I am trying to log in online to write a letter to our child, but it can't locate our account.

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  • Updated 4 years ago
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This conversation has been merged. Please reference the main conversation: How do I begin my sponsorship?

We sponsored a child about a week ago and we are trying to write him a letter, but when i go to log in the system is telling me that we don't have an account created. Can you help me get our account set up so i can start to write our new child? 
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Jennifer

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Posted 4 years ago

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KristenH, Champion

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To create your account you will need your sponsor number. It should look something like US1234567-8. By using the numbers before the hyphen you can setup your new account. If you do not have a sponsor number yet you'll have to wait for that. Someone from Compassion can email it to you or you can wait for it to come in the mail.
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Jennifer

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I have a sponsor number, but it still won't let us log in with it. Our # is EI-456-0104 . Can you help me get set up?
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Emily James

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Hi Jennifer!  The number you have is your child's number.  Compassion assigns a unique number to every child in their program as well as one for each sponsor.  The two numbers are different in case sponsors support multiple children or a child has more than one sponsor during their time in the program (not at the same time of course).  When you get your welcome packet from Compassion in the mail it will include your sponsor number, otherwise a Compassion employee should be able to email it to you tomorrow.

Congrats on your sponsorship and I hope you are able to develop a great relationship with your child!

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