I got a letter from my sponsor child and when I go to click on the letter to read it I can’t access the letter or read it. The letter also has a big X over it.
Hi Makenzie! I am sorry that you are unable to read your letter. Hilary is correct, it is probably in process and waiting to be translated. However, I would be happy to check on the letter for you. Regrettably, I was not able to access your account with the email provided. Please provide me with your sponsor number or your sponsored child's number so that I may access your account. I appreciate your assistance.