I am a new sponsor. When will my child show up in my account

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I recently started sponsoring a child while Compassion was at my church. I created my online account and it has my sponsor number but I don't see my child listed. How long does it usually take to update or is there something I need to do to get her added?
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Lorraine Sago

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Posted 2 years ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Lorraine! Thank you so much for sponsoring Yenelisa through an event at your church! When your sponsorship was being created, it didn't go the quick, easy "happy path" that we want to see when new sponsorships are set up. This should be reviewed and taken care of soon for you though. Let me know if you don't see her on your account within the next week!
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Christina, Employee

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Hi Kayla! I believe you are talking about your little cutie, George, from Kenya right? Please rest assured that your sponsorship of George is still in process, and I'm so sorry that it is taking longer than normal for George to appear on your account. Regrettably, our processing department is experiencing a backlog which is causing a delay in processing new sponsorships. In addition, your sponsorship of George did not go through the "happy path", so it will require someone to manually take care of this for you. I'm so sorry for this delay as I understand your eagerness to begin your relationship with your new precious boy. Thank you so much for your patience as we work to take care of the many new sponsorships :). God bless you! 
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Kayla Hall

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Ok thank you for checking on this! By the way I'm just curious, what is the "happy path"? Thanks! 
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Sarah Heacock Schreffler

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The Happy Path is when a child sponsored online shows up on your account the same day/\next day. When it takes longer -- it did not go through the happy path.  I had one go by Happy Path, but my latest did not *sad*
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Kayla Hall

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oh ok, Thanks for the explanation!
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Christina, Employee

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Hi Kayla! Sarah is correct :). The "happy path" is when your sponsorship is able to be successfully processed without the need for any manual work. 

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