Hi Amber! Welcome to the Compassion support community! I'm sorry that you weren't able to create and account and that you haven't heard anything about beginning your sponsorship yet. I'm sure you're anxious to get started writing to your kiddo! I know that it can take some time to get going especially if you sponsor through an event rather than the website because the packets have to be turned in to Compassion and processed. I sponsored through the website and it was 2-3 weeks before I got the introduction pack in the mail so I wouldn't be too concerned about it. The ladies who monitor this support community at Compassion with be back Monday morning and they will be able to check on this for you.