I am trying to register an account

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I am trying to register an account but it keeps saying my email and zip code are not in the system and I don't have a sponsor donor number. How do I get the system figured out?
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kayla

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Posted 1 year ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Kayla! Do you know the child ID for the child you are sponsoring? Did you sponsor this child at an event within the last few weeks or online in the last several days? It can take a few weeks for Compassion to get your sponsorship account set up if you sponsored through an event. You won't have a sponsor number until that account is set up for you.
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kayla

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I did it through an event at my church. Many of my friends have already written letters to their children. This event happened in mid June. I have a child number available as well.
(Edited)
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Shannon Massey, Employee

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Wonderful, thank you Kayla! May I please have that child number so that we may dig a little deeper into this for you? Thank you so much!
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kayla

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Yes. It is BR042401400
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Sarah, Sponsor and Donor Relations, Social Media

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Kayla, I found the account. I will send an email to you with your sponsor information in the next few minutes.
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Kelli Yeowell Crabtree

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I have found the same thing.  I'm trying to register, but it says I need a sponsor number to do this.  I don't have one.  I was encouraged to sponsor a child through Jamie Ivey's podcast.  Thanks for any assistance.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Kelli! It looks like your account was just created today actually. I will email you with your sponsor number so that you can get the account set up :).

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