I am trying to look up my child and make the first payment but the website says there is no one with that ID

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  • Updated 2 months ago
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I recently obtained a package with a childs info but when I tried looking her up with her name and ID the website says there is no child found. What can I do ?
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Sary Godinez

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  • confused

Posted 2 months ago

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Sarah, Official Rep

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Hi Sary! I am so sorry for the confusion with not being able to find the child on our website. When we send out packets with a child's information, that packet is the only place the child's sponsorship is available. We do this so that someone isn't trying to sponsor a child at an event while someone else is signing up to sponsor the child online. The child you chose will not show up as available for sponsorship online, but you can make that first donation for her using the following link: https://www.compassion.com/firstpayment/. Once the donation goes through, your sponsorship will be set up and we will send you more information about your child through the mail :).