I am sponsoring a child and he is not showing up under my sponsorship. Midi/HA-848-0651.

  • 2
  • Problem
  • Updated 1 year ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: case resolved

Photo of Nicole Kwasizur

Nicole Kwasizur

  • 3 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 2
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4930 Posts
  • 1088 Reply Likes
Hi Nicole! Midi is indeed on your account, but her sponsorship is still being finalized at this time. She should be officially on your account and viewable online very soon!
Photo of Nicole Kwasizur

Nicole Kwasizur

  • 3 Posts
  • 0 Reply Likes
about how long should this take? i am anxious to write to my child.
Photo of Christina

Christina, Employee

  • 1217 Posts
  • 276 Reply Likes
Hi Nicole! I'm so sorry that Midi has not appeared on your account yet :(. Please rest assured that your sweet boy is indeed yours. Regrettably, it is taking a little longer than normal for your sponsorship to go through. I have sent this to our IT Team, and they will ensure that your sponsorship of Midi goes through as soon as possible. I definitely understand your eagerness to begin your relationship with your kiddo! Thank you so much for your patience!
Photo of Nicole Kwasizur

Nicole Kwasizur

  • 3 Posts
  • 0 Reply Likes
I am still waiting for my sponsor child to appear on my account. I signed up in January and it has been two weeks since I have contacted about this issue. Please let me know when I will be able to see my sponsored child.
Photo of Shannon Massey

Shannon Massey, Employee

  • 1732 Posts
  • 300 Reply Likes
Hi Nicole! I am very sorry for the delay. We are experiencing a few issues with our new system that was implemented in January and we are still working to get these bugs fixed. At this time, I am not sure how long it will take to have Midi appear on your account. I can assure you that we are working to get this fixed as quickly as possible. I do know that other sponsors have had to wait roughly six weeks for the child to be added, but this hopefully has been improved. Again, we appreciate your patience and kindness as we work through these bugs! 
However, we do want you to have the ability to begin writing to Midi as soon as possible. If you would like to begin writing, you are welcome to do a handwritten letter at this time. Just please make sure to include your sponsor number and his full name and child number. :)
Photo of Elizabeth Mercy Kembabazi

Elizabeth Mercy Kembabazi

  • 10 Posts
  • 0 Reply Likes
Please shannon could you please get me a sponsor for my little girl.
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4930 Posts
  • 1088 Reply Likes
Elizabeth, please email us at socialmedia@compassion.com for more information about sponsorship.

This conversation is no longer open for comments or replies.