I can’t read my letter and it has a X over it and won’t let me enter in so I can read it

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  • Problem
  • Updated 2 months ago
  • Solved
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I got a letter from my sponsor child and when I go to click on the letter to read it I can’t access the letter or read it. The letter also has a big X over it.
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makenzie

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  • upset

Posted 2 months ago

  • 2
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Hilary Hopkins

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The x means that the letter is going through translation! When it’s finished being translated the x will disappear, and you will be able to read it :).
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Leah, Employee

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Hi Makenzie! I am sorry that you are unable to read your letter. Hilary is correct, it is probably in process and waiting to be translated. However, I would be happy to check on the letter for you. Regrettably, I was not able to access your account with the email provided. Please provide me with your sponsor number or your sponsored child's number so that I may access your account. I appreciate your assistance. 
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makenzie

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I couldn’t find the sponsor number but I could find the ID. Here it is PHO84700369
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Sierra, Employee

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Hi Makenzie! Thank you for providing us with that number. Mea's letter is indeed in translation. Once that process is finished, then it will show up blue on your account, and you'll be able to read it. :)
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makenzie

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Thanks for the help you two!

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