I canceled my sponsorship but they still took the payment out of my bank account

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  • Updated 8 months ago
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Compassion payment
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vw

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Posted 8 months ago

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Shannon Massey, Employee

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Hi VW, 
I am so sorry for the confusion on your account! It looks like when we canceled your account on the 21st, we were already pending your automatic payment that comes out on the 21st of each month. I do apologize that there was no way to stop this. Would you like us to place a refund for this last donation? 
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vw

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Yes please
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Leah, Employee

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Hello VW, I have submitted a refund request to have the $38 refunded to your checking account for you.
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vw

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Thank you

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