I can’t open my sponsor child’s letter on the app. All it shows is an X. How do I open my sponsor child’s letter?

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Can’t open my sponsor child’s letter
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sarah marie

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Posted 5 months ago

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Shannon Massey, Employee

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Hi Sarah, 
I am actually seeing that as of yesterday this letter should be available to view. Have you tried logging out of your account and then logging back in? You may also need to clear your cache; if you need help with that, please let me know if you are on a computer or phone, iPhone or Android, Mac or PC and we can provide you instructions. :)

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