfer your sponsorship of Mercedes, to your friend. We have not yet received your email but we will need to know your friends name. Please ask your friend to email us at ciinfo@us.ci.org with their contact information and to confirm the sponsorship or call our office at (800) 336-7676 so that we can create them an account. Once an account has been created, we will transfer your sponsorship over. 
(Edited)
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sydney toundaian

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This reply was created from a merged topic originally titled
canceling a sponsorship.


Hello! I am going through some financial troubles and I am not sure I will be able to keep sponsoring my child. I wish more than anything it didn't have to come to this, hopefully I will be able to sponsor another when possible! However, for now is it possible to cancel my sponsorship?
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Emily

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Hi Sydney! I am so sorry that you are going through financial struggles at this time. :( I have stopped your automatic donations effective today. I understand how difficult this can be and before I cancel your account, I wanted to make sure you were aware of ways we may be able to help you. Compassion would be happy to cover your support for 3 months and temporarily reduce your rate to $19 for the next 6 months. I would be happy to take care of this for you if you would like and we can re-evaluate your situation after that. If not, please let me know and I will make your child available for another sponsor today. 
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Brooke Ray

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Unfortunately, I will not be able to continue sponsoring my child that I have sponsored for the past 5 years. I will definitely continue to pray for her though. My sponsor number is 1929984
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Emily

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Good Morning Brooke,

I certainly understand that circumstances change and I am happy to help you. I see that you are currently supporting Ester in Tanzania. I have stopped your automatic donations effective today. Because we value you as her sponsor, if Compassion were to cover your support for the months of August through October and temporarily reduce your rate to $19 for 6 months, would this help you out during this time? Please let me know if this would be something you were interested in and I will take care of your account. If not, please reply to this post and I will make Ester available for another sponsor. 
(Edited)
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montana8932 .

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Hello, I am unable to continue my sponsorship do to financial troubles. I appreciate Compassion's offer of support but I do not believe it will a be a short term issue. My sponsorship number is 2546637.His name is Berkat Kasih Gulo and his child ID is IO1250027, I hope he can get another sponsorship quickly and will continue to pray for him and Compassion.
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Emily

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Hi Montana8932, I am so sorry that you have been faced with this difficult decision. I certainly do not know your situation and understand if you are unable to continue at this time. I have made Berkat available for another sponsor today. Thank you so much for the 5 years that you have been his sponsor and the impact you made on his life. We appreciate your continued prayers and support and I pray that your situation improves quickly. Have a blessed week! 
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Debra Stewart

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This reply was created from a merged topic originally titled
Need to Cancel Donation :(.


I am about to be between jobs and won't be able to support my child anymore. I'm sad I won't be able to do this, but later on I plan to become a sponsor once again. How can I cancel my donation?
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Emily

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Good morning Debra,

I am sorry that you are experiencing financial struggles and need to discontinue your support of Alma. I pray that this job transition would a smooth one for you and that God would bless you during this time. I see that one of our representatives responded to your email regarding this situation earlier today. We would be happy to walk along side you as you get back on your feet and cover your support through November if this would help you out. Please let me know if I can take care of this for you. If not, please let me know and I will make Alma available for another sponsor today. 
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Sarah Stuckey

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I am regretfully going to have to cancel my sponsorship but I will keep her in my prayers.  I pray that my sponsor child finds a wonderful new sponsor. Thank you. 
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Susan

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Sarah, I'm so sorry that you're faced with such a difficult decision. While I'm not sure what brought you to this point and what your situation is, it looks like you have been sponsoring this young lady for a long time. Thank you so much for all that you have done for her over the years! You have already made such a difference and been such an encouragement to her. I wanted to make sure you are aware that if you need to cancel due to short term financial difficulty, we would be happy to work with you to help you to keep the relationship that you have built. For example, we could cover your support for three months and then lower your support amount to $19 for six months. Please let me know if this would help. If not, let me know and I'll make your child available for another sponsor. I have stopped your automatic withdrawal to give you time to respond. 
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Sarah Stuckey

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Unfortunately the short term solution will not work for me. Thank you for letting me know about my options and for all Compassion does throughout the world.
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Susan

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I understand. I have made your child available for another sponsor. Please let me know if I can help in any other way. 
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Whitney Tan

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Unfortunately, we need to cancel our sponsorship due to financial reasons. We appreciate Compassion's offer of support but do not believe it will a be a short term issue. Our child's name is Cristina Saesin (ID5110212).  We will continue to pray for her and hope she gets a new sponsor soon! And we will definitely be back to sponsor a child in the future! Thank you.
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Emily

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Whitney, I certainly understand if you feel that you're unable to continue supporting Cristina at this time. I am very sorry that the options we have available will not work out for you right now and I pray that things turn around for your family much quicker than you're anticipating. I have made Cristina available for another sponsor today. We are grateful for the time that you loved and encouraged her through your support and letters and we would be so happy to partner with you again in the future when your circumstances change. Have a blessed weekend!
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Jessica Fortner

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I'd like to continue to sponsor my child, but I'd like to take off the additional charge that brings it up to $45 a month.
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Emily

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Good morning Jessica! Thank you for your sacrifice and desire to continue supporting your child. I am happy to take care of your request for you but regrettably, I was unable to locate your account by your email address and we have 3 sponsor's with your name. Please provide your child's reference number in your reply if you have it available and I will look up your account. If you don't have that available, please email us at socialmedia@compassion.com or call us at (800) 336-7676 and we are happy to assist you in processing your request. 
(Edited)
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Jessica Fortner

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Child # El-461-0125
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Jessica Fortner

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Amson Majhi
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Emily

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Thank you for your reply, Jessica! I have cancelled your giving towards the Partners of Compassion fund. Your rate will now be decreased to $38 per month to support Amson. Have a blessed day!
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Jessica Fortner

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Thank you :)
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sydney toundaian

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hello, I am so sad to say I need to cancel my sponsorship. I am going through some financial troubles and need to stop for a while. Hopefully I will be able to sponsor another at some point! For now would you please cancel my sponsorship?
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Emily

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Hi Sydney! I am so sorry to hear you're going through hard times and I hope that your situation improves soon. I apologize if you did not see my reply to your last inquiry about this situation, here. We were certainly happy to help you out with a few months and temporarily reduce your rate during this time, but I certainly understand if this is not something that would help you right now. I have made Allison available for another sponsor today. You are welcome to sponsor again when you feel led :). Have a blessed weekend.
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Carrie Roberson

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Due to a pay cut and decrease in hours, I am having financial difficulties, and with a very heavy heart, I must cancel my sponsorship.
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Emily

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Hi Carrie! I am so sorry about your job and that you were faced with this difficult decision :(. Times like this can be so hard and I pray that during this time, God would encompass you with your love. He is so faithful and wants to provide for you [Philippians 4:19]! We certainly don't want this to be a burden on you and so I have made Victoria available for another sponsor today. Please know that you have been a blessing in her life and we appreciate your sacrifice. You are welcome to sponsor again with us at any time.
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Sydney Malesky

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I unfortunately need to cancel my sponsorship, I sadly do not make enough money anymore to sponsor, I haven't gotten to know her that well and this is very upsetting but I just don't have the money.
She will ALWAYS be in my prayers
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Susan

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Sydney, I am saddened to see you post this because I know that you had posted just last week and we were going to help you to be able to continue your sponsorship. You must really be struggling! I have made your sponsored child available for another sponsor. Please let us know if you are ever able to sponsor again. We'd be happy to partner with you again in the future.
(Edited)
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Tyler

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I was also needing to cancel my sponsorship. Financially here lately we do not have the extra money to give every month. We will always keep her in our prayers! Is it ok if we write her one more time? Thank you.
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Emily

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Tyler, thank you for letting me know and I pray that whoever was sick in your family is fully recovered! Thank you for the time that you were Riziki's sponsor and we will work hard to find her another sponsor soon! :) Your account is taken care of and please know you are always welcome to come back and partner with us again. Have a blessed day!
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robert wimmer

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Hello,

I am very sorry but i unfortunately need to cancel my sponsorship due to financial hardship my sponsor number 3367634. Hopefully if things get better in the future i could sponsor again. I will continue to keep praying though.

Thank you
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Emily

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Good morning Robert, 

I am so sorry to hear that you are going through financial difficulties and had to make this hard decision. We value your sponsorship and I want to make sure you were aware of options we have available to you before cancelling your support. Compassion would be willing to cover your support for the months of August through October. In November, we could temporarily reduce your rate to $19 for up to 6 months. I do not know your specific situation, but if that would help you maintain your sponsorship, please let me know and I will update your account. If not, I certainly understand and can make Mugiraneza available for another sponsor at that time. I have stopped your automatic donations until we hear back from you. 
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robert wimmer

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Thanks for  stopping the automatic donations. financial and personal private reasons. again thanks.

Robert Wimmer
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Emily

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Thank you for your reply, Robert. I have made Mugiraneza available for another sponsor today. I pray that the Lord would provide for you during this time and thank you so much for the time that you partnered with Compassion. You are welcome to partner with us again at any time. Have a blessed rest of your week.
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Huther Michael

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We were sponsoring a little boy from Columbia, and, unfortunately, due to health reasons and the loss of my father, I didn't do as much as I thought I should have to stay in touch. Then, the child left our area. Without asking, Compassion automatically gave us another child. Had I been asked, I would have said, "No. I don't have it in me right now to attempt to minister to the child." I attempted to call several times to speak to a sponsor. I was repeatedly told call volume was higher than usual and then hung up on. When I looked at the phone, another digit had been added to the end of the phone number I typed in. Maybe something is wrong with your system. Please cancel our sponsorship. US3218931 Lisa / Michael Huther
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Emily

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Huther Michael, please accept my sincere apologies for your health concerns and the loss of your father. I can imagine this must be a very difficult time for your family and I pray that the Lord would encourage you during this time and fill you with peace and strength that only He can give.

It does not sound like you had a good experience at all in reaching us and it certainly should not be this difficult for you to get in contact with Compassion. I understand your frustration and am very sorry for this inconvenience.  We have not been having any problems with our phone lines that I know of, but I appreciate you giving this feedback and I have passed this information along to the correct team to make sure that our phone number is working correctly.

At the time your previous child left the area and was removed from your account, we reserved a child for your consideration and sent you information in the mail. Our records indicate that this child was accepted through your My Account online. I apologize for any misunderstanding there may have been when this child was added to your account. I have made Joel available for another sponsor today and your automatic donations have been stopped. I see that one of our representatives responded to your email earlier this morning and we offered to try to assist you with your support during this time. You may disregard that email as I have taken care of your account today. We appreciate the impact you have made in the lives of children while partnering with Compassion and thank you so much for your patience as we processed your request. 
(Edited)
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Allison Purple

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This reply was created from a merged topic originally titled
Need to cancel my sponsorship.


Need to cancel my sponsorship
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Emily

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Hi Allison, I am sorry that you have been faced with this difficult decision. I don't know what your specific situation looks like, but may I ask if there is anyway we could have served you better? Please know that if this is due to financial difficulties, we are happy to work with you and discuss ways we might be able to assist you in maintaining your sponsorship. If you would like more information on these options, please let me know. Regrettably, I was unable to locate your account under your name and email address. Please post your child's reference number on this forum and I will locate your account. You can also email us at ciinfo@us.ci.org or call our office at (800) 336-7676 and one of our representatives will be happy to assist you. 
(Edited)
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Marissa

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Some medical expenses have just come up for my family. As sad as it makes me, I need to stop sponsoring two of my children. I am not sure when we will finish paying off these expenses. My sponsor number is 3297568 and the kids' numbers are PE-344-0265 and HO-263-0335. Please make them available to other sponsors. I will continue to pray for them. God bless!
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Emily

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Marissa, I am very sorry to hear that you have had unexpected expenses come up like this. I certainly hope that everything is okay with your family and pray that whatever your situation looks like, your family would have quick recovery and full health. I have made Dulce and Naylet available for another sponsor today. You now have 4 financial children on your account along with 3 correspondent children. Thank you so much for your continued support and prayer for them! 
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Chelsea Van Der Meersche

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This reply was created from a merged topic originally titled
College.


I am paying my own tuition for school and can't afford to sponsor my child anymore :/ How do I stop payments?
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Emily

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Chelsea, being in school full time and having to pay for it up front can be exhausting and very stretching financially. It is expensive and I certainly understand if $38 is not feasible in your current situation and point of your life. I have made Nematou available for another sponsor today and have stopped your contributions. I know that Nematou would love to hear from you one last time, so please know you are welcome to write her a final letter if you feel led to do so. Please write 'Final Letter' at the top so it is processed correctly.  

If you would like to know about other ways you can donate that may fit better within your budget and still impact children in our program, please let me know or visit our webpage on how to Meet Critical Needs. I pray that you excel in your classes and enjoy this season of life. Have a blessed weekend!
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Chelsea Van Der Meersche

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How would I write to her if she's no longer associated with my account?
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Emily

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Chelsea, I apologize for the confusion on how to write your child a final letter! You're unable to write her final letter using the online writing tool because just as you mentioned, she is no longer on your account. However, you are still welcome to send her a handwritten letter. Please just write the words 'Final Letter' at the top, along with her child reference number BF1520291. 
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David Eckstein

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Unfortunately, I need to cancel my sponsorship as well. The options made available are unable to assist me at this time. I would love to sponsor again in the future.

ID4100259
Sponsor # 2952234 
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Susan

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Carla, I sincerely apologize for the extra charge and for any inconvenience this may have caused for you. Automatic donations are sent to the bank at the end of the day on the day before their scheduled date. This means that for this last donation, it was sent to your bank at the end of the day on Friday September 19 for the September 20th withdrawal. Because we typically are out of the office on the weekend, we responded first thing on Monday the 22. Your sponsorship was canceled but the donation was already in process and could not have been stopped. However, I have submitted a refund for this $38 to be put back in your bank account. Again, we greatly appreciate your partnership over the last four years and are very sorry for the inconvenience in this last transaction. 
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Carla

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Okay that's understandable. Thank you :) It's been such a wonderful thing to be able to support Shefali for a few years.
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Lauren Torres Robertson

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Hi, I'd like to cancel my sponsorship, please. My sponsorship number is HO3700210. Thanks! : )
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Haley, Sponsor and Donor Relations, Operations

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Hi Lauren - thanks for letting us know that you'd like to discontinue your support of Irvin. May I ask if there is something that Compassion could have done to serve you better, or if we might help keep you connected to Irvin in some way?
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Lauren Torres Robertson

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No, I think you guys did a great job! I would just like to discontinue at this time.

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